Chestertons Reviews 

I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.

There were a few challenges with the new tenant moving in, but she dealt with them exceptionally well. Her communication was clear, prompt, and reassuring throughout, which made a big difference and gave me confidence that everything was in good hands.

It was also great to speak with her over the phone — she was approachable, proactive, and genuinely committed to providing a high level of service. It’s clear she takes pride in her work and goes the extra mile to support her clients.

As someone new to the company, she has made a fantastic impression, and I wouldn’t hesitate to recommend her to others. Thank you again for your excellent support so far Shanze.

I had a mixed experience with Chestertons.

On the positive side, Ryan So was genuinely very efficient during the initial letting process. We were relocating on a tight timeline, and he helped secure the property within just a few days, which I really appreciated. During the tenancy itself, the overall living experience was good. There were a few minor maintenance issues (for example, a bathroom fixture coming loose), but nothing major.

However, the check-out and post-tenancy process was much less satisfactory.

The property inspection was carried out without me being present, and the check-out report took a very long time to be provided. Communication during the deposit return process was slow and often required repeated follow-up from my side.

During the tenancy, there were also multiple occasions where different members of the Chestertons team contacted me at short notice regarding viewings, requests to show the property, or asking me to record videos of the flat for prospective tenants. While I understand remarketing is part of the process, the frequency and lack of coordination made the experience feel disruptive and uncomfortable.

There was also confusion regarding council tax liability after the tenancy ended, which again required considerable chasing before being properly clarified.

Ryan Briggs ultimately helped bring the matter to a resolution, and I appreciate that the full deposit was eventually returned. However, the communication and post-tenancy management experience fell well below the standard set during the initial letting process.

Overall, a good initial letting experience, but a frustrating and stressful check-out process.

The agent was really friendly and could immediately help me

Was renting from a Chestertons managed flat in London for the past 7 years, overall good experience from all teams really from property search, to onboarding, to maintenance works during tenancy, and lastly to checking out and deposit return. Professional team and quick responses, would recommend.

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

His communication has been professional, reliable, and genuinely supportive, and we really appreciated how proactive he was in helping coordinate everything smoothly. It’s been reassuring knowing we could rely on prompt assistance whenever needed.

Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.

I have used Chestertons to manage my Islington property for over 2 decades. Living overseas, I'm grateful to have someone on the ground whom I could trust to represent my interests. Thank you to Nikita and Ioana for your care, advice and professionalism.

Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.

The property is now fully managed by Christie Nguyen, who has been fantastic since day one. There have been a number of issues with the flat, but everything has been dealt with promptly and professionally, which gives me real peace of mind.

I really appreciate the balance Christie strikes. The flat is managed efficiently without needing frequent input from me, but she always raises the right issues when decisions or costs are involved. That level of communication and judgement has been invaluable.

Overall, I’m very happy with the service and would definitely recommend Chestertons.

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Lovely conversation with Isaiah who was friendly and professional.

Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Ms Christie N - Our Property Manager
Christie has been a brilliant Property Manager for us. From the day one she has been extremely helpful, courteous and always ready to answer any problem presented. She has extremely pleasant manner and excellent communicaton skills. We are exteremely fortunate to have a wonderful Property Manager like her. We couldn't have asked for a better property Manager.

Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.

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I had a very positive experience working with Christie Nguyen during both the start and end of my tenancy with Chestertons.

What really stands out about Christie is how clear and focused her communication is. There was never any misunderstanding or confusion about tasks, timelines, or responsibilities. She always followed up properly and made sure everything progressed smoothly throughout the tenancy process.

She pays close attention to details and whenever any issue came up, she was quick to respond, supportive, and genuinely attentive. You can clearly see that she approaches her work with a very professional and business-focused mindset while still being approachable and kind.

From move-in to check-out, Christie made the whole transition process much easier and more organised. I’m sure she will progress very quickly in her career because this level of professionalism, focus, and ownership is not something you see every day.

Thank you again Christie, and wishing you the best.

I have got a very good quality of service from all the staff who has assisted me in the management of my flat, with a special mention for Jessica Jimenez who has been my property manager over the past two years: she was helpful, courteous, competent and solved any issue to my full satisfaction.

Finally a lettings agency worthy of praise. The Richmond office is a well organised and professional operation with the opposite of a cookie cutter approach and a solid appreciation of individual circumstances.

Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.

From the very beginning, he really listened to what we wanted and was always approachable, proactive, and reassuring. Nothing ever felt like too much trouble, and he genuinely went above and beyond every step of the way.

Kevin is an absolute credit to Chestertons, and we would wholeheartedly recommend both him and the Barnes office to anyone looking to move. Thank you again for helping us find a home we truly love. - Hanna & Max

The team have been incredible from start to finish. Francesco has been brilliant at triaging our questions, and Oliver has been incredibly responsive and helpful with any issues that we faced. I would 100 percent recommend renting through Chestertons and will be using them going forward consistently!

After renting for 5 years in London, and dealing with multiple agencies, these are by far the best I have experienced. Professional, helpful, and always consistent with their service.

I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.

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I've been letting my property out with the Property Management team at the Chestertons Wandsworth branch for the last 18 months, and have had several problems throughout the period.

I had initially thought these issues were typical for any property, and tried my best to give Chestertons the benefit of the doubt. Unfortunately, as these issues accumulated, I soon learned that these problems were being amplified, and sometimes even caused, by Chestertons' approach to property management.

Chestertons have exhibited the same pattern of behaviour across every issue I have faced with my property:
- A lack of ownership in sourcing competitive quotes (leaving me to do this myself)
- Consistently poor handling of issues despite clear evidence and contractual backing
- Refusal to accept responsibility when outcomes did not align with earlier guidance

Before going any further, I would like to strongly advise anyone who is looking to let out their property to look elsewhere, and not fall into the same trap that I did.

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While there are many examples of this negligence, there is no better example than a recent event where Chestertons backed me into a corner and forced me to pay ~£3,000 for damages that I had absolutely nothing to do with:

- One day I received a note saying my tenants had applied undue force and smashed my kitchen door

- The contractor confirmed this undue force wasn't necessary: "I'm 100% sure we would have been able to open the door without doing any damage to the glass."

- Chestertons agreed, but were unable to perform their duty of pursuing the tenants for the cost

- This resulted in material unplanned costs (~£3,000) to make the broken door safe, source a replacement door, and fit it

At the time Chestertons steered me towards paying for an entire new door and then to seek recovery of the money through the deposit post tenancy. That was of course until I actually paid. After payment, this position completely flipped, and I was advised recovery was unlikely.

Interestingly it has taken me a while to write this review as I have been occupied by finding a contractor to address another issue in my flat - an activity that should be fully owned by Chestertons given I am paying a premium for a managed service, but one that they are unable to perform.

I really hope Chestertons are able to resolve this in an appropriate manner and meet the standard that their reputation holds them to. I have escalated internally and am currently waiting to hear back.