Clear Amber Reviews 

Excellent support to make sure I chose the correct items for my roofing project. Items were delivered quickly and were all excellent quality. The online support on how to install was also very useful. Can't speak highly enough of the end to end experience.

Great experience,

All items arrived in time and all in great condition.

Will definitely recommend and order from here again.

Thank you

My delivery was on time no problem with the order

Great packaging, no scratches, great quality, delivery was nice and early exactly what I ask for.

Stormproof corrugated sheets ordered and delivered on time.They were delivered well packaged and in good condition. I found them to be far superior to previous sheets I have bought from the big diy chains. Would definitely buy again.

Materials not delivered in fully! N chasing since 3 hours with chat but no one response! At least no giving a call to check! Also they not giving their number! It very annoying

Excellent product, prompt delivery easy to install, great customer service would recommend

Apart from a missing item in my order, which was instantly rectified, thanks to the amazing and helpful customer service team. Add to this, they were the cheapest I could find, and trust me I looked, and the quality of the materials is fantastic. An all round positive experience.

I have received one item out of 4. It's almost impossible to contact the seller. Very very bad experience.

For over a week, I have been struggling to get a straight answer from Clear Amber about why they sent me a giant box with six individual, flimsy foam roof fillers tangled in sticky tape, instead of the SIX packs of FOUR each foam fillers that I paid over £60 for. They have no email address. They have no phone number. When I request emails to confirm they are working on sending the fillers, to confirm the date of lading, to confirm an estimated delivery, I get a LINK to a page where you have to choose the cause of your dismay, that then, potentially, takes you to a chat where a random message claiming to be *real human beings* testifies that this chat definitely counts as confirmation. I don't know how they do things in France, but that is not legal proof in the UK, whereas an email is. So it is extremely dodgy that they refuse to put in writing how they will fix this problem.

Terrible customer service.

Always later delivery!!

The Service, product, value & delivery was exceptionally good. All 10 out of 10!!!

Top quality sheets at a great price, which were delivered the next day. Highly recommended and would buy again. A1

Bonjour,
Société sérieuse.
Livraison dans les créneaux donnés
Livreur au top téléphone pour prévenir de sa livraison 1 jour avant.
Livreur sérieux et a l heure chose rare de nos jours
Je recommande

We placed an order and was told the item was currently on a 5 weeks lead time but they would supply us a thicker product at no additional cost. The 4 days delivery lead time passed with no communication. We chased up on the chat system which is very poor and not live and was told our order has not been sent and they then said its 5 weeks for delivery and then changed what said to its now available so someone somewhere is not tell the truth and they keep stalling and fobbing people off because they lied by say will send the thicker product and then lied again. Said send it on a timed delivery, 5 days passed, never arrived, we wasted 3 weeks and ended up getting a refund. If you are experiencing the same poor service you would be better to request a refund

brilliant product. made easy work of roof .replacement sheets were easy to drill cut and fix. uv protected so hopefully can endure more heatwave weather. cheap prices too

Terrible service. My order took nearly three weeks to arrive, then some items were wrong. Six weeks later I finally received everything I had ordered. Their online chat (the only way to contact them) just tell lies about when you will receive your items. Just buy locally, it may cost you a bit more, but it's worth it!
Since I added this review Clear Amber phoned me to apologise and refund my postage costs. A nice gesture, but it does not cover the inconvenience and stress they caused me regarding my order.

Just fitted 3 of the sheets on the roof of a lean to pergola outside the back door of my son's house, replacing the previous ruined plastic roof. Quality of the Corrapol roofing obviously far better than the old stuff, and the foam strips and capped screws have secured it in place neatly - would be surprised if it shifts in the wind.

Only issue we had was in cutting the sheets - the pergola tapers from 2.5 m at the front to 1.3 ish at the back. and we struggled to cut neatly and accurately with either the vibrating multitool cutter or a jigsaw with blade for plastics. We cut on the waste side and fixed the roof on, and will have to do a final trim, possibly with shears for plastics - will ask what is best. This is no criticism of the product, which is clear and should hopefully last, just a custom application that made it more tricky to cut the corrugated sheets diagonally.

Delivery was also first class - they delivered in two days direct rather than using a courier, so it arrived undamaged and the driver helped me carry it into the garage.

I’m still waiting for my delivery. They missed the 2-5 delivery promised on their website without any communication from them. They then promised 5-7 days which came and went. That have no number to call and their “live” chat responds once a day if you’re lucky. It’s been 9 days now and I still have no idea when my order will be delivered.

This is the first—and last—time I will be ordering from Clear Amber.

I placed what should have been a very straightforward order: 8 corrugated sheets (with no custom cuts) and a bag of screws. At the time of ordering, every item was clearly shown as being in stock, with an estimated delivery time of 2–5 working days.

That delivery window came and went, yet my order had not even been dispatched.

I contacted Clear Amber through their supposedly “live” chat to find out what was happening, only to receive generic, copy-and-paste responses that didn't actually answer my original question. When I asked further questions, the responses repeatedly contradicted what I had previously been told. After several messages, I finally received an honest answer: the items were not actually in stock and would not be available for another 5 weeks.

As a supposed gesture of goodwill, I was offered sheets in a longer length. This isn't really a solution—it would simply create more work for me, as I would then have to cut the sheets myself to the dimensions I had originally ordered.

At that point, I requested an immediate cancellation and full refund.

The website is also full of what appear to be misleading “discounts”, giving the impression that you're getting a bargain when, in reality, the original prices appear to be inflated to make the discounts look more attractive.

The live chat has been completely unhelpful, and there doesn't appear to be a contact telephone number where I can actually speak to a human being.

As of now, I'm still waiting for my refund.

Overall, a very frustrating experience from start to finish. Poor communication, misleading stock information, contradictory answers, and no straightforward way to speak to someone. I certainly won't be ordering from Clear Amber again.