Ordered online lunch time on Tuesday and Contact Lenses arrived on Thursday. I ordered through Clearly for the price of the Acuvue Oasys but the speed of the delivery is another reason I will be sta... Toon meer
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Lees wat reviewers zeggen
I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Toon meer
I would have given no stars if I could!! I've been chasing a refund for more than a month now and have received nothing but empty promises. Every week I'm told it's been "escalated" or that I'll... Toon meer
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Toon meer
Bedrijfsgegevens
Over Clearly.co.nz
Informatie afkomstig van verschillende externe bronnen
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contactgegevens
Nieuw-Zeeland
- clearly.co.nz
4,4
Uitstekend
4K reviews
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Claire was really helpful and patient
Claire was really helpful and patient - was just having one of those days and couldn't remember my perscription it would be good if you can still see your old perscription when reordering - thanks
18 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. We appreciate you taking the time to share them with us. Your business is really important to us, and by telling us what you liked and didn't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. -AQ
Superb service - really good
I bought sunglasses from Clearly and they were great - it was suggested that I should try glasses for working on my computer - so I ordered some
These were not that great!
But the lovely people at Clearly launched into operation and sorted me some glasses with a slightly different prescription - and they worked very very well indeed - and they refunded the money for the ones that did not work
THEN they gave me a discount!!!
Superb
9 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. Thanks to customers like you we've been able to commit over 600,000 (over half a million!) pairs to people in need through our Buy One, Give One program! It will be our pleasure to assist you once more in the near future. -AQ
Dreadful communication
In the past I have always ordered my contacts from Clearly. Until my recent order. After several weeks they still hadn’t arrived. I rang them and they said they were out of stock and no idea when they will be in. I asked for a refund and they said that wasn’t possible as the order has already been processed. A couple of weeks had passed and I finally received only one eye prescription and not the other. Pretty pointless when you need to wear contacts in both eyes. Tried to call several times, emailed them and apparently the other eye prescription was discontinued. So I obviously wanted to return my original order, as it’s useless having only one eye without the other. Again tried to email them several times with what the issue was and they kept asking me why do I have to return them!!, I rang the number the email told me to ring (it was not the NZ number), tried the web chat to no avail. Finally I got hold of someone and I was able to return them. It seems they have sourced their customer service overseas and that could be the issue. Unfortunately I will never purchase from them again and my most recent experience.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
Lester was so helpful and…
Lester was so helpful and communicative! I was so stressed after I placed my order using the wrong address but they made this customer service experience so easy and seamless!
13 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Kiran, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Absolutely Disgusting!!
I order my contacts 3 months ago!! still don't have them! $280..I have battled with them, all the excuses took my money and nothing, have told me my prescriptions was not in stock, then discontinued, then they would refund my money, then say they cannot refund, then they say if they arrive to decline the courier.. I want either my money back or my contacts. in the meantime have gone to another supplier and received within 3 weeks!!
They are playing with peoples health and well being! i need to be able to see!!
12 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Kim, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
Unsatisfactory service , Steer clear!
Unfortunately terrible customer care. I placed an order 7990013 on 7/8/23 for Acuvue contact lenses. Waited for 12 days for my order. But nothing turned up. When I requested a refund, I was told there was a problem in the “backend” system. Over a month later 12/9/23 after numerous phone calls to the customer helpline and unresponsive emails. I am still without a refund or a satisfactory answer.
The same story and they can’t give me a date. Very disappointed with the service and company. I would not recommend clearly.co.nz
12 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience, Jonathan. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. One of our team members will be looking into your order, and provide you with further details very shortly. We appreciate your patience with us. - AC
If I could give zero stars I would
If I could give zero stars I would, this company is scamming people out of money. I made an order over a month ago, I've not received the items, I've sent multiple emails requesting a refund and they have refused, once I started talking consumer law with them they stopped all contact, will not reply at all to emails.
Disgusting. I purchased off this site instead of my usual because of the affordability, I'm a single parent and a student, I've not only lost the money I spent on clearly contact lenses, I've now had to go back to my usual, more expensive site to purchase.. AVOID purchasing through Clearly at all costs! You only need to read recent reviews to see this is happening constantly. I can only hope they get shut down. Criminals
11 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this awful experience. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We hope to earn your trust back in the future. -JS
Lester was very attentive and patient…
Lester was very attentive and patient with me. Gave me all the information I asked for.
