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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Ordered the Commarker B4 50w and the R5 Rotary on August 26, 2026. I had some problems with the up-and-down buttons and the motor on burning out within a few days. Commarker responded promptly to my e... Toon meer

Beoordeeld met 1 van de 5 sterren

Delivery time on the website approx. 5 days. So we ordered and it took a week for it to be shipped. According to the email, shipping now takes 3-4 weeks. Here you are being taken for a ride and o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Shipping was fast , 7 days . Product arrived very well packaged, top rated! I am very pleased with my Commarker b4 20w. This 20w fiber laser does the one thing my 60w epilog engraver couldn't do, a... Toon meer

Beoordeeld met 3 van de 5 sterren

7/16/24 bought B3 Raycus Pkg... 2-lenses 1-rotary - 1-30w Laser..... All Works Fine Laser Wise.... Yesterday 8/1/2024 tried using the rotary.... ( Dead As A Door Nail for Communication to it ) Rotor W... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lasermateriaal leverancier

Geschreven door het bedrijf

ComMarker is a leading brand in the field of laser marking and engraving, providing high-quality and efficient solutions for various industries. With its advanced fiber laser technology and innovative design, ComMarker laser marking machines are widely used in the fields of electronics, jewelry, automotive, medical, and more.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

98 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,7

Alle reviews

(98)

11 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy to use

This is my first laser that I have gotten, it was intimidating at first but the B4 machine is so easy to use that I’ve been lasering everything!!

11 juli 2024
Beoordeeld met 5 van de 5 sterren

Nice machine

fast delivery, no tax, perfect packaging.
the documentation is very bad, no information about the pin-outs, or any other technical details. That is a bit sad, but you cab find the details about the boards on the web..the EZcad software is outdated and not documented. the translation is not useable.
But the laser does what it shall do, very nice engraving and marking.

8 juli 2024
Beoordeeld met 5 van de 5 sterren

No emails received from commarker

I left a negative review initially, but Commarker responded to me and I discovered that my spam filter had blocked the first set of emails. So it was not their fault. They emailed me, and have resent all the pertinent information. They have excellent customer service. I have changed my review from one to 5 stars.

5 juli 2024
Logo ComMarker

Antwoord van ComMarker

Dear Customer,

I would like to extend my sincerest apologies for any inconvenience caused. We fully understand your situation and have taken immediate action to resolve it. Our dedicated team members are already working on addressing your issue.

Our team will reach out to you shortly via email to provide further instructions and updates. Kindly keep an eye on your inbox for further details.

Please know that your feedback and suggestions are highly valuable to us, and we genuinely appreciate your patience and continuous support. Rest assured that we are committed to excellence and are constantly striving to improve our services in the future.

Once again, I apologize for any frustration this may have caused you. We are dedicated to resolving this issue as quickly and effectively as possible.

Thank you for your understanding.

Best regards

Beoordeeld met 5 van de 5 sterren

Great customer support

Super fast shipping and arrival even after 2 days. Very good customer support. I ordered the wrong laser by mistake, but after a short communication with customer service I was able to get the actual product delivered by reordering. Very well and securely packaged. I can highly recommend them. Keep up the good work.

3 juli 2024
Beoordeeld met 4 van de 5 sterren

The item arrived quickly and well…

The item arrived quickly and well before the due date which was outstanding. It was easy putting it together following the instructions. My only disappointment was l did not get the protective screen with my laser as advertised. It would have been a higher rating if l got all that l was supposed to get Have not been able to use it yet as waiting for an enclosure but happy other than that.

28 juni 2024
Beoordeeld met 5 van de 5 sterren

Great Products and Customer Service....

With a great product line it was an easy choice to purchase my new fiber laser from Commarker. The B4 30 watt model provides exceptionally accurate and FAST burns with my Lightburn Galvo license giving me complete control over my projects. I tested for engraving speed AND accuracy with the results nothing less than amazing. The contacts with Customer Service - Nancy - provided the answers I needed to make my purchase. My order was placed on Wednesday June 26th and my new fiber laser arrived the next Tuesday, July 2nd. The only "problem" I've had with my B4/30 is that it keeps me up VERY late evenings as once you start burning, you don't want to stop :-).. I can totally recommend Commarker as a reputable business that provides great Customer Service and FAST shipping....

27 juni 2024
Beoordeeld met 5 van de 5 sterren

Awesome customer service!

My initial delivery of my 100w MOPA had a malfunction and ComMarker immediately sent me a replacement. I received the replacement quickly and they stayed in touch until I was up and running. Very great customer service!

6 juni 2024
Beoordeeld met 5 van de 5 sterren

Good service, good product

Arrived on time. Well packaged. They identified and corrected my error with the order. The laser worked first time and was easy to set up.

5 juni 2024
Beoordeeld met 1 van de 5 sterren

I've sent numerous request for a Return…

I've sent numerous request for a Return Authorization Numnber so I can return a rotary tool with no satisfaction. Not sure what the issue is. I've received a number of responses but no RAN. Soon I'll be past the 30 day return period. Lesson learned!

28 mei 2024
Logo ComMarker

Antwoord van ComMarker

Dear customers,

We just contacted you to arrange return issue. Waiting your parcel returned to our warehouse.

Keep in touch.

ComMarker Team

Beoordeeld met 5 van de 5 sterren

Package shipped promptly/well packed

Package was shipped promptly and well packed. Item was very heavy and had some damage to the base plate (pushed in) from most likely being dropped. I was able to remove base and straighten out the plate. Item worked very well. Sturdy, strong, quality filters too.

28 mei 2024
Beoordeeld met 5 van de 5 sterren

Professional and high quality company!

Every product that I have purchased has been top quality.
Communications has never been a problem. They have always gotten back to me in a very reasonable time and answered me completely.
ComMarker is the leading standard of how companies should be ran. Professional, high quality products, and outstanding service.

27 mei 2024
Beoordeeld met 5 van de 5 sterren

Purchased 30-Watt CO2 Galvo with 20mm…

Purchased 30-Watt CO2 Galvo with 20mm 8x Beam Expander upgrade.

This laser is a very well-built beast.
ComMarker upgraded to a Sino-Galvo RC2808 20mm 8X Expander. Very happy with the upgrade. It was worth the extra cost.
Pre-sales customer service and tech support
are excellent. The beam combiner was questionable so they are sending me a new one.
I will be purchasing a 60-watt Fiber MOPA Laser within the next 2 months, and I plan on purchasing a ComMarker.

If you're thinking about purchasing a Galvo CO2 or Fiber type laser, look no further.

10 mei 2024
Beoordeeld met 5 van de 5 sterren

Great experience

I ordered a ComMarker B4 JPT MOPA 60W fiber laser.
The goods were received in good order even though at first I was a bit worried as the package was quite damaged.
The item was ordered on 26th of April, reported as shipped on on the same day and received on 9th of May. Quite decent considering it was ordered before Easter.

28 april 2024
Beoordeeld met 4 van de 5 sterren

Com maker B4 MOPA Could’ve been better

I found the mechanical Adjustment crank to be very flimsy with poor fitment, Also, the machine does not have the Capability for ethernet connection nor Wi-Fi instead using a USB B coming out of the machine to a USB cable that is provided limited to USB connection only

28 maart 2024

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