We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Toon meer
Bedrijf heeft geantwoord
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I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Toon meer
Bedrijf heeft geantwoord
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Toon meer
My family recently lost our mum and we used Co-op Funeral Parlour in Glenrothes. From start to finish the staff were exceptional. We felt that everyone went above and beyond to care for mum and the fa... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
6K reviews
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Outstanding Funeral Care - Kind, Compassionate and caring
We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.
From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.
Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.
On the day of the actual funeral all the staff involved were exemplary.
Thank you from the bottom of our hearts for helping us through such a difficult time.
From
Jane, Tracy and Doreen
1 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for your exceptionally kind words, Jane. I'd like to send my deepest condolences to you and your family for your loss. I'll make sure your feedback is passed on to the branch 💙
^Mike
Very helpful and friendly
4 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
This is nice to hear, thank you for your review Roy
^Mike
Antwoord van Co-op Funeralcare
Thank you!
^Mike
Professional funeral planner
The funeral planner made me feel relaxed from the start, Pauline went through the process and explained exactly what was on the plan, plus a bit more.
31 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Your review is greatly appreciated, Gareth. I'm please to hear you were made to feel relaxed and your plan was well explained
^Mike
overall help & pacient an caring
11 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
I'm glad we could be helpful and patient. Thank you for your review
^Mike
Easy to make minor changes
I was able to add a nominated person and add to my wishes with ease.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Jane. I'm happy we could make the process easy for you
^Mike
Quick and easy to do
Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
We appreciate your kind words, Joanne. I'm pleased to hear you were shown the empathy you deserve and we could provide a knowledgeable service.
^Mike
Antwoord van Co-op Funeralcare
Thanks, Terry! 💙
^Mike
Service provided was professional, helpful and efficient
Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks
28 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
We really appreciate your kind words, Barbara. Thank you. I'm glad we could provide a knowledgeable and polite service 💙
^Mike
It was so lovely
It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for taking the time to leave these kind words, Lynn. It makes me happy to hear you and your family were taken care of 💙
^Mike
Hi Am only 82 not planning on going…
Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi David, thank you for taking the time to leave a review.
I'm pleased to hear you've found reassurance in putting plans in place for the future 💙 ^Take care, Michelle.
Very easy and straightforward to…
Very easy and straightforward to understand. The price was what I had expected.
All good.
27 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for your positive feedback, Clyde. We're glad to hear that our service was easy to understand and met your expectations regarding pricing. ^Aidan
A company that cares
I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for your kind words and for sharing your experience, Emma. We understand that discussing end-of-life plans can be a sensitive and challenging process, and we are glad our team provided the support you needed to make an informed decision. Your feedback is very valuable to us. ^Aidan
very polite and explained everything…
very polite and explained everything plainly not rushed
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for your kind words, Richard. We're pleased to hear that everything was explained to you clearly and patiently. We appreciate you taking the time to share your feedback. ^Aidan
I have used their services before and…
I have used their services before and the team have always been kind ,thoughtful and very helpful.
This time I arranged a plan for myself and as a well regarded company knew my plan would be safe and met my needs. Thank you.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Gordon,
Thank you for taking the time to share your experience.
We're pleased to hear that your previous experiences with our team gave you confidence to arrange a plan for yourself. It's lovely to know that you felt your plan would be safe and meet your needs, and that you have always found our team kind, thoughtful and helpful.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
All matters were dealt with excellent service
All matters were dealt with
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Mark,
Thank you for your positive review and for choosing Co-op Funeralcare.
Take care, ^Elan
Daniel who I spoke to regarding…
Daniel who I spoke to regarding arranging my funeral was clear, concise, helpful and really knew what he was doing. It wasn’t a morbid process, but a very friendly chat and he helped me enormously throughout the process.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Mrs P,
Thank you for taking the time to share your experience.
We're pleased to hear that Daniel provided clear, helpful and knowledgeable support, making what can be a difficult subject feel like a friendly and straightforward conversation.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Joanne from the west Derby department…
Joanne from the west Derby department was very kind and supportive explained everything to myself and my mum made us very relaxed in a situation like this would highly recommend and thank you again x
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Joan,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that Joanne at our West Derby Branch was so kind and supportive, taking the time to explain everything clearly and help you and your mum feel at ease.
Thank you for your recommendation and for choosing Co-op Funeralcare.
Best,
^Elan
Cooperative what a amazing company .
The lovely lady we spoke to was absolutley amazing , she was understanding , easy to talk to and she made myself and partner feel at ease . My partner has a stammer and she made him feel so comfortable that he did not stammer , we were happy with the products that you were seeling and my partner and i got the plans that best suited us , everyone at the funneral home were lovely , i would buy plans there again , thank you to the coop for being professional and curteous to our needs .
7 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Miss Dean,
We're delighted to hear that our colleague made you and your partner feel so comfortable and at ease. It's especially wonderful to know that you felt listened to and supported throughout, and that you were able to choose plans that suited you both.
Thank you for your kind words about the team and for choosing Co-op Funeralcare.
Take care, ^Elan
Had a conversation with Carole at…
Had a conversation with Carole at Poplar Crisp Street office
We booked a time and date and we walked through the options.
Happy with my choice of the Gold standard
Also pleased as a Coop party member(I stood in the Local Elections as Labour Party and Coop candidate) I got a discount on plan
10 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Ken,
Thank you for taking the time to share your experience with us.
We're pleased to hear that Carole took the time to talk you through the options and that you were happy with your choice of the Gold plan. We're also glad you were able to benefit from your Co-op membership discount.
Take care,
^Elan
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