CityFibre Reviews 

The engineer was super fast and professional.

This is the worse company, in all my 81 years, I have ever had the misfortune to deal with .Incompetent staff, bad workmanship,non existent customer service and not fit for purpose !

The communication leading up to the installation date was brilliant.
Each of the engineers were polite.
David that carried out the installation was polite and friendly.
Really clean worker too.
Thank you City Fibre

Fast and very well organized; the engineer arrived on time, and the work was done cleanly and without issues. Excellent service—I would gladly recommend them to everyone

The City Fibre engineer, Mohammed was excellent and carried out the installation to a very high standard. He kept me fully informed during all the stages of installation. During the run up to the installation City Fibre advised me to what to expect and what I needed to do during the day of installation. Whilst it is early days I am very pleased with my transfer to Vodafone Broadband aided by City Fibre.

Excellent service and value

Excellent fast service ,very friendly, did their job very quick....happy.

The City Fibre engineers rang my doorbell as the window for the installation opened. They had called ahead, I had a text from CF at the same time to confirm his arrival, I thought this was unnecessary at the time, however on reflection this was a security measure confirming I had left the right people into the house. Casey the engineer was extremely helpful and stayed after he had finished his installation to ensure we had a working connection. Both Casey and his colleague worked efficiently and quickly. They have made a very neat job do connections and installation the fibre.

Routine job, done without drudgery

A great installation from ordering to effective working broadband.

Engineer was polite and professional. Installation done really quickly. Very happy with this provider.

The City Fibre team were very professional and courteous. They fully explained and we agreed on the entire installation process. I would highly recommend the service provider.

Cityfibre were amazing. Good communications throughout the process, arrived exactly when expected and were respectful of my property leaving it clean and tidy afterwards. The engineers explained everything perfectly and tested everything was working before they left. Thank you so much. 10/10.

Really good service I highly recommend

Politness. Told me everything that would be done and they left everything clean.

Good nothing else to say

Thank you very much to the boys fantastic job they did very happy with they work

What a joke this company is . Under no circumstances must you allow the labourers installing the fibre to your house to work unsupervised. They left the excess fibre cable that wouldn’t fit in the junction box rolled up and stuffed behind the downpipe. The cable running up the wall has three clips on it. One at the bottom of the wall and one half way up, (about 3 mtrs apart) and one at the top. The cable is flapping about in the wind. They cut the Ethernet cable that goes to my external access point and as a result knocking my security cameras offline. I had to get a new cable fitted by an electrician from the access point outside to the router inside, as this company said it would take them ten days just to respond. I will be reporting it to the ombudsman as this sort of workmanship is totally unacceptable. I will also be taking legal action to recover my out of pocket expenses and compensation for the time I have had to spend putting this mess right. Stay clear of this bunch of cowboys.

Good install staff, tidy and worked as promised.

"Had my CityFibre installation done today and I couldn't be more impressed. The engineer was punctual, very polite, and really knew his stuff. He explained the setup clearly, kept everything tidy, and showed total respect for my new home. Top-class customer service!"