Clear Amber Reviews 

I chose clear amber as their website stated Fast nationwide delivery. Also due to the excellent reviews.

I am really disappointed by the delivery times I have experienced. I orderered on the 8th Sept. Delivery was due by 11th. I asked for an update on the 10th and was told it would be by the 11th and to look out for the 2 hour delivery window which never arrived. Over the following week I asked for repeated updates and the date kept moving it is now 6 days late. I felt fobbed off.

I requested a call back 3 times. I eventually got a call and the customer service team were very nice. They apologised for the experience. They offered to refund delivery and a token £20 for the inconvenience.

The parts we received are of good quality and fit,
apart from one element of the guttering.

I have amended my original review to take into account the customer service desks efforts to help. However the reason we chose this company was fast delivery. Our delivery was a week later than we had been told and hence the 3 stars.

I ordered some roofing materials from this company. I received an initial acknowledgement of the order but then heard nothing. I have tried multiple times to contact them but they don't respond. They don't seem to have a phone number. I am a bit worried that they are a fake company. I would suggest that you buy your stuff somewhere else.

Unfortunately, my experience with Clear Amber’s returns process has been very disappointing.

I ordered approximately £500 worth of polycarbonate panels for my conservatory, which were delivered on 31 July. Just two days later, we decided not to use them. The panels have never been opened and are still in exactly the same packaging and condition in which they were delivered.

I contacted Clear Amber immediately to arrange a return and collection. I was advised that I would need to allow up to 21 days for them to arrange collection. Although I felt this was already quite a long time, I accepted it and waited patiently.

After the 21 days had passed, I contacted them again, only to be told that they currently had no collection dates available and that I would need to continue waiting until one became available.

It is now 17 September — around seven weeks since the items were delivered — and I still haven’t been given a collection date.

I completely understand that collections need to be scheduled and that delays can sometimes happen. However, leaving a customer indefinitely with around £500 worth of unwanted, unopened goods taking up space at their property, while also being unable to receive their refund until the goods are collected, is simply not a good returns experience.

Communication has also been frustrating because there seems to be no clear timeframe or resolution — just a request to keep waiting.

The products themselves may be perfectly good, and this review isn’t about their quality. My concern is specifically with the after-sales and returns process. For a company selling large building materials, I believe there should be a reliable and clearly defined collection procedure when a return has been accepted.

I would be very happy to update this review once Clear Amber arranges the collection and processes my refund. Hopefully, they can resolve this promptly and improve the returns process for future customers.

Would give zero stars if possible. Communication is appalling, only available by e mail or ai. Claims ai is real people. They need re educating then as some of their responses were utter rubbish. Asked by e mail for a call , twice , number provided and they never bothered even once Only good part was delivery driver placed all parcels in back garden as requested by note on porch . Well done that person . Delivery was also week later than expected.

MISE À JOUR DU 21/09/2026 – REMBOURSEMENT
Clear Amber a finalement procédé au remboursement intégral de ma commande, soit 213,71 €.
Je tiens toutefois à préciser les circonstances : après mes différentes demandes restées sans solution, il aura fallu que j'adresse à Clear Amber une mise en demeure par lettre recommandée avec accusé de réception.
Le recommandé a été reçu et signé le 17 septembre. Dès le 18 septembre, Clear Amber m'informait avoir procédé au remboursement intégral.
Je prends donc acte du remboursement et le mentionne par souci d'équité. Je regrette néanmoins qu'il ait fallu en arriver à une mise en demeure formelle en recommandé AR pour obtenir le remboursement d'une commande qui devait initialement être livrée sous 5 à 9 jours ouvrés.
Je conserve ci-dessous mon avis initial afin que les futurs clients puissent prendre connaissance de l'intégralité de mon expérience.
J'ai commandé chez Clear Amber le 12 août 2026 trois plaques de polycarbonate pour un montant total de 213,71 €, débité par carte bancaire.

Lors de la commande, le délai indiqué noir sur blanc était de 5 à 9 jours ouvrés.

Nous sommes aujourd'hui le 16 septembre 2026 : plus d'un mois après ma commande, je n'ai toujours rien reçu, et surtout aucune date ferme de livraison ne m'a été communiquée malgré mes démarches répétées depuis début septembre.

J'ai finalement demandé l'annulation de ma commande et son remboursement. Là encore, je n'ai pas obtenu de réponse claire répondant à cette demande.

J'ai donc été contraint d'envoyer à Clear Amber une mise en demeure par lettre recommandée avec accusé de réception, leur accordant un dernier délai de 7 jours avant de demander la résolution du contrat pour défaut de livraison.

Ce qui m'inquiète davantage est qu'en consultant les avis Trustpilot, je constate que mon expérience n'est malheureusement pas isolée. D'autres clients récents relatent eux aussi des commandes débitées mais non reçues dans les délais annoncés, des suivis qui restent bloqués, des difficultés pour obtenir une date de livraison précise et, dans certains cas, des attentes de plusieurs semaines.

Je conseille donc aux futurs acheteurs d'être particulièrement prudents et de consulter les avis récents avant de commander, notamment lorsqu'ils ont besoin de leurs matériaux dans un délai déterminé.

