I ordered sunglasses on their website, easy process, nice models, instant payment. 6 weeks, 2 unanswered calls, and 2 ignored mails to support later - I STILL haven't received my sunglasses or any inf... Toon meer
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Lees wat reviewers zeggen
Unfortunately, my second pair of Brady x Cloos failed in the arm again. These are BEAUTIFUL glasses, I get compliments on them all the time. However, Cloos support quickly and easily fixed my issue un... Toon meer
Bedrijf heeft geantwoord
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but a... Toon meer
Bedrijf heeft geantwoord
As a really big consumer of sunglasses, and have had every single brand and type - Christopher Cloos remains as one of my go-to brands, if not the go-to brand. Never had any problems with delivery nor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Christopher Cloos is Danish eyewear that suits every occasion. Discover the home of the timeless and elegant sunglasses for both men and women.
Contactgegevens
Grønnegade 16, 1101 København K, Copenhagen, Denemarken
- +45 49 40 97 97
- hello@christophercloos.dk
- christopher-cloos.com
3,1
Gemiddeld
1K reviews
Heeft nog niet op negatieve reviews gereageerd
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dårlig kundeservice... lav kvalitet?
Jeg må desværre udtrykke min utilfredshed med produktet, som jeg oprindeligt var begejstret for, nemlig Paloma - Espresso fra Christopher Cloos. Mens jeg altid har behandlet mine briller med omhu og respekt, har limen på det ene hængsel fejlet, hvilket kan indikere et materiale af lav kvalitet.
Dette er en alvorlig sag i sig selv. Det er imidlertid den manglende respons fra Christopher Cloos' kundeserviceteam, som virkelig skuffer mig. Jeg har forsøgt at kontakte dem gentagne gange i løbet af den sidste måned, men har endnu ikke modtaget et svar, på trods af at de angiver, at de vil besvare mails inden for 1-3 dage.
Jeg finder denne mangel på professionel og acceptabel kundeservice meget skuffende og kan ikke anbefale nogen at handle hos Christopher Cloos, da det tydeligvis er et firma, der ikke tager deres kunder seriøst.
10 april 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hej Fredrick,
Vi er kede af at høre om din oplevelse med os.
Vi er virkelig kede af at høre om din oplevelse med os. Det er naturligvis ikke den ideelle situation, vi ønsker, du skal have.
For at vi bedre kan hjælpe dig, bedes du kontakte os via e-mail på hello@christophercloos.dk
Tak skal du have!
Kind regards,
Team Christopher Cloos
Terrible company
Terrible company, I ordered a pair of sunglasses in May 2022. I have not received them. They have fobbed me off many times and in fact advised that they would be sent "next week" - don't know why I believed the.
19 mei 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Liz
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
TERRIBLE company
TERRIBLE company. Ordered a pair of sunglasses over 8 months ago and have no received the order or a refund. Do NOT order from them- they now are saying that they can’t “handle” claims from the US when I inquired about a refund. So they feel comfortable stealing from you. I never leave negative reviews but this has been a year long nightmare.
20 februari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Allison
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
I ordered (and paid for it as well)…
I ordered (and paid for it as well) sunglasses 2 months ago and I still didn’t get it. I was emailing support of the company and after few emails I got an answer. They have no idea when will i get the subglasses. Terrible experience!
20 februari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hello Filip
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Scam Company
I ordered my glasses in early December. Still have not received them or gotten any notification from them despite several attempts over email and phone. I feel scammed.
7 februari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Andrew
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
IST EUER GELD ERST EINMAL DA, SEHT IHR ES NICHT MEHR WIEDER!
Ich warte seit fast 2 Monaten darauf eine Rücksendung aufzugeben. Zu Beginn wurde mir wenigstens noch geantwortet oder ich habe eine Bestätigungsmail bekommen, aber das ist nichtmal mehr der Fall. Dann sollte ich eine extra Mail für Länder in der EU kontaktieren, doch da habe ich nach 3 Versuchen nichtmal eine Bestätigung bekommen. Management und operative Systeme scheinen da eine Katastrophe zu sein. Ich warte seit 2 Monaten auf ein Retouren Label und dementsprechend auf mein Geld.
