I ordered sunglasses on their website, easy process, nice models, instant payment. 6 weeks, 2 unanswered calls, and 2 ignored mails to support later - I STILL haven't received my sunglasses or any inf... Toon meer
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Lees wat reviewers zeggen
Unfortunately, my second pair of Brady x Cloos failed in the arm again. These are BEAUTIFUL glasses, I get compliments on them all the time. However, Cloos support quickly and easily fixed my issue un... Toon meer
Bedrijf heeft geantwoord
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but a... Toon meer
Bedrijf heeft geantwoord
As a really big consumer of sunglasses, and have had every single brand and type - Christopher Cloos remains as one of my go-to brands, if not the go-to brand. Never had any problems with delivery nor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Christopher Cloos is Danish eyewear that suits every occasion. Discover the home of the timeless and elegant sunglasses for both men and women.
Contactgegevens
Grønnegade 16, 1101 København K, Copenhagen, Denemarken
- +45 49 40 97 97
- hello@christophercloos.dk
- christopher-cloos.com
3,1
Gemiddeld
1K reviews
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Har returneret min pakke og Christopher…
Har returneret min pakke og Christopher Cloos har endnu ikke betalt. I starten fik jeg mange beskeder om fejl ved refundering i deres bank, og nu er de helt stoppet med at svare mig. Det er over halvanden måned siden at brillerne blev sendt retur.
20 juli 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Kære Mikkel,
Vi er virkelig kede af at høre om denne oplevelse. Du skal vide, at vi tager din feedback alvorligt.
Vil du være venlig at kontakte os via e-mail, så vi kan undersøge din ordre og se, hvilke briller det drejer sig om? Kontakt os venligst på hello@christiophercloos.com.
Tak!
De bedste hilsner,
Team Cloos
Horrible!
Ich habe meine Sonnenbrillen vor einem Jahr bestellt und sie sind immer noch nicht bei mir angekommen. Ich wurde ständig mit neuen Lieferterminen vertröstet, bis irgendwann mal eine Mail kam, dass die ehemaligen Inhaber wegen Korruptionsvorwürfen hingeschmissen hätten. Jedoch keinerlei Angebot für mein Problem. Momentan bekomme ich nicht mal mehr eine Antwort. Werde jetzt alles meinem Anwalt weitergeben. Ich rate dringend davon ab, hier zu bestellen!
25 juni 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Lieber Leonard,
vielen Dank für Ihr Feedback. Es tut uns sehr leid, von Ihren schlechten Erfahrungen mit der Marke Christopher Cloos zu hören, die wir kürzlich übernommen haben.
Es ist uns wichtig, Sie darüber zu informieren, dass wir die Marke gerade erst übernommen haben. Bitte leiten Sie Ihre Anfragen an unseren Kundendienst unter hello@christiophercloos.com weiter.
Wir danken Ihnen!
Mit freundlichen Grüßen,
Team Cloos
Antwoord van Christopher Cloos
Hi Emil,
Thank you for your positive feedback!
We are pleased to know that you are satisfied with our delivery, and our glasses!
Happy customers are exactly what we aim for, so thanks again for sharing your experience.
Thank you for choosing Christopher Cloos' and we hope to provide you with exceptional service and products in the future.
Best regards,
Team Cloos
Forkert levering og ikke modtaget returnering
Jeg bestiller tre par briller hvor et af de par jeg modtager er forkert. Det er nu en måned siden jeg returnerede alle tre ved brug af et returlabel jeg fik tilsendt af dem. Returlabelet havde ingen tracking hvilket er et problem da jeg ikke har nogen status på hvorvidt de har modtaget brillerne. Til trods for flere gange at have skrevet til kundeservice har jeg intet hørt fra dem.
19 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Kære Matt,
Tak for din feedback. Vi er virkelig kede af at høre om denne oplevelse. Du skal vide, at vi tager din feedback alvorligt.
Kan du kontakte os via e-mail, så vi kan undersøge din ordre og se, hvilke briller det drejer sig om? Kontakt os venligst på hello@christiophercloos.com. Vi vil gøre vores bedste for at hjælpe dig.
Tak for hjælpen!
De bedste hilsner,
Team Cloos
Poor after care and follow up
Sunglasses arrived around 10 days after I ordered them. I have send two emails with queries since I ordered but not had a response to either email. Reading other reviews poor after care and follow up seem to be a common theme. I was going to order another pair in a different style but I don’t think I will now.