Je précise qu'il s'agit de mon expérience personnelle, toujours en cours à ce jour. Je mettrai naturellement cet avis à jour si Clear Amber me livre ou procède au remboursement de mes 213,71 €.

The white snapa roofing bars arrived on time and were extremely well wrapped. The bars are of a good quality and provided a professional finish for the DIY greenhouse project. Unfortunately, there was a piece missing but this was quickly rectified by a text message. The missing piece arrived within a few days. Excellent service. Highly recommended company.

Shocking delivery times, website states 2-4 days delivery but 9 days later im still waiting and they cant give me a delivery day even though they apparently use there own delivery teams
Update 18 days after the order was placed i have been left with no choice but to cancel the undelivered items and sorce them else where

Purchased in august polycarb plastic corrugated sheets.
Arrived earlier than expected.
Sheets were as exspected no damage .
Driver carried them to door through front garden for us.
Very good price would order again .
Very easy to cut as i needed 2 shorter lenghts.
Delivery i think exspensive however due to increase in fuel prices acceptable.
Thank you.

effectivement, j'ai enfin reçu ma commande en parfait état, j'ai eu effectivement des craintes, mais je peux dire que c'est du sérieux, bien emballée, un jeune livreur très très sympa, bravo, j'ai eu un doute, je ne l'aurait plus .très bon site de vente.

I purchased some sheets of green corrigated bitumen on behalf of my husband as he is not tech savy which is why I found later rather than sooner that a request was made for a review.
They arrived in super quick time, great delivery service, in perfect condition and I can vouch that they are a top quality product as hubby is well chuffed with them. We had attempted to by them from a few highstreet shops but he was never satisfied. With this company, it was straight forward, no problems, no fuss and not one headache was bestowed on me.(yay happy days!!) With all this in mind I can honestly say, hand on heart, I absolutely recommend this company!!

I have used Clear Amber a couple of times and the process has been very straightforward. The product is of excellent quality, the delivery service has been excellent and information updates very good. I will use them again in the future and would definitely recommend them to anyone doing a project requiring [polycarbonate sheets and associated accessories.

An excellent product, easily installed.

The length of Aluflow Aluminium Gutter arrived virtually the next day, well packed and was in perfect condition. It installed easily and it is a very robust item.
Although I only purchased a single 1 meter length to evaluate it for fitness of purpose for a client I certainly did recommend it, and when my guttering needs replacing I will definitely be replacing mine with this type of guttering.

The service was excellent as was keeping me informed of the progress of my order right up to the day of delivery, keeping in touch with the company was easy due to the website. I will definitely be using this company again in the future. The twin wall roofing was just what I ordered and was well wrapped against damage.

Very bad experience because on the websites mountain 2to 5working day deliver I order September 2 still I didn’t receive delivery. be careful. also, I email customer care didn’t reply anything.

Thank you so much for agreeing to the return! I really appreciate your fast efficiency and wonderful customer service. You made the process so easy and smooth.

Commande le 19 août,,le 8 septembre tracking bloqué sur production, aucune nouvelle,en revanche le montant de la facture a été débité immédiatement.Visiblement je ne suis pas le seul dans le même cas!

They can’t improve as they don’t seem to be aware of their issues! Even with many negative reviews. We used them recently but never again.

Red flag- no phone number

NO communication regarding delivery date.

Contacted them many times to enquire when our order would be delivered. No response at all no matter which of the two ways we tried.

Only part of the order arrived- we tried many times to tell them but no reply even with order number given. Eventually a reply saying they’d ask someone but they had to wait for the people to come- no explanation given! They said it might be a split delivery but didn’t at any time give a definitive response. We didn’t know.

First delivery of corrugated sheets left on front garden without any notification.. in bright orange packaging - available for anyone to steal. Online it said delivered through side gate wasnt true at all.

The company responded saying at least the missing part was the last thing to go on the roof!!! As if that made a difference to their appalling communication and customer service.

3 or 4 days later after the bank holiday the missing part was dumped on the front garden. No communication - nothing! And now we find we are at least 12 screws missing - I wrote to them via email - no reply yet. There’s NO reply within 30 minutes as noted- in fact no replies and when they do they are dismissive, rude and unhelpful.

Many similar reviews- wish I’d looked now!

Update! I’ve emailed the company today the 12 screws are missing but they’ve signposted me to let another part of the company know!! Can’t they do this? Is there no communication between other folk in the company? Evidentially- not.

Je me suis rendu au siège social France de l'entreprise. En Fait il n'y a qu'une boîte aux lettres. Aucuns bureau physique. Contrairement à ce qui est mentionné sur leur site il n'y a pas d'horaire possible et il n'y a pu as possibilité d'obtenir un rendez vous.
Personnellement je ne vais pas commander pour un seul centime...
Des menteurs inexistants physiquement !

Great company, great service and an amazing customer service team , I had an issue with my order, I contacted them and they resolved it straight away! The after sales experience makes shopping with a company a whole lot better when they have someone you can reach out to who listens, understands & resolves 💫💫💫💫💫

The online order system was very simple to use, the amber sheets were delivered on time and they were well protected, the driver was very helpful and polite.
Regards Philip Kowalski