Der Support antwortet nicht mehr und ich habe jetzt mit rechtlichen Schritten nach Ablauf einer Frist gedroht.
3 februari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hello Max
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
DO NOT ORDER!!
I ordered my sunglasses end of October and havent received them. They havent responded to my emails since mid-December. DO NOT ORDER!!
25 oktober 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Kate
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Hey guys
Hey guys, I see so many negative reviews here but I feel we should keep this positive…. Turn that frown upside down everybody. Sure the company is bankrupted and won’t respond to their customers but at least you had a great time thinking about wearing the sunglasses you purchased (and never received)…. That is worth at least two stars in my book. Nice try Chris Cloos-less
27 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
BANKRUPT
DO NOT PURCHASE. It has been over one month since I‘ve “donated” my money to Christopher Cloos. I’ve done some research and it appears as though they filed for bankruptcy back in December. I have made countless attempts to make contact with the founders (Gustav Hossy and Julius Langkilde) along with a dozen emails to their customer care team. If this is any indication as to how they managed their business then it is crystal clear as to why Christopher Cloos is going bankrupt.
27 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
No communication
After waiting almost 2 weeks with zero communication on my order status, I decided to write an email on 1/18/2023 to identify where my order was. Another week went by, no response to my email. I sent another email and I am not expecting a response. They don't answer the phone nor respond to emails. Not to mention, they still have their Holiday out of office email auto reply set up. That should tell you enough about them keeping their customers in the loop on order progress. I hope I receive my glasses to adjust my review, but so far it has been awful.
18 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Garrett
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
What a horrible service
What a horrible service, I bought the pampelonne clip on glasses back on November as a Christmas gift for my husband. The right glass doesn't sit correctly on the frame and they don't actually clip on. I've asked since then multiple times for a return label following their instructions on the website and no one has responded. I tried calling no answer either. They were super diligent to get my money and extremely difficult to get in contact with or to offer any support. Should've get the ones from Etsy 😡
7 december 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Andrea
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
FINGER WEG
FINGER WEG! SCAM!
Ich habe im Sommer 2022 meine Bestellung aufgegeben. Die Brille wurde wie vereinbart geliefert, passte jedoch nicht. Die auf der Homepage beworbene kostenlose Rücksendung wurde nicht angeboten. Daher habe ich die Brille auf eigene Kosten zurückgesendet und um Erstattung gebeten. Der Erhalt der Retoure wurde mir bestätigt und eine Rückerstattung angekündigt. Immer wieder wurden neue Termine für die Rückerstattung angekündigt. Bis heute warte ich auf mein Geld.
23 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hello Lucas
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Avoid
Purchased a pair of sunglasses, they have still not shipped after numerous weeks. Multiple attempts to contact the company with no response. They have already charged my card and I really don’t expect them to ever get back to me, or get my product. Don’t bother.
23 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Austin
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Horrible
Horrible. Placed order on 11/25. Nothing. No response
I will now call my credit card company and get my money back. FRAUD SCAM
20 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Susie
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Do not buy from this company!
Like many of the recent reviews, I have placed an order within the past several months and have received no product and no response from customer service.
20 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Edward
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
DO NOT BUY FROM CHRISTOPHER CLOOS
Fraudulent company. Customer service is virtually nonexistent, spins you around in circles, then just stops responding. Returns are impossible. I’m out $150 after returning eyeglasses to them. Christopher Cloos is a scam and should be shut down.
1 november 2022
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
Bad Experience Continues. Unethical Company.
This is a continuation of my initial review from the end of last year.
My order, placed November 25, 2022, remains unshipped as of this review (almost two months later).
