Australia Post Reviews 

Worst service ive ever experienced, lodged a ticket over 4 weeks ago and still no reply to the missing parcel even as a business owner you'd think some type of business service was on offer but you get zero.

Appalling service. I’m 79 and housebound so I rely on the mail service. Auspost will not leave packets at the letterboxes to our six units, quite rightly for security, but they won’t take the 20 seconds to leave things at my door so take items to a Post Office which I haven’t a hope of getting to. This weeks delivery was medication so I was very upset when this happened yet again. Hardly any way to contact them….. I held on the phone for 50 minutes, but no answer just annoying marketing saying how wonderful they are! Absolutely rubbish organisation now.

Australia Post is OK most of the time unless customers have to deal with the staff. It's turned into Centrelink. 99% of staff think the computer system is infallible & trust it with their life. However no response to emails & cold bureaucractic arrogant customer service staff is very common.
What happened to Australia Post?? What a mess!

My rating for Australian Post is a ZERO. Please do not send important documents through Aus Post. I sent extremely important legal documents overseas via registered post. The letter with the document could not be tracked. The Australian Post staff at Sunnybank Hill , QLD were not interested in any investigation. They gave me a number to ring. I was on hold for an hour before I could talk to the hotline staff. After some online checks in 2 minutes, the lady said "sorry it is lost somewhere between the post office and the airport" . I asked them to investigate further. Her answer was, "we have done all the investigation, its lost and if you want we can compensate you for some of the postage ". Australian Post need to take their job with utmost responsibility. The staff is poorly trained and overworked. I wonder if the drivers take care of the mail properly. Their attention to detail is poor. It is a broken organisation. Very sad state indeed.

We were going to receive a parcel through the Australian Post parcel locker. We received a message from the sender that the parcel was received by Australian Post and the parcel was placed in the parcel locker; however, there was no parcel. Australian post relinquishes all responsibilities; Australian post does not want people to know that parcels are "missing" . I already complained a number of times about other items and never received any information from Australian Post.

Operates the most stupid AI as a customer chatbot I ever experienced. It doesn’t even understand the most simple questions.

Besides, the parcel which was handed to them by Englandstore more than two weeks ago just disappeared. My money lost.

Got to be the worst postal service available within Australia?
Why do businesses still use?
3 weeks ago I had an extremely expensive parcel,labelled but lost between picking up and delivering?
This week paid for express post, expected delivery today but parcel still in NSW, I’m in WA?

Not acceptable Australia Post😡

Two international packages were dispatched on different days but from the same country. However, I have not received any updates for several days, even after they cleared customs. There’s also time when a parcel delayed several times, yet the app and website refuse to admit it as being delayed. Dishonest.

The app listed my parcel for delivery Monday/Tuesday. Today, Tuesday, it arrived in my town 5am and listed as “it’s coming today”. Later I got a message it was delayed and would be delivered later today. It’s now 8pm and the app still shows “it’s coming today”. So I’ve waited at home for 2 days so far and no delivery as promised. I rang but they didn’t really know just said wait and see tomorrow. She said maybe another driver would deliver it or I would have to,pick it up. Just second guessing. I already paid for delivery I told her I’m not paying $30 for a taxi to pick it up because Australia post failed to deliver. So after waiting 2 days I will have to wait at least tomorrow that’s 3 days. I much prefer Aramex but not all sellers use them. The AP app is too confusing and unreliable. I hope nothing bad happened to the driver but the app needs redoing so it better informs customers. At the moment I don’t know what’s going on.

Well it’s Wednesday and no updates on the app or if and when my parcel will arrive. Most disappointing lack of accurate information.

Received just now. The app needs to be improved. Postal service is very good but app had me waiting 3 days unnecessarily as it was inaccurate.

Please explain!! I purchased an item from China on 13 June; it arrived in Melbourne on Monday 22 June. Pretty good service, eh. It is now in Sydney on 29 June. But I LIVE IN CANBERRA. Why is a parcel in Melbourne, sent to Sydney, in order to get to Canberra? Im sure Aust Post experts have some explanation.

Like the rest of the Australian Population, if I could rate a negative I would. This company is an absolute joke. An embarrassment to Australia with pathetic reviews from the public. Unfortunately, we have no choice but to rely on their dysfunctional processes. Difficult to get any support or help. They have lost a parcel I was expecting a refund on, you add the tracking number in their self service chat, and the response is what you already now! Doesn't recognize it was meant to be delivered over a week ago! Then you attempt to talk to agent and it cuts you off saying cant help me and to end chat. Finally get onto someone who then says come back mid July if you haven't got parcel that was due 22 June!! Absolutely poor Australia Post!!! You are a disgraceful company. The purpose of tracking is to TRACK. Not to be told by an agent, its lost without having been scanned. Useless.

Package containing urgent prescription medical item from Brisbane arrived in Melbourne, was flown back to Brisbane, then flown back to Melbourne and has sat at Melbourne airport with no addition scans for three days. Pathetic

Australia Post & German Post (DHL for parcels) are the worst I have to deal with in the world. Literally 75% or more of the parcels I have sent to Australia have been lost in Australia or returned (to Spain!) despite the addresses being correct - they didn´t inform the recipients they have a parcel for them either. 20 years ago they were so good now they´ve done so much cost-cutting they´re essentially useless.

Ever since Auspost partnered, and I use the term very loosely, with StarTrack, things have gone right down hill. Apparently they don't share a data base, so neither company knows where anything is. A delivery from Melbourne to Geelong usually takes 2 weeks now.

I ordered some items from JB HiFi which were to be delivered by Australia Post. Not only did they deliver 2 days early, they made an attempt to deliver to my house, and then took the parcel back to the post office for collection.
At every step I was provided with information as to where the parcel was.
I have experienced good service from Australia Post on many occasions, particularly my local post office in Morwell

Well done.

Would leave zero stars if this was an option. So sick of Australia post courier not actually trying to deliver a parcel, while pretending to do so. I heard what I thought was a delivery van and was expecting a parcel. By the time I went down to the letter box I watched as the driver, drove away...he probably even saw me. I then receive an email alerting to a "failed delivery attempt as nobody was home". I must be a ghost then. He didn't bother to even ring the door bell or knock on the door, because I would have heard both. L.A.Z.Y!!!
And now forces me to wait and waste fuel driving to the post office to collect...

Ordered a helmet from Germany, paid ridiculous postage costs only for an "attempted delivery" to an unknown address costing me time and money to drive 20mins to a post office wasting over an hour and fuel to collect. Made a complaint and wanted a refund for not providing a service and was told it "doesn't meet the guidelines for compensation " so it seems fine in this world to charge for a service then not providing said service and thats cool no problem. Absolute joke of a company!

I have a parcel box and letter box on my gate. This courier just ignored and small parcel to post office. I have number on my gate for posties to call and I can open the gate.
No phone call nothing.

If I could give 0 stars I would. Absolutely impossible to speak with a human.

I get a huge amount of overseas and domestic parcels sent and received through my business and hobbies to my home address, and Australia Post is by far the most reliable and responsible courier available. Over the past decade I have found that the Auspost delivery people will go further to ensure customer satisfaction than any other delivery service I have yet to engage with to date. They have certainly come a long way since the previous decade when online purchasing wasn't so prevalent. The addition of the Australia Post app makes the process so much easier and convenient. Keep up the good work Australia Post.