Clever Accounts Reviews 

Can not reccomend elli-mae enough! After setting up my first business, and, as we all know, not being taught a thing school! She has helped me through and through not only to get my accounts in and sorted on time but has taught me how best to manage and sort everything. She’s always there at the end of the phone for any questions and is genuinely a lovely lady to deal with!

Samantha at Clever Accounts is always professional, helpful, and efficient. She explains things clearly and makes managing finances stress-free. Highly recommend her support!

Shahbaz has been particularly helpful at responding quickly to issues that arise, or queries that have needed to be handled promptly. He has understood the urgency in certain situations and resolved it as soon as possible!

Elli-Mae helped us alot with free agent and how to go about with the expenses reciepts input into free agent. She was very patient and helpful.
We would recommend Elli-Mae and clever accountant to everyone outthere looking for help and advise for sole trader

Many thanks Ellie-Mae

AVOID AT ALL COST. I was with them for a whole year where: I got fined because they didn't present my documents, they ghosted me constantly, they won't give me the data that I have so I can change companies, and ALL the VAT returns were wrong.

Hussnain is very helpful

Charlie have been very supportive and helpful

Tabarak took over my two business accounts couple of year ago and since then its been smooth sailing.
He is approcahble and knowledgeable. I am quite happy with his support. Would recommend them.

Professional advice and guidance provided by Adil as always who I heavily rely in for the best tax report.

Tabarak has been taking care of my tax affairs for a number of years. Super professional great support.
Thanks
Marcus

Clever Accounts are an excellent team to work and have invaluable when its time to deal with annual tax returns. Highly reccommended!

I initially had a positive experience for the first two months, but things changed with the new accountant.

I found it challenging to spend a significant amount of time reviewing HMRC documents and highlighting discrepancies to address issues that arose, especially while paying for accounting services. It would have been better to consult a supervisor if there were uncertainties.

Despite having email records from the previous accountant, who provided clarity, the new accountant has given conflicting information. This has led to two months of confusion and wasted time.

I believe the newly appointed accountant could benefit from further training in accounting principles and professional communication. There seems to be a reluctance to seek guidance from supervisors, even when I pointed out discrepancies regarding personal allowances.

I have spent considerable time on HMRC documents and provided evidence to show that the new accountant's statements were incorrect, especially after confirming multiple times that personal allowances couldn't be claimed. This turned out to be inaccurate.

It is concerning that there was such a strong insistence on this point despite receiving different information from another knowledgeable accountant.

As a result, I now feel the need to seek assistance from a different accountant, as I have concerns about the current service. Thank you for your understanding.

I submitted a complaint to Clever team manager on December 9, 2024, and have yet to receive a response from Clever.

********UPDATE*********

Received a email on 3 Jan 2025 form Amar Mahmood who introduce himself and responsibility for the matter.

I Replied email and point out all the issues on 3 Jan 2025

NO ANY REPLY FROM CLEVERACCOUNT (10 days)

Hussnain, as my new accountant, is well-communicated and reachable. During a very busy festival season, he is very responsible and willing to take extra steps to complete the tasks before the timeline. Thank you very much!

Very good team, quite responsive when needed. The system is straight forward and ready to use.

I have been working with Clever Accounts for several years, and their level of service has always been impeccable. Even after needing to move to another platform due to personal reasons and relocating abroad, they went above and beyond to ensure a seamless transition. I would especially like to highlight Hussnain Shakil, whose unwavering professionalism and dedicated support were invaluable. His assistance made a significant difference, and I am truly grateful. I highly recommend Clever Accounts for their outstanding service!

What do I have to do to get a response to anything? Absolutely dire comms. I understand this is a budget service for small businesses but I've been waiting 9 business days and counting for a simple response to a question.

I've been a customer since 2022. The first year things were good but when my accountant left, things went downhill and continued to do so. The only way I can get anything done is by making a complaint and involving the Customer Service team. I've also been given misinformation about processes and fees which caused me issues.

When I finally get to speak to someone to discuss the problems, they're always lovely but it shouldn't be this hard.

I'm currently trying to close the business and go self-employed, partly due to my terrible experience using accounting services. These are charged in addition to the hundreds I've already paid monthly and even then, no response.

They're nice people when you can actually get assistance but this is one of the worst experiences I've had in terms of customer service and communication.

Their software is really simple and straightforward and the support from your dedicated accountant is first class. They are polite, friendly, supportive and very professional.

Very helpful and informative

I am very happy for the help, thank you also for your passion.

Responsive and accommodating. What I think is a plus factor for me is that you won’t be obliged or tied up to a contract. I have explained to them that I needed guidance to make sure I have started filing right and they were so quick to response and set up what suits my needs. Consistent even responding enquiries through email