We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (wit... Toon meer
Expertise and continuity. We have had the same engineer attend our premises for many years. He is a trusted visitor once a year that keeps our staff team safe and the agency fire safety compliant.... Toon meer
Bedrijf heeft geantwoord
The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Brandalarm leverancier
- Brandbeveiliging
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
10K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional
Professional, efficient and polite. If anyone has a problem it gets sorted quickly and efficiently.
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team are consistently able to resolve your issues quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Very Easy to contact and very fast…
Very Easy to contact and very fast response, knowledgeable and friendly staff
4 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Olufemi Akintolu,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always a great service
Always a great service and I don't have to think about anything. Thanks to Martin the engineer.
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Martin! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Regular dialogue with your technician…
Regular dialogue with your technician and timely visits fit well with our needs
28 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Neil,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The work was completed in a safe timely…
The work was completed in a safe timely manor, all very neat and tidy as always
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Glyn,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Professionalism at its best.
Timely, efficient, polite and really helpful...sorry to lose our contact after so many years of super service.
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The lady I talked with was very…
The lady I talked with was very efficient and helpful.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
the agent i spoke to was very helpful…
the agent i spoke to was very helpful and went through everything i was inquiring about.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Your member of staff explained clearly…
Your member of staff explained clearly what the problem was and offered a way forward which we are happy to accept.
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Safe in the hands of Kevin
The same engineer Kevin know to us and always very concerning regarding our needs
4 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Clive,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Since the installation of our alarm…
Since the installation of our alarm system we have never experienced problems with either the engineers or their work.
28 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Jean,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Highly Recommend
Peter was not only professional but approachable and with lots of knowledge that we can use within our workplace.
31 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Carol,
Thank you for your wonderful review for Peter! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Engineer who attended was First…
The Engineer who attended was First Class.
For this visit organisation at Headquarters was unsatisfactory.
They changed the visit date without advising me.
24 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Mr Hunter,
Thank you for sharing your experience. We are thrilled to hear about your positive experience with our engineer and the seamless service received.
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Engineer arrived on time
Engineer arrived on time. Very efficient. Everything checked. Great service
30 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback for our engineer, Alan! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We have a good service from Chubb he…
We have a good service from Chubb he always comes when we call and is always polite and always advises us well.
25 juli 2026
Antwoord van Chubb Fire & Security UK
Dear Sarah,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Access to building / notice & faults
Annual Alarm routine maintenance was scheduled by engineer Grant Stevenson 31/07/2026. Our building is not a manned building and we did not have prior notice to allow access. Normally we are informed beforehand.
Not sure whether Grant attended for the fire alarm or the building security/door entry system, however both have faults which were not picked up on the reports provided.
Our Fire alarm, having recently had the panel replaced is showing 'fault 15' we have known issues with obsoleteness of the detectors. We have a small budget to start to replace these and I would like to agree and approve works to start in the vacant & communal areas of the building, with a view to remove the fault displayed on the panel.
Our security/door entry system has a faulty reader and electro magnet on the Ground Floor (access to the former canteen and GF wings) and requires replacement.
Neither of the faults above were found or listed on the report dated 31/07/26.
Going forward, we require notice as a minimum of 48 hours for access to the building for maintenance, repairs and servicing.
1 augustus 2026
Antwoord van Chubb Fire & Security UK
Dear Sandie,
We are truly sorry to hear about the issues you faced following your routine maintenance appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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