Ordered online lunch time on Tuesday and Contact Lenses arrived on Thursday. I ordered through Clearly for the price of the Acuvue Oasys but the speed of the delivery is another reason I will be sta... Toon meer
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Lees wat reviewers zeggen
I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Toon meer
I would have given no stars if I could!! I've been chasing a refund for more than a month now and have received nothing but empty promises. Every week I'm told it's been "escalated" or that I'll... Toon meer
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Toon meer
Bedrijfsgegevens
Over Clearly.co.nz
Informatie afkomstig van verschillende externe bronnen
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contactgegevens
Nieuw-Zeeland
- clearly.co.nz
4,4
Uitstekend
4K reviews
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Am i doing something wrong
Am i doing something wrong? I have been a client for many years. The Clearly backend CRM systems have clearly been updated and all of my details have been lost. I have managed get back in to my account to re-order but now 4 days later I am still awaiting for some level of update.
20 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Excellent service
The order was placed at midday Monday and I received the parcel by 9.30am the next day.
22 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thanks so much! We love to be speedy and accurate when it comes to your eyewear, so we really appreciate this feedback! We hope to 'see' you again soon! -JS
Very difficult to navigate websites
Very difficult to navigate websites. Unable to access or add to my favourite. Have previously been ordering online for several years with ease. No access to coupons. Got charged 50% more than before then my back account was charged an additional amount of a further 50%
21 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Great customer service
Great customer service: efficient and patient - able to quickly resolve the issue.
21 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you for sharing your experience and feedback. We really appreciate the kind words, and we'll be sure to share them with the team! We hope to 'see' you again soon! -JS
Clearly have implemented a new web…
Clearly have implemented a new web design and computer system. Made an order to get glasses and contacts. Payment was haphazard, they did not take the full amount as before. They took two small payments, which looked dodgy. Used there chat feature twice to understand what was happening with the payment system. All I got was teething issues, and it would be sorted 7-10 working days. Its now close to 20 working days and 25 days since purchase and the remainder payment still has yet to be made. Other issues I had, the new system kept previous orders, but did not keep the prescription details. You can't edit or change your email address, and they can't change email address on their side. They say sign up again to bypass this problem. But still does not sort out that you can't have your previous order history to this new profile. So many issues
23 juli 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience, William. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
Lester was really great with…
Lester was really great with communication. Smooth solution - happy with customer service
16 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thanks for the excellent review and feedback Ronnie! We'll be sure to pass this along to Lester and the rest of the team for you! - AC
good service
The person was able to explain why I couldn't use the website as I had previously. They helped me work out my last order and how to work around the website issue to reorder my child there glasses.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you for your review and feedback! We're so glad to hear that our team was able to assist you with all your questions and concerns, and we look forward to 'seeing' you again real soon! - AC
Best customer service skills
Quick and easy just wanted to know what my delivery status was, due to delays in the system was offered a shipping fee refund for the delay! Amazing customer service from Jamie. Thank you
14 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you for the excellent review and feedback Jasmine! We look forward to 'seeing' you again real soon! - AC
Helpful and efficient
14 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
That's what we love to hear! Thanks so much for the 5-star review Rebekah! - AC
Antwoord van Clearly.co.nz
We're so glad to hear this! Thanks so much for the 5-star review Ella! - AC
Gone downhill :(
I have been purchasing from Clearly for many years and would always recommend them to anybody.
That is not the case anymore. They have obviously changed hands and it's dodgy. I have been mucked around for over a month, and counting.
The transition to the new website completely wiped all my previous settings like saved frames, size preference, and previous orders.
I made an order and when I finally got the tracking number there was an issue with that - it had to be followed up a few times, which also took some time, and I was told a couple of different things. The glasses arrived eventually.
When the glasses arrived, I unfortunately needed to return them (a style issue). That same day I ordered another pair with the idea I'd be returning my other pair. There is a website issue stopping returns from being able to happen, and I have been in contact on and off for many days trying to be able to return the glasses. I essentially have paid for x2 pairs, one of which I don't want, and the timeline of being able to return keeps getting extended.
Had I known there were this many issues, I would not have ordered. It is very unfortunate as they used to be my go-to place for glasses
Edit to add: After a at least a couple of weeks of being told I would get a returns label, in which time the timeline I was given kept getting extended, they gave in and said they would give me a refund instead. I was initially told the refund would take 1-2 days. After 2 weeks of following it up and being promised it was still happening, I was eventually told it would NOT happen until I sent the glasses back, according to the "billing team". Why did it take 2 weeks to tell me that?? By that point it had been 4-5 weeks since I first made contact. Funnily enough, that person was able to send me a label right away. The glasses are on their way to being returned but I don't believe I'll see my money.
They promise things to happen, keep giving different timelines, and nothing ever ends up happening. I think I will have to report them.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry for the inconvenience! We've recently rolled out a brand new website and full system upgrade on the back end, and are still ironing out a few kinks. Our team is working hard to make sure everything is smoothed out ASAP and your order history from the last 2 years will be back in your MyAccount soon! If you'd like to confirm for me your order number, and/or email address so that we can further assist you with this, it would be greatly appreciated. We look forward to hearing from you again soon. - AC
Antwoord van Clearly.co.nz
I’m so happy to hear you are pleased with our product/service. Clearly strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. -AQ
Crap online order experience, crap customer service, crap system. CRAP!
I've chatted to two people through online. Couldn't answer my question of when I'll receive my lenses or can I get a order confirmation. Very bizarre when you purchase something online and there's zero email confirmation.
Emailed through customer service, taken over a week to reply. Still no answer. One answer was.. let us check the date to see if the order can be cancelled or not. Next email was saying oh it's a special order, it's sent to the manufacturer already, you cannot cancel. Well if you didn't take that long to reply and ignored my requests then you would have been able to cancel my order. How can you expect a customer to put a order through, get no order confirmation, no where to track to see if the order had been processed, in transit or anything. You expect a customer to sit in the dark and just wait for it to turn up?
I've spoken to 5 people altogether and no one can give a date. Useless.
CANCEL MY ORDER!!!
22 juli 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Oh my, I can only imagine what you have been through! We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Efficient service as always thank you
26 juni 2023
Antwoord van Clearly.co.nz
I’m so happy to hear you are pleased with our product/service. Clearly strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. -AQ
First time buyer
First time buying glasses from Clearly - overall a good experience - so may options to choose from. Glasses were as described - quick delivery - very happy with them
16 juni 2023
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. With the help of customers like you, our Buy One, Give One campaign has allowed us to donate over 600,000 (almost half a million!) pairs to those in need. We hope to have the pleasure of serving you once more soon. -AQ
First time ordering glasses online
First time ordering glasses from Clearly, smooth process and the glasses are perfect!
24 juni 2023
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. With the help of customers like you, our Buy One, Give One campaign has allowed us to donate over 600,000 (almost half a million!) pairs to those in need. We hope to have the pleasure of serving you once more soon. -AQ
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. It will be our pleasure to assist you once more in the near future. -AQ
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. We hope to have the pleasure of serving you once more soon. -AQ
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. It will be our pleasure to assist you once more in the near future. -AQ
Antwoord van Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
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