ComMarker Reviews 

Ordered the Commarker B4 50w and the R5 Rotary on August 26, 2026. I had some problems with the up-and-down buttons and the motor on burning out within a few days. Commarker responded promptly to my emails and sent me a return label to return that machine and sent me a brand new machine. The new machine had a slight problem with one of the red light bulbs going out, but it still was able to laser beautifully. Again, Commarker responded promptly to my situation. David even took time to do a WhatsApp video with me to help me with the problem. They have promised to send me the new red light to install and also $100 credit for any accessories that I would like to have. I believe their customer service was prompt, caring, and they do all they can to resolve any issues that the customer may have

I bought a ComMarker in March and I have been very happy with it. However, when engraving cups using the chuck, things did not go smoothly. The chuck was not rotating properly, and after a lot of trying and troubleshooting, I eventually contacted ComMarker.

After a few emails, it turned out that my motherboard was not functioning correctly. No problem — ComMarker sent me a new motherboard.

Unfortunately, I had some bad luck and had to undergo major surgery. I was not allowed (and still am not allowed) to lift heavy items or do much physically, and I had the new motherboard waiting to be installed. I asked around in my area if someone could fix it for me, but nobody felt confident taking on the job.

After two months, I contacted ComMarker again. They were very understanding and handled the situation quickly and professionally. They decided to send me a completely new base unit, which is currently on its way.

That is what I call great customer service. Many companies could learn from this. Their support is efficient, helpful, and truly customer-focused.

A fantastic company — highly recommended!

Delayed Order, Misrepresented Shipping Status, and Refund Issues:
I ordered a 30W fiber laser on June 8, 2026. I am keeping this review timeline-based because the dates are important to my experience.
June 10: After receiving no meaningful proactive update, I contacted the company and was told the item would ship from China rather than from a U.S. warehouse as I had expected. The company did not clearly offer cancellation and instead told me to be patient and it would ship soon.
June 10–14: During this period, I was told three different times that my order had shipped. On June 11, I was also told the company was trying to get the carrier to update the status, even though no meaningful tracking activity had occurred.
June 12–14: With no activity, I canceled the order and told the company I would be contacting my bank and filing a dispute. On June 14, I was told we would discuss it on Monday once they were back in the office. Later that same day I was told that the order had already shipped and was offered $200, then $300, to continue with the purchase. I rejected those offers because I had already requested/demanded a canceled and wanted a refund.
June 16–18: The company issued a refund on June 16, and that they were putting in an interception request with ups. it posted to my account on June 18. The refund came only after I reminded them that I had filed a dispute with my bank. At that point, the purchase contract had been terminated.
June 17: Tracking showed the package did not actually ship until June 17, even though I had been told on June 11,12,14 and 15 that it had already shipped. This was a material misrepresentation of shipment status and made the refund process more difficult than it should have been.
June 22: Despite the refund and the company’s statement that the package had been intercepted, it was delivered anyway while I was away from home. UPS left it at my front door without requiring a signature, despite the $1,499.00 value of the shipment, and UPS would not take it back as a refused package, as their records indicated there had not been an intercept request made.
June 26: I was sent an email, stating I had signed for a package and that they were still willing do a 300 USD credit or pay to have it shipped back to them. After collecting information, seeking legal counsel and reporting this to the FTC. I learned I had no obligation to return the laser under 15 U.S.C. § 45; 39 U.S.C. § 3009. So I donated it to a local maker space connected to a school district.
July 30: I received an email requesting a product review for Trustpilot.com. in which they offered me an extra 6 month warranty for a positive review.


Hi Ben,
We hope you’re enjoying your new ComMarker fiber laser machine!

We’d love to hear about your experience. If you have a moment, please share your honest feedback on Trustpilot — your review helps more makers and businesses discover ComMarker. (link removed)

As a thank-you for sharing your positive feedback, please send us a screenshot of your review, and we’ll add an extra 6-month extended warranty to your machine.

If you have any questions or need any support during use, please feel free to contact our Support Team anytime. We’re always happy to help.

Thank you for choosing ComMarker!

Best regards,
The ComMarker Team”
This kind of incentivizing of a review goes against this websites terms of service and company compliance policies. So more dishonest and deceptive practices.

Based on this timeline, I believe the situation raises serious consumer-protection concerns, including under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435; Section 5 of the Federal Trade Commission Act, 15 U.S.C. § 45; 39 U.S.C. § 3009 regarding unordered merchandise; and the Colorado Consumer Protection Act, C.R.S. § 6-1-105.
My concerns include the mismatch between the stated and actual shipment status, refusal to honoring a timely cancellation, unclear fulfillment practices, delivery after the refund had already been issued, false claims that an intercept request had been made, and misrepresentation of whether the shipment required a signature.
Final Review
I would caution U.S. buyers to document everything, save emails, check tracking carefully, and remember that company return policies do not override applicable consumer-protection laws.
Based on my experience, I would not recommend purchasing from this company unless you are prepared for delays, unclear shipping practices, resistance to cancellation, and potential refund issues.