17 juni 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Simon,
Thank you for the feedback. We are really sorry to hear about this experience.
For us to better assist you, please reach out to us via email at hello@christopher-cloos.com
Thank you!
Best regards,
Team Cloos
I purchased sunglasse 17 never received
I purchased sunglasses September 17, 2022, never received, how , why , who does this, I thought you were a reputable company!
17 september 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Kathleen,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Happy with my purchase
9 juni 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Gitte,
Thank you for your kind words.
We are pleased to know that you are satisfied with our glasses!
Happy customers are exactly what we aim for, so thanks again for sharing your experience.
Thank you for choosing Christopher Cloos' and we hope to provide you with exceptional service and products in the future.
Best regards,
Team Cloos
I didnt receive the package after 5…
I didnt receive the package after 5 full weeks and multiple orders.
Customerservice was good tho.
1 juni 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Jesse,
Thank you for the feedback. Could you please contact us via email so we can look into your order and see about which glasses it concerns. Please contact at hello@christiophercloos.com
Best regards,
Team Cloos
Cowards stole my money and went silent
Initiated product return in early October. Proof of delivery is on Oct 31 2022.
Ten days after I initiated return process, Christopher Cloos charged my PayPal again.
They don't respond to emails at hello(@)christopher-cloos.com
The lawyer of their website does not respond to emails.
These cowards stole my money and ran.
31 oktober 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Adam,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Good quality delivered on time
The delivery was on time as I well impressed with the quality of the sunglasses especially for the reasonable price that I paid 👍
26 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Stephen,
Thank you for your kind words.
We are happy to know that you are satisfied with our glasses, and our delivery !
Happy customers are exactly what we strive for, so thank you again for sharing your experience.
Thank you for choosing Christopher Cloos' and we hope to provide you with exceptional service and products in the future.
Best regards,
Team Cloos
Paid for prescription glasses in the…
Paid for prescription glasses in the Copenhagen store in December 2022 upfront. Never received anything but a bankruptcy notice. Total scam
14 december 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Peter,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Hello 👋 the glasses are great but the…
Hello 👋 the glasses are great but the hinge on the right hand side is slightly loose.
24 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Kenneth,
We are really sorry to hear about that. Of course, this is not the ideal experience we want you to have.
For us to better assist you, please reach out to us via email at hello@christophercloos.dk
Thank you!
Best regards,
Team Cloos
Order Unfilled/No reimbursement: In early December 2022 I ordered a pair…
In early December 2022 I ordered a pair of sunglasses through christopher-cloos.com . The transaction was cleared and charged to my credit card account on Dec 2022. The Danish company went into bankruptcy on Dec 16 and the trustees say they have no authority to deal with orders purchased through the US website. I have been unable to get reimbursed or my order filled. All effort to reach the US company have failed. I am seeking full reimbursement or my order filled.
15 februari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Margaret,
Thank you for the feedback. We’re extremely sad to hear about your bad experience with the Christopher Cloos brand that we’ve recently acquired.
It is important for us to inform you that we’ve just taken over the brand. Please forward your inquiries to our customer service at hello@christiophercloos.com. We’ll do our best to help you.
Thank you!
Best regards,
Team Cloos
Smooth operation
The order arrived in a matter of days, and the whole process could not have been smoother. Of course, the glasses are class A, but as I already had some of the previous models, that did not surprise me.
16 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Esper,
Thank you so much for your positive feedback and for sharing your experience with us!
We're thrilled that your order arrived quickly and the process was seamless for you. Providing a smooth and efficient service is always our goal, so your kind words are truly appreciated.
We take pride in offering high-quality glasses and are glad to hear that we met your expectations. Your satisfaction as a returning customer means a lot to us, and we value your loyalty.
Thank you for your support, and we hope to serve you again in the future!
Best regards,
Team Cloos
Forkert levering 2 gange
To gange i træk har de formået at sende de forkerte solbriller, som er en gammel model lavet i samarbejde med Tom Brady, som de ikke længere har et samarbejde med. Forsøger de at snyde deres kunder eller er deres lagermedarbejdere bare uduelige? Uanset hvad, er det under al kritik!
23 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Kære Jacob,
Vi sætter stor pris på, at du deler din feedback med os. Jeg vil gerne personligt undskylde for den ulejlighed, du oplevede i forbindelse med dine seneste solbrillebestillinger.
