Chestertons Reviews 

Sarah, based in Putney, has managed various tenancies for us and she has always been incredibly responsive and friendly with it.

I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.

I used their service to rent a property and paid both rent and deposit in good faith, trusting their process and professionalism. However, after payment, the landlord changed the locks and I was not able to access the property at all. Despite this serious issue, Chestertons failed to properly manage the situation or protect me as a tenant.

Instead of taking responsibility, I was told to deal directly with the landlord, even though I had no prior relationship or direct agreement with them. As a tenant, I relied on the agency to handle the process, but they effectively stepped back when the problem occurred.

Because of this:

* I lost money (rent, deposit, moving costs)
* I suffered significant stress
* I had to take legal action and go to court
* My plans to move were completely disrupted

This experience felt extremely unprofessional and poorly handled. Communication and support were lacking at the most critical moment.

While I understand that estate agents sometimes act as intermediaries, I believe there is still a duty of care toward clients, especially after taking payments. In my case, that duty was not met.

I hope the company improves its handling of tenant protection and accountability in such situations.

I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.

Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Great guy!

Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.

Pushy. Arrogant. Avoid.

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professionalism and cheerfulness whilst having to deal with various challenges on the way. We had a time deadline on the sale and Soraya made sure that both parties were kept informed and motivated to achieve this goal. All in all, excellent service with a great result. Thank you!

Incompetence throughout. We were pushed into signing and moving in within a few days, we were told lies about issues with the contract when raised. They left furniture in the flat when we moved which they didn't bother to remove for a week afterwards. One of our keys doesn't work and they've failed to replace it. We have an ongoing maintenance issue which has been going on for over a month with no end in sight as they want to pursue baseless accusations, leading to a working relationship were we are unlikely to report issues in future due to their utter lack of competence.

Much appreciate Zosia Gray's swift support!

Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.

Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way

Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.

I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.

I asked for some assistance regarding the inventory list of our new property, with some quite specific questions, and she called me back with a few hours with detailed answers. Thank you for your help Ioana!

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.

Received fantastically prompt serve from property manager -Christie Nguyen.

I would like to sincerely thank Lucy Lord for all her support from the very beginning of our move. She has been incredibly helpful in resolving any issues and always does her best to prevent any problems from arising.
She regularly checks in with us to make sure everything is going well, and she has been consistently kind, understanding, and cooperative throughout the whole process.
Even now, as we are preparing to move out, she continues to provide the same level of support and assistance. We truly appreciate everything she has done for us.
We are very grateful for her professionalism and kindness, and we highly recommend her services.

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consistently excellent too as was Stav. So pleased to be able to praise them again.