Ordered the Commarker B4 50w and the R5 Rotary on August 26, 2026. I had some problems with the up-and-down buttons and the motor on burning out within a few days. Commarker responded promptly to my e... Toon meer
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Delivery time on the website approx. 5 days. So we ordered and it took a week for it to be shipped. According to the email, shipping now takes 3-4 weeks. Here you are being taken for a ride and o... Toon meer
Bedrijf heeft geantwoord
Shipping was fast , 7 days . Product arrived very well packaged, top rated! I am very pleased with my Commarker b4 20w. This 20w fiber laser does the one thing my 60w epilog engraver couldn't do, a... Toon meer
7/16/24 bought B3 Raycus Pkg... 2-lenses 1-rotary - 1-30w Laser..... All Works Fine Laser Wise.... Yesterday 8/1/2024 tried using the rotary.... ( Dead As A Door Nail for Communication to it ) Rotor W... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ComMarker is a leading brand in the field of laser marking and engraving, providing high-quality and efficient solutions for various industries. With its advanced fiber laser technology and innovative design, ComMarker laser marking machines are widely used in the fields of electronics, jewelry, automotive, medical, and more.
Contactgegevens
Hefei ComMarker Technology Co., LTD, 230051, Hefei, China
- +86 4008500686
- hello@commarker.com
- commarker.com
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Great piece of kit (ComMarker B4 20W)
Purchased this to mark some stainless steel parts I sell online with an identification and logo.
It has surpassed all my expectations, the results are very professional looking and I cant believe how quick it engraves and is very easy to set up and use.
It is worthwhile watching the YouTube videos about this product as you can get some good tips.
Delivery to the UK did take a while but well worth the wait.
Great machine for Beginners
Dislikes- reason for 3 stars- 110v is a 2 prong with an external ground. I would like to see a 3 prong plugin. The bed holes and center of d80 chuck don’t match up to the center of galvo head. Durning machining of the bed this could be adjusted easily. The safety glasses are questionable with no rating information or certification labels. My 200mm lens had zero protection other than a plastic bag. Focus was extremely off from the handwritten information in the book. Would like to see a better motor for the tower vey loud and questionable if it will last through the sound of it. If the motor does stop functioning for the tower, it is going to be miserable to crank it up or down with the manual adjustment.
Likes- constructed well, sturdy platform, works great, fast, accurate engravings, I overall like the machine a lot., however, there are places for improvement like for everyone and everything in life.

Antwoord van ComMarker
The products ComMarker supply are…
The products ComMarker supply are excellent, and there customer service department go above and beyond that of other companies I have dealt with. I cannot recommend ComMarker enough.
Seems like a good machine (B4, 20w)
Seems like a really good machine (B4, 20w). I'm very new so still learning but it was easy to setup and make my first job!
Ezycad2 drivers seem to keep dropping off which is annoying. Hopefully a fix soon.
Cammarker incisore laser B4 - 30w
La macchina è arrivata nei tempi previsti l'incisore fa quello che dice tutto ok.
Lo consiglio
So far it has been a great experience
Purchased the B4 ComMarker from Amazon, and some accessories straight from ComMarker. Yes, it was a small fortune to me, so I was very anxious about shipping. Reached out several times with questions and updates. Customer service was extremely patient and helpful. All arrived well before expected and undamaged. Still getting to know the machine as there is quite a learning curve, but so far it seems great.

Antwoord van ComMarker
Incredible machine
Incredible machine. I definitely recommend getting this. Worth every penny. I regret not buying it earlier when there was a sale going on
So far I got to say the support was…
So far I got to say the support was great when I received a damaged product. Getting me a new one was super fast. As I am still learning to use the fiber but the laser itself seems to work just fine. I have not had any issues and thoroughly enjoying my experience so far. Having a US based way to go online and make a purchase this seems to be a really great deal.
Experience with Commarker
On contacting ComMarker, they provided valuable information about the ComMarker products advising the most appropriaate purchase that would fit my specific needs.
The delivery of the items I purchased was quick.
The machine and accessories I purchased are performing very well.
I have had a good experience dealing with Commarker.
I have not received my Fiber Laser yet
I have not received my Fiber Laser yet, though you said it should be shipped the 18 of February. But it seems that is not even shipped by this day.

Antwoord van ComMarker
5 stars is not enough it should be 7
5 stars is not enough it should be 7
for this
Fast shipping. Packaged great … box came damaged but nothing inside ….not even a scuff
Easy to assemble… awesome quality
Works great with Light burn with galvo
Only bad thing about it
I had to box it up because im moving ….. i miss it .. i have gone back to the boxes several times to unpack it
Keep up the great work
Wrong delivery time
Delivery time on the website approx. 5 days. So we ordered and it took a week for it to be shipped. According to the email, shipping now takes 3-4 weeks.
Here you are being taken for a ride and only get excuses in response. Unfortunately there is no transparency towards the customer.
Let's see if the laser actually arrives or if we have to get our money back.
Addendum: requests for help are suddenly no longer being answered. No response received even after asking several times. Very poor customer service.

Antwoord van ComMarker
Com Marker has a great product with B4…
Com Marker has a great product with B4 laser. I was very Suprise at the size of the 30 watt laser. I would have two people for moving the box and set up next time. It was package well so no damage was done to laser during shipping. The only reason I did not give it 5 stars is the driver for ezcad did not load. I was planning on running Lightburn so I went ahead and download it. So no real problem. And yes I would buy it again.
Pre-purchase emails ignored.
I emailed an enquiry before purchasing and I got a very good quick reply. I asked 2 more questions which were ignored. I wrote again saying that I was surprised that there was no reply, this was also ignored. Not good enough.

Antwoord van ComMarker
Shipping caused a lil damage just 2…
Shipping caused a lil damage just 2 panels distorted holes fully through 2 layers of cardboard
But it all works awesome
Functions just great
Fast delivery
Great value for price
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