Clearly.co.nz Reviews 

Customer service is good. But the service of receiving goods was really late. Contact lenses were not in supply and I was not told this...so I was waiting a long time. Also I have tried returning the contact lenses (after finally receving them) due to a change in my presecription. This is also taking a long time...and now still being processed for refund. I have never had a problem with ordering before. This has been very annoying. Norlie Siguin has been very good at customer service and keeping contact via emails. Thanks Norlie!

Lester found a solution that worked and explained things in a very easy to understand way. He also wanted to be super helpful and looked back over the previous chat and used the information to help me!

Awesome customer service from Lester, great knowledge and very helpful.

Super fast transaction and deliver... awesome been ordering from clearly for years and they are really good 👍👍👍

Still waiting weeks later for a partial refund to take place, the customer service is poor! You have possibly changed management and this has gone downhill I will not be purchasing contact lenses from this company again. Why are no emails being returned all my questions answered?

Excellent service at the chat.

I was helped by Lester to change the delivery address for my order. He was incredibly kind, nice and efficient in helping me with my query.
It felt I was talking to someone with a smile on the face.

Cindy was helpful, asked the right questions, clarify information to ensure the right information ended up on my order.

Super friendly, answered my question and offered advice around the next steps.

Claire andAJ was very helpful with my order.

Renz was quick, reliable, and helpful. Fixed clearly's mistake and mine and was delightful while doing it.

Hi there,
Marisa made my experience great! She was very friendly, helpful and kind resolving my issue within minutes.
Thank you for your kindness today!

UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being checked and / or replied to. Do not trust this company.

Ordered glasses July 31st.
As 25 September still have not received any continue to receive stock standard and condescending replies when trying to check status - they have not given me any actual information regarding my order. Scam.

Ease of access/navigation of the web site.
Danica proved very helpful in answering my addtional questions around my eye prescription result sheet to best suit my order.
thankyou

Clearly has always been the "go to" retailer for our glasses and contacts. However, I'm not sure what has changed in the past year, but with my last order it feels like a different outfit. Have the Aus/NZ ops been sold to a 3rd party? The website is slow and unpleasant to use. Parts of the website have a US contact details, some things, like chat with an agent are broken. Getting through on the phone is nearly impossible.

My order arrived within an expected timeframe, but the product was below expectations. I couldn't see through the glasses clearly. When my glasses were checked at the optician, they found that the prescription wasn't made correctly. Now I'm trying to generate returns for the order. After an hour on the phone I'm still nowhere nearer to actually return the order. The agent was unable to send me returns labels via an email and instead she kept sending me a tracking reference. Trying to generate a return online sends the website into a twist and it fails.

This really doesn't feel like a multi-million dollar retailer. Is it the time I looked elsewhere?

Nothing wrong with the online service just the absolute worse customer service if you need to make contact with them, they must have one person overseas that answers the calls. I will not use these guys anymore for that reason.

I was given information I wasn't asking about, and didn't realise I actually needed, based on what we were talking about. My direct questions were answered, and also extra information was given about whether I could still actually use the contacts I ordered. (Which I didn't know was a thing.) I was taken care of fully.

I'm struggling with hobby glasses having broken my usual ones. My first attempt to put an order in wouldnt let me use my visa. Then it did...
Then I noted that my shipping address was incorrect although I thought I had changed it...
Anyway, the help staff were efficient, helpful and quick to sort my problems.
Thanks Janine and then Jamie!