Great experience with the B6 MOPA Fiber Laser. Easy to put together and begin to use. I contacted customer service twice by email asking for guidance on using the laser and they responded quickly with helpful suggestions and guidance for additional sources of information. Laser and enclosure are well built. I'm happy with my purchase.

Absolutely trustworthy.
The customer services have been excellent.
I had an issue with customs in Germany.
I asked about it...and they sent me a 100$ voucher as an apology.
Using this...I bought coins for etching.
These coins are the only ones I've found that are genuinely solid brass.
The laser etcher is very very good too.
100% recommended.

Nancy helped me picked the machine and it works as promised. Would recommend.

I purchased a new machine, it was incomplete and was not as advertised with some key design changes that I was not notified about. The machine also had manufacturing issues with the incorrect power supply being fitted at the factory causing the electronics to burn out. 3 months after agreeing to give me a refund I have yet to receive it and am now being ignored.

UpdateMay 7th: After leaving this review I finally got my refund and was advised the reason I did not get one sooner is because my returned item is stuck in customs. I have, however, advised ComMarker of the information the Chinese customs authority require to release the item which ComMarker have failed to provide after numerous requests.

They sent me a machine that did not work. Then I had to argue with them after communication and sending videos of it not working. I know how to calibrate. Finally they sent paper work to send it back and promised I would get a full refund and they stole my money and never refunded me. This company is criminal!!! Do not buy!!

There is no support. the machine does engraving sometimes and does not other times. issues with usage but main problem there is no customer support. will buy something else and junk this unit

if there is a more useless and frustrating customer service department, i don't know where to find it. language barrier? cultural barrier? no, it's an intelligence and common sense barrier. why should i have to ask the same question up to five times before getting an answer?! having no phone support is pathetic, too, since the time difference means any correspondence takes days if and/or when they answer. get with the 21st century already!!! making it worse, some parts were damaged in shipment and getting replacements is like pulling teeth. they routinely exclude or delete any negative reviews from their forums and website. they knowingly lie about their services and products. i know because i called them out yet they didn't change these deceptive, fraudulent practices even after the fact. as for the machine itself, it's a moot point as these are plagued with poor engineering, bad parts, and mismatched/obsolete software and hardware. again, they don't tell you any of this, deny culpability or responsibility, and then make it all but impossible to get a satisfactory resolution. shame on their incompetence and arrogance!

Very disappointing experience – not recommended

We purchased a ComMarker Omni X machine for approx. €4,500 in August 2025.
Delivery took almost two months and the machine finally arrived in October 2025.

Shortly after commissioning, we experienced serious problems with the rotary unit, which turned out to be caused by an outdated first-generation (Gen 1) motherboard. This issue is clearly known and affects early customers.

Instead of a professional repair or replacement, ComMarker’s proposed solution was that we should replace the motherboard ourselves – including explicit warnings that incorrect wiring could permanently damage or destroy the machine. For a machine in this price range, shifting such a high technical risk to the customer is unacceptable.

To make matters worse, after we openly described this issue in ComMarker’s official Facebook group, we were blocked from the group instead of receiving transparent support or answers.

Between the hardware issues, the DIY repair expectation, and the silencing of legitimate customer criticism, this company’s approach is highly unprofessional.

We cannot recommend ComMarker or their business practices.
Stay away.

I received exactly what I expected and am thrilled with by just taken it out of the shipping container. I cannot contain my enthusiasm to begin using it.
I am completely thrilled with and would tell anybody who asks that you are a truely trustworthy vendor.

I appreciate (more than anything) your quick and prompt responses. You gave me a solution I was happy with, in a day. Thank you again, for your assistance. I look forward to the next three lasers I purchase from ComMarker!

Return policy is not thought out very well

Nice product with a very nice price. Honest company !!

I received excellent support; questions were answered quickly, and delivery from their warehouse in Germany was very fast. This Chinese company operates with the efficiency and reliability you'd expect from a local supplier.

My B4 30W arrived super well packed. Went together quickly. Was engraving and marking metal and plastic within 30 minutes (most of that time was setting up LightBurn). I'm very happy with this purchase and highly recommend.
I was missing the the crank knob which Commarker quickly sent me a replacement.
I've also ordered the 70mm & 150mm lenses.

This machine is great. I have a job. I need to make a .008 diameter hole and it does it perfectly.

The Commarker Omni 1 is a beast. They really skimped on the installation manual. The fonts are so small in the Operation Instructions" section that it is nearly impossable to read even using a magnifing glass. They tried to save a dollar instead of making a great manual to go with a great UV laser.