10 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
Their return system is broken
Their return system is broken, and I waited for 2 months for them to fix the issue, as they said, but they never did!
9 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. -JS
Appaling customer service,I suspect a…
Appaling customer service,I suspect a scam, lens didnt arrive and I enquired to be told order cancelled, no refund, after days of trying to make contact
30 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience, Rick. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'll be looking into your order, and reach out to you as soon as possible, so we appreciate your patience with us. - AC
Extremely poor
// EDIT: since my original experience, my experience with Clearly was very poor. No proactive communication about delays, no clear information on whether an order could be fulfilled by a date (more than a week later than the originally quoted delivery timeframe), unwillingness to cancel an order (with payment still pending, owing to those aforementioned delays), boilerplate responses from call centre and chat support. Won't be using again. //
8 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
That's great to hear Matthew! Thanks so much for the 5-star review and feedback! We look forward to 'seeing' you again real soon! - AC
User friendly customer experience and…
User friendly customer experience and prompt delivery!
8 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Michelle, thank you for your review and feedback! We truly appreciate it, and we definitely look forward to 'seeing' you again real soon! - AC
SCAMMERS
Haven’t heard back from emails. Realised it’s a scam and tried to cancel order which hasn’t been processed BEWARE OF THIS SITE!!!!!!!! Do NOT order 😔 lost money to these scammers.
6 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We are terribly sorry for this negative experience, Jessica! Rest assured that our website is legitimate, but since an update of our website and internal systems we've been experiencing some technical difficulties that temporarily impacted our customers' experience. Due to this issue we have been receiving more inquiries than usual and our email answering time is currently longer than usual. We'd love the chance to help further, and a member of our customer care team will be reaching out to you shortly. - SH
Avoid, avoid, avoid
When you've got multiple 1-star reviews in a short period of time, you know something is wrong with the company. Start refunding us what you owe us for goods not received or you're going to start seeing Commerce Commission complaints. I'll get the ball rolling, shall I? Fix it. Now.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Jenna, thank you for your review and feedback. We're so sorry to hear about your recent experience with us, and we want to help make sure that this is rectified for you as soon as possible. One of our team members will be in touch with you very shortly with a few options, so we appreciate your patience and understanding with us. - AC
Still waiting on refund
I have placed an order on the 17 July and were told that the product is being discontinued at wich point my order was cancelled only on the 8th of August. Since then I have been following up my refund every week just to be told it's in progress. The original email said that the refund will be done in 7-8 days and I am still waiting. To top it, I have managed to order the same product from another supplier who confirmed that the product has not been discontinued. It's been nearly 2 months, can you please refund the money for my order. Thanks so much
Michelle
5 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. -AC
Scam, theft, no answer
Like many others, have used Clearly previously and service was great. This time, order has been "In process" for 1 month, with no indication when it will be ready or ship. Clearly support are no help when they bother to even answer. About to charge back on my credit card as this now seems like a scam.
2 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
2 months and waiting....
I placed an order on the 6th July and still I am calling to find out where the order is. I am constantly calling, emailing and on chat support and in a 12 contacts I have had I get a different story. No refund offered, no information on when/where my order is.... worrying...
29 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience Nicolette. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
Dismal customer service when you need…
Dismal customer service when you need it. Orders have been getting slower and slower over the years and finally i need to return a product and service is woeful! Can get a call answered after 30 minutes, online chat is not answered. Emails are very slow to reply and are not read properly so just dries up. Won't be ordering again and still no help.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
Never again buying from them
Never again buying from them. Last order has been 2 months and not even getting refunded until the order arrives. They can only say they’re sorry for the delay, no solutions whatsoever. I even asked them to send me another brand and they just make silly excuses. Can’t even access the user in their web because of some error. Makes you think if they are bankrupt or something.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience, Matias. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
I have bought my contacts from Clearly…
I have bought my contacts from Clearly for years.
I placed an order on the 17th July and still haven't received it. I have had good communication with Clearly up until now.
I have just initiated a conversation with the support chat and no one is answering my question about my contacts.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. We appreciate you taking the time to share them with us. Your business is really important to us, and by telling us what you liked and didn't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
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