We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... Toon meer
Expertise and continuity. We have had the same engineer attend our premises for many years. He is a trusted visitor once a year that keeps our staff team safe and the agency fire safety compliant.... Toon meer
Bedrijf heeft geantwoord
The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Brandalarm leverancier
- Brandbeveiliging
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
10K reviews
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Access to building / notice & faults
Annual Alarm routine maintenance was scheduled by engineer Grant Stevenson 31/07/2026. Our building is not a manned building and we did not have prior notice to allow access. Normally we are informed beforehand.
Not sure whether Grant attended for the fire alarm or the building security/door entry system, however both have faults which were not picked up on the reports provided.
Our Fire alarm, having recently had the panel replaced is showing 'fault 15' we have known issues with obsoleteness of the detectors. We have a small budget to start to replace these and I would like to agree and approve works to start in the vacant & communal areas of the building, with a view to remove the fault displayed on the panel.
Our security/door entry system has a faulty reader and electro magnet on the Ground Floor (access to the former canteen and GF wings) and requires replacement.
Neither of the faults above were found or listed on the report dated 31/07/26.
Going forward, we require notice as a minimum of 48 hours for access to the building for maintenance, repairs and servicing.
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Sandie,
We are truly sorry to hear about the issues you faced following your routine maintenance appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Friendly and professional
Friendly and professional, it's great to know everything is taken care of
3 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Bee,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
long standing customer - expect better
engineers arrived on site without the part as was yet to be delivered so they went for breakfast. then came back and said they were going to a different job. eventually the part was delivered at lunch time. engineers came back about 3. completed the job only for it to go wrong an hour after leaving. was told i would get a callback about a return visit but i did not. the engineers did come back but a bit of communication would be wonderful!
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Charlotte,
We are very sorry to hear about the issues you faced with communication from our engineers. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Sincerely,
The Chubb Fire and Security Team
Professional service
25 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Debbie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer was on time and as I am a new…
Engineer was on time and as I am a new caretaker shared some information with me that was great to know to ensure I was aware of how the system works.
21 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Roy,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was very pleasant
The engineer was very pleasant,
Explained what he was doing.
All ok
29 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Rod & Sharon,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
An inspection with ease!
The Engineer was very pleasant, efficient, arrived on time and carried out the inspection with no fuss.
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I called the help desk after…
I called the help desk after experiencing an issue with our domestic alarm system. The operator was quick to identify the potential problem and arrange for an engineer visit which had the alarm fixed within 2 hours.
Excellent service from the Chubb team!
29 juli 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Steve,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer arrived on time and he was…
The engineer arrived on time and he was pleasant and informative.
25 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Irene,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Jeanette,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Simple battery replacement completed…
Simple battery replacement completed efficiently. Also advised to replace batteries annually rather than every two years.
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Peter,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A helpful
A helpful, cheerful and efficient man checking the house alarms. A pleasure to have him around.
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Liz,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Roger,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The guys are always professional and…
The guys are always professional and deliver a good service when in store
25 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Zoe,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very good experience of system upgrade
All the changes to the system were very well explained, clearly useful to us and the work done carefully. Kevin was courteous, he took time to explain the use of the app and ensured were were confident in the use of the new system before he left. Many thanks.
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Kelvin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
ALWAYS SUPERB …
Chubb Fire & Security UK has always been an incredibly reliable, professional and value for money service.
22 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Dan,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Andy Lenthall is professional
Andy Lenthall is professional, friendly, on time, helpful in adjusting the date time of our appointment. You wouldnt have known he had been to our house
Great work#Thank you Andy
24 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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