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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Looking for a therapist was a big, intentional step for me. I wasn’t sure how to find someone I’d truly click with, but the It’s Complicated platform made it so much easier. The matching tool pointe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Apparently this is the best way to actually get a response from them. Why do you keep closing my complaints and marking them as "solved" when I haven't so much as heard a reply from you? Why are you... Toon meer

Beoordeeld met 5 van de 5 sterren

Best therapist directory I’ve used so far. I could actually find someone who matched what I was looking for in terms of price, approach, language, and location, and I booked my first appointment the s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Used It's Complicated for the first time last week and had an amazing experience. Found it super easy to find a therapist that looked right for me, book a time slot quickly and my counsellor was so he... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Psychotherapeut

Geschreven door het bedrijf

Built for therapists, by therapists, It's Complicated is the world's most diverse therapy community. The platform doesn't just help people find the right therapist, but also supports the therapists in their craft of helping others.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

100 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 86% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Perfect for expats who need support

Navigating life as an expat in Amsterdam comes with its challenges, and among the chaos of high prices, this psychotherapy platform has been a savior… A pool of many therapists to choose from, I recommend it!

28 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great platform for international therapists

It’s Complicated is a really helpful platform for international therapists in private practice. Its community feature facilitates support from a diverse group of fellow practitioners and counteracts the sense of alienation when starting a therapy practice in a new country. The office tools further provide secure communication with clients, electronic record keeping, and invoicing; making it easy to start a private practice whether online or in-person. Overall, I’m really grateful for having stumbled upon this platform!

22 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would definitely recommend

They helped me find a therapist, provided resources and support. I love my new therapist! It's also convenient for busy life if you choose online therapy. Overall a great experience and would recommend.

10 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality therapists, bad customer service

First therapist didn't speak English well enough to understand what I do, second one behaved unprofessionally and the platform refused to refund my money.

The platform's tagline is "Built for therapists, by therapists," and they're not kidding. There are no client reviews on the website, and no way to leave feedback on therapists for other prospective clients.

Maybe find a platform that's built for clients instead!

15 december 2023
Review zonder uitnodiging
Logo It's Complicated

Antwoord van It's Complicated

Dear Vera,

Thank you for sharing your experience, and we sincerely apologize for the challenges you've encountered on our platform. We truly understand the importance of a positive therapy experience, and we regret that your journey did not meet your expectations.

Your feedback is invaluable, and we appreciate your candidness in highlighting the issues you faced with the language barrier and unprofessional behavior. We want to assure you that we take such concerns seriously, and we're actively working on enhancing the vetting process for therapists to ensure a better match between therapists and clients.

Regarding the refund request, we deeply regret any frustration this may have caused. While our platform empowers therapists to provide quality care, it's important to note that therapists on our platform operate independently, and we, as a small, bootstrapped company, unfortunately do not have the means to facilitate refunds directly.

However, since you've had such an unfortunate experience, based on which you've provided us with really helpful feedback, the support team will get back to you and issue a refund.

Also, we are actively exploring ways to improve the resolution process and provide better support for clients who may face challenges.
Your point about client reviews is well taken. We are in the process of implementing a system that allows clients to leave feedback on therapists, providing valuable insights for prospective clients. Our commitment is to create a more transparent and supportive environment for everyone involved.

As for our tagline, "Built for therapists, by therapists," we appreciate your perspective. We are currently revisiting our messaging to better reflect our evolving focus on the therapy-seeker side. Our initial mission was indeed centered around creating a platform that empowers therapists, recognizing that satisfied therapists contribute to positive client experiences.
Please feel free to reach out to our support team directly if you have any further concerns or if there's anything specific we can assist you with.

Your feedback is essential in helping us improve, and we genuinely appreciate your contribution to our ongoing efforts.

Wishing you the best on your therapy journey.

Warm regards,

Johanne Schwensen

Co-Founder and therapist, It's Complicated

Beoordeeld met 5 van de 5 sterren

Best way to find all the info you need when searching for a therapist

Probaly the easiest way to find quality therapists that speak English. As an expat and non-german speaker, this is a platform I've been able to easily navigate. I also like that the therapists in the network are diverse- you can find people from all backgrounds and as a woman of color, I really appreciated this.

Also helpful since you can see what insurances are accepted, if they do online/in person, their specialties, costs and what their availability is for taking on new patients.

5 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I found my first therapist on this…

I found my first therapist on this website and have had a great experience. The site is easy to navigate and offers a variety of therapists at different prices, with different styles and who speak several languages (with English and German being most common).

21 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helpful and Convenient Mental Fitness

I've had a great experience with It's Complicated. After trial sessions with a few different therapists I found someone who was kind, experienced, helpful and flexible with my unconventional schedule. There is something special to be able to maintain mental fitness from anywhere, particularly from the comfort of your own home, or when travelling.

For a refreshing perspective for navigating daily life, I can't recommend It's Complicated enough.

10 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is a great platform for…

This is a great platform for psychotherapists that are looking to improve and expand their practice as well as become part of and connect with a large and diverse community of psychologists from all around the globe. Highly recommended.

6 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank You

It's Complicated is, amongst other things, a socially conscious directory for finding therapists. What sets it apart from other services I have used is how diverse the platform allows its therapists to be, and ultimately, that there is such a strong sense of community amongst the therapists. We can probably attribute this to the fact that the platform was made and is maintained by therapists themselves rather than people who have merely set out to gain capital from the suffering of others. Much love and appreciation to everyone at IC!

6 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy search for a therapist 💫

When I was on a very tiring research for a therapist, it was not until I found it’s complicated, that I understood that this process can actually also be an easy one. Would totally recommend it to everyone!

6 juli 2023
Review zonder uitnodiging

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