I have been lied to repeatedly by Christopher Cloos email representatives. I was also contacted via text by two representatives. One (named Charles) that I arranged a call with during which he asked me to take my initial TrustPilot review down upon receipt of my order. He seemed to be genuinely trying to help at the time, but ultimately did not follow through on his promises (namely, ensuring my order finally shipped!). The other representative, Julius Langkilde (one of the Christopher Cloos founders) did not respond to my reply texts or calls. Both representatives' phone lines appear to have now been disconnected/deactivated.
Recent emails to Christopher Cloos email support have gone ignored. The most recent of my emails that has not received a response was sent over two weeks ago.
The product I purchased is still available on the Christopher Cloos website, again, with no indication of low (or no) inventory, backorder or other reason for delay.
Weeks ago, I submitted a BBB complaint. The BBB was unable to connect with Christopher Cloos, and their resolution process remains ongoing.
I intend to submit formal complaints with the FTC and state consumer protection divisions if there is not resolution before the end of this month.
18 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Todd
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
No Refund
I returned 3 pairs of sunglasses since months ago and they have not refund me yet. They do not reply my e-mails and also do not answer the phone.
17 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hello Klaudio
We are really sorry to hear that you have not received your order or refund and we understand your frustration.
As you may have heard, Luxreaders ApS acquired the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022).
If you have not received your order, please contact us via email support@christophercloos.dk and we will help you further with guidance and the further process.
In addition, we are working to get an overview of the situation in the Danish company and will contact all customers who have an open order in our system when we have further clarity.
We thank you for your patience and understanding.
All the best!
Køb IKKE noget hos dem!!
Køb IKKE noget hos dem!!! Totalt svindel. De har sendt mig en TOM brilleæske, der har været undervejs siden før jul. Helt absurd!! Julegave til min skuffede nevø. Nu kan jeg læse her at de svindler løs. De er åbenbart gået konkurs - og alligevel fortsætter de med at sælge fra den amerikanske hjemmeside! Køb endelig ikke noget!!
14 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hej Line
Vi er virkelig kede af at høre, at du ikke har modtaget din ordre eller refusion, og vi forstår din frustration.
Som du måske har hørt, købte Luxreaders ApS aktiverne i Cloos ApS i januar 2023 (den danske enhed bag Christopher Cloos' aktiviteter i Europa, som indgav konkursbegæring i december 2022).
Har du ikke modtaget din ordre, bedes du kontakte os via mail support@christophercloos.dk og vi vil hjælpe dig videre med vejledning og den videre proces.
Herudover arbejder vi på at danne os et overblik på situationen i det danske selskab, og vil kontakte alle kunder som har en åben ordre i vores system, når vi har nærmere klarhed.
Vi takker dig for din tålmodighed og forståelse.
De bedste hilsener
Order Never Delivered and Unresponsive Customer Service
I ordered two pairs of sunglasses in late November 2022. Instead of sending me sunglasses, Christopher Cloos sent me a pair of blue light glasses about three weeks after my order. In mid-December, I notified them that I ordered two pairs of sunglasses but had only received a pair of blue light glasses, and to please send me them at their convenience. Christopher Cloos customer service said they would send them that day. Since then, Christopher Cloos customer service has continuously ignored my communications. It is now January 17, almost three months since my order, and I haven't received the items that I ordered and Christopher Cloos customer service will not respond to me. Now my only option is to report Christopher Cloos to my credit card company as fraud. Very unprofessional and disappointing way to treat customers.
17 januari 2023
Review zonder uitnodiging
Antwoord van Christopher Cloos
Hi Joe
We are truly sorry to hear that you have not received your order or refund and we understand your frustration.
Luxreaders ApS purchased the assets of Cloos ApS in January 2023 (the Danish entity behind Christopher Cloos' activities in Europe, which filed for bankruptcy in December 2022). The Danish trustee does not manage the US operations (Cloos Incorporated Inc.) and claims relating to the US platform/webshop cannot be filed with the Danish trustee.
We are currently working on an overview of the situation and will contact customers who have open orders in the system.
We apologize for the inconvenience once again. We are working hard to provide clarity as soon as possible and find the best possible solution as the new owners of Christopher Cloos.
All the best!
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