Vi beklager meget, at vi leverede de forkerte solbriller, især hvis det var en forældet model, som ikke længere er forbundet med vores samarbejde med Tom Brady. For at hjælpe os med at undersøge sagen nærmere, vil vi bede dig om at sende os et billede af det forkerte produkt, du har modtaget, via e-mail.
Du er velkommen til at kontakte os på hello@christopher-cloos.com med det vedhæftede foto og eventuelle yderligere oplysninger.
Tak, fordi du gjorde os opmærksomme på denne sag. Vi værdsætter din feedback, og vi er forpligtet til at løse dette problem til din tilfredshed.
Med venlig hilsen,
Christopher Cloos-teamet
So bad
So bad - I actually went to their store in Copenhagen- bought a pair of TB’s - and ordered and paid for a pair of prescription reading glasses As per everyone else - they were never sent to me. Pathetic business- and perhaps TB might want to compensate us folks in North America- cause I’m sure most us went Cloos because they were his line.
22 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear John,
Thank you for taking the time to share your feedback regarding your recent experience at our store in Copenhagen. We sincerely apologize for the inconvenience and disappointment you have faced with your purchase of Tom Brady glasses.
We understand the frustration this has caused, and we would like to address your concerns. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
Forkert levering
Hej.
Jeg skriver herinde nu, fordi jeg ikke længere kan sende en email til jer, som jeg får retur. Det har ellers været muligt at skrive med jer over email i den forgangne uge.
I en uges tid har jeg over 3 gange bestilt et par solbriller. Alle 3 pakker er med de samme forkerte briller, altså ikke engang solbriller.
I dag har jeg så 5 gange forsøgt at skrive til jer på mail, men nu får jeg pludseligt den besked, at min mail ikke kommer frem.
Jeg sender naturligvis alle 3 pakker retur med henblik på at få mine 3 betalinger refunderet.
På nuværende tidspunkt vil jeg på det kraftigste anbefale at man ikke handler hos dem, da end ikke kundeservice svarer nu. Man får ganske enkelt, konstant, besked om at ens email ikke kan leveres..
21 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Kære Jens,
Jeg beklager de ulejligheder og frustrationer, du har oplevet med vores kundeservice. Jeg forstår, at du har haft problemer med dine seneste ordrer, og jeg undskylder oprigtigt for fejlene og det manglende svar på dine e-mails.
Vi forstår den frustration, som dette har forårsaget, og vi vil gerne tage fat på dine bekymringer. Kan du venligst kontakte os via e-mail, så vi kan se på din ordre og se, hvilke briller det drejer sig om.
Kontakt venligst på : hello@christopher-cloos.com
Med venlig hilsen,
Team Christopher Cloos
Disappointed costumer
My order was initially made on the 21st of May 2022 for the Elsa frame. About a year has now passes and I have not received my order nor an update from you in 6 months. According to my bank the order was cancelled which is very strange, since I have neither received an update from you, Christopher Cloos, regarding the matter, nor my money back. I feel really disappointed, scammed and sad that I never got to wear the sunglasses.
1 mei 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Jennifer,
Thank you for the feedback. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
SCAM
I ordered a pair of sunglasses from the Elsa Hosk collection last year in May 2022. As of today, I still don't have the sunglasses or the refund. There were many emails between me and customer service where they said some parts were missing for the glasses and they kept delaying the sunglasses, promising I would get them in a few weeks. Now I know I have been scammed since they refuse to offer me a refund. I have never been scammed before so I am very disappointed that I fell prey to this company. When you go to their website, you can still pay for the sunglasses even though they cannot fulfill the order. This is a highly unethical company. Please do not give them your hard earned money
29 april 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Dear Crystal,
Thank you for the feedback. Could you please contact us via email so we can look into your order and see about which glasses it concerns.
Please contact at : hello@christopher-cloos.com
Kind regards,
Team Christopher Cloos
God pris og hurtig levering
God pris, god kvalitet og hurtig levering (1dag)
24 april 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hej Michael,
Tak for dine venlige ord.
Vi er glade for at vide, at du er tilfreds med vores briller, levering og vores service!
Glade kunder er præcis, hvad vi stræber efter, så endnu en gang tak, fordi du delte din oplevelse.
Tak, fordi du valgte Christopher Cloos, og vi håber at kunne give dig enestående service og produkter i fremtiden.
Kind regards,
Team Christopher Cloos
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