It's Complicated Reviews 100

Apparently this is the best way to actually get a response from them. Why do you keep closing my complaints and marking them as "solved" when I haven't so much as heard a reply from you? Why are you allowing therapists to use AI on your platform? Why is it so hard to have a normal conversation with you people?
If you're tired of hearing people complain to you, maybe actually talk to them and come to some kind of solution. Better yourself and your platform. Go to therapy if you need to. This is $%&*! ridiculous.

Looking for a therapist was a big, intentional step for me. I wasn’t sure how to find someone I’d truly click with, but the It’s Complicated platform made it so much easier. The matching tool pointed me toward therapists who fit my needs, and the journey that followed was enriching.

My therapist helped me dig into the questions I’d been carrying. I’d recommend this platform to anyone curious about their own growth.

I was feeling pretty stuck in my career and unsure whether I was even in the right field anymore. The platform made it really easy to find a therapist who understood the mix of burnout, confidence issues and career uncertainty I was dealing with. Over time, therapy helped me get much clearer on what I actually wanted from work and gave me the confidence to make a big career change.

I’ve now transitioned out of a role that was making me unhappy into one that I genuinely love, and I honestly don’t think I would have made that shift without the support I found here. The whole experience felt thoughtful, personal and supportive from start to finish. Highly recommend.

Used It's Complicated for the first time last week and had an amazing experience. Found it super easy to find a therapist that looked right for me, book a time slot quickly and my counsellor was so helpful. Immediately felt a weight lifted off my shoulders after feeling stressed for weeks. Really great to know this service is there in moments when I could use it, without the usual long complicated referral schemes and long waiting times. Will use again!

Best therapist directory I’ve used so far. I could actually find someone who matched what I was looking for in terms of price, approach, language, and location, and I booked my first appointment the same week. I’m really happy with the therapist I found and it’s been great being able to see her in person instead of only online. I also started joining some of the free online mental health events through the platform, which I didn’t expect to use much but have actually been really helpful too. Thank you!

I was matched with a therapist through complicated.life and agreed to continue working together after the initial session, paying for two additional sessions. The therapist stated she would provide a structured plan after I had committed my time and money, but this was never delivered.

During the sessions, I became concerned about a lack of sensitivity, emotional containment, and trauma-informed care, despite the platform’s positioning on her. I raised this respectfully and asked whether we could adjust the structure of the sessions to better support my needs. Unfortunately, I received no response.

Following this, the therapist disengaged without any form of closure or follow-up, which I consider ethically problematic given that I was under her care. In addition, there were instances where she did not recall key details from previous sessions, including important aspects of my diagnosis, which raised further concerns about the quality and continuity of care.

Overall, this experience did not meet the standards I would expect from a professional therapeutic service.

Aus der Sicht eines Psychologen: es ist ein kompletter Scam. Man wird gelockt ein Jahresabo à 200.- abzuschließen. Es gab aber in der ganzen Zeit kaum Profilaufrufe. Auch das Matching Programm hat dem nicht Abhilfe geschaffen. Der Support erstattet auch nichts und zeigt sich nichts gesprächsbereit. Für Psychologen gibt es bessere Alternativen.

It's complicated platform is very easy to use, the support team for therapists is fast, kind and efficient. I (and my clients too) like that it's all in one, you don't need other apps or platforms - making international payments easy too.

I have option to reach out for help and I am unable to complete my profile.I am unable to reply to messages sent by support team.

I had a couple of therapy sessions with*****, and when I was describing a violent situation in my relationship, where my partner dragged me out of the car, she asked if we had a video of it.
What kind of question is that? As a victim, do I have to prove what happened to me in such an intense moment? Otherwise, is my experience not valid?

It’s complicated is a wonderful community to be a part of. It’s not just another therapy platform, there are so many ways to connect with other therapists from diverse modalities. The it’s complicated team make you feel valued and supported. I couldn’t be happier with my experience and I’m very grateful to be part of this community.

I’ve been going through some big life changes and didn’t really know what kind of support I needed. Its Complicated made a process that is usually overwhelming really easy and thoughtful. The matching felt genuinely personal, and helped me find someone who is deeply aligned with where I am and where I want to be. Couldn’t recommend them more!!

It helped my an awful lot to find the right therapist for me. I can highly recommend the platform.

I have been doing couple therapy through the It's Complicated platform for more than a year. It is also my first time doing psychotherapy.

For me, it has been a memorable journey to look into my relationship with a professional therapist. I've learned a lot about myself, my partner, and how we relate to each other.

What I really like about It's Complicated is that finding a therapist wasn't as hard as I thought it would be. I particularly find the detailed filter system helpful.

As someone who just moved to a new country, these filters have allowed me to narrow down therapists, which makes a huge difference. I also think that the intro call is a good idea, so that I have a chance to talk to the therapist to see if it's a good fit.

Overall, I'm really happy with my experience. This decision has definitely taken my relationship with myself and others to a deeper and better level.

It’s great that there are platforms offering such a wide range of specialists. I needed a very specific expert, and it’s hard to find that online. I was able to resolve my issue in just a few sessions. I think I’ll come back for follow-up sessions in about six months to validate my decisions and reinforce the results.

Was matched to a really great therapist with help from their team! Highly recommend this platform. Easy to use and lots of choice

After long thought, I decided to seek console for better wellbeing. I really appreciate the friendly help matching me to my therapist. After a few sessions, I find myself thinking clearer and become more confident in tackling my personal challenges and growth. Thank you!

I've now had 10 sessions with my therapist, and she is amazing. I've worked with several therapists over the last few years, but this is the first time I feel like somebody actually understands me. I didn't really know where to start when I was trying to get into therapy again, but It's Complicated and their matching service made it very easy to find a therapist. I booked my first call within two days, and I have never had any issues with the platform.

I’ve found the best therapist I’ve ever had (in 7 years) here! There’s an amazing database of genuine and skilled professionals here and pricing is adaptable. The platform also makes it very easy to make appointments and to have online sessions.
I’m super grateful !

I studied psychology in Berlin and first heard about this Berlin-based company from many of my classmates. I started my practice on It’s Complicated, and over time the platform brought me more clients than I could actually take on.

It’s Complicated is a directory where you can list your practice for a fee, and you operate independently as a practitioner—similar to freelancing on any other platform. Better help for example has a much more structured program, but they take ALOT of money. I was able to use the feedback and resources provided by the website to improve and refine my profile.

I have heard some people say they didn’t get clients through the platform, but from what I’ve seen, this often has a lot to do with how their profile and services are presented. For example, I once heard someone complain about not getting clients, and when I looked at their profile, I noticed their prices were significantly higher than average given their level of experience and the fact that they offered only online therapy. Even so, over time, I heard that they eventually got enough clients, it just took time.

In my experience, and from what I hear from friends, client flow tends to ebb and flow. I’ve never had an issue with this because that’s simply the nature of freelance work. I often hear people attributing normal ups and downs of freelancing to the platform itself. If someone has an uninviting profile or isn’t performing well in sessions, naturally their practice won’t grow—this isn’t the website’s fault.

In summary, It’s Complicated is a great platform with many useful tools, and I’m grateful for their marketing efforts, which have helped me attract clients. I'm super happy with it. Many of my friends on the platform are also doing well. It does take time to build a steady client base, and ultimately, every therapist is responsible for building strong relationships with their clients to maintain long-term work—just like in any private practice.