First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile c... Toon meer
Bedrijf heeft geantwoord
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I had excess protect with CoPlus through my car insurer. Whilst my car insurer left alot to be desired (1st central im looking at you with your hidden excess charges) , Coplus delivered some of... Toon meer
Bedrijf heeft geantwoord
Extremely helpful and an easy process to follow. Came the next day after my call and the procedure was quick.
Bedrijf heeft geantwoord
Effective, quick, on time, highly skilled and knowledgeable workers in all aspects, a great deal of passion put in solving the matter. Can't put down any faults. One ring one day, two days to eliminat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Ongevallenverzekeringsmaatschappij
- Callcenter
- Gadgetverzekeringsmaatschappij
- Hulpdienst bij geringe vorderingen
Geschreven door het bedrijf
At Coplus, we’re dedicated to providing outstanding service with a genuinely customer-first approach. We are a leading UK provider of breakdown assistance, motor, legal and property insurance solutions, alongside expert claims handling and 24/7 outsourced support for a wide range of businesses. We also design and deliver white-labelled solutions for many large and well-known organisations across the UK, allowing their customers to benefit from the same high standards of service, care and expertise that sit at the heart of everything we do. Transparency and integrity are fundamental to how we operate. That’s why we only seek organic customer feedback, our Trustpilot page is never edited or filtered, and we don’t remove negative reviews. Instead, we see every piece of feedback as an opportunity to learn, improve, and continue delivering dependable, high-quality service our customers can trust.
Contactgegevens
Verenigd Koninkrijk
- coplus.co.uk
4,6
Uitstekend
401 reviews
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I had va very good experience with this…
I had va very good experience with this company yesterday. They arrived in time, called in advance to let me know arrival time. A friendly and professional young man Mohammad cut my key and the key works perfectly with a much better fob. I am very happy with the service.
6 september 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for sharing your experience! We're delighted to hear that you had a positive experience with us and that Mohammad provided friendly and professional service. It’s great to know that your key was cut perfectly and that you’re happy with the new fob. Your satisfaction is our priority, and we appreciate your feedback! 😊🔑
Attending engineer was really great
Attending engineer was really great, very polite and quick, the call centre were a bit pushy yesterday- I couldn’t take the call first time, but she just kept hitting the redial - 5 times in total!! Why not just wait 20/39 mins and try again?
2 september 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your feedback! I’m pleased to hear that the attending engineer provided great service.
I’ve reviewed our call system records and currently see a log of two calls linked to your number: one outbound call at 10:50 where a voicemail was left, and an incoming call at 12:22. However, I’m concerned by your feedback that there may be a discrepancy in our data.
If you could kindly email our Quality Assurance team at qualityteam@coplus.co.uk with the details of the calls, including the times and numbers, we would be happy to investigate this further.
Thank you for helping us improve our service!
Great service
Locksmith rang me an hour before he arrived, I was provided with a tracking link for his van which was super accurate, he got on with his job whilst I got on with mine and gave me the option to test out the key before he left.
2 september 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for sharing your experience with us! We're thrilled to hear that the locksmith kept you informed and provided a smooth and efficient service. It's great to know that the tracking link was helpful and that you could continue your work while he handled the rest.
Cameron was excellent at organising the…
Cameron was excellent at organising the key replacement with my main dealer and it went really smoothly! 5/5!
9 augustus 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your wonderful review! We're thrilled to hear that Cameron provided excellent service in organising your key replacement with the main dealer. It's great to know everything went smoothly.
A amazing service and great Locksmith…
A amazing service and great Locksmith person, very positive and friendly.
Great, great, great!
7 augustus 2024
Review zonder uitnodiging
Antwoord van Coplus
We're thrilled to hear that you had such a positive experience with our service and our locksmith. Your kind words mean a lot to us, and we'll be sure to pass along your compliments.
Great Auto Locksmith!
Claimed through my insurance for a broken key, from start to finish it was straight forward. Great service provided. Highly recommended.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for sharing your experience! We're delighted to hear that your claim process was straightforward and that you were pleased with the service provided. Your recommendation means a lot to us. If you need any further assistance in the future, we're always here to help.
They dealt quickly and efficiently with…
They dealt quickly and efficiently with my problem.
31 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
We are delighted to hear that our team was able to address your problem quickly and efficiently. Your satisfaction is our top priority, and we appreciate your feedback.
Fantastic service
Fantastic service. Very friendly and efficient. Took no time at all
28 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
We are thrilled to hear that you found our service friendly and efficient. It's great to know that we could assist you promptly. Your kind words are much appreciated.
5 Stars Would Highly Recommend
From the very start the service was brilliant. The adviser was friendly, very helpful and kept me up to date. The claim got handle really quickly with getting a locksmith arranged. The locksmith was also friendly, efficient and kept me up to date at all times. A new key was sorted in no time. Would highly recommend 5 stars.
25 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your wonderful review!
We are delighted to hear that you had a brilliant experience from start to finish. Our team strives to provide friendly, helpful, and efficient service, and it's fantastic to know that we met your expectations. We're especially pleased that both our adviser and locksmith kept you informed and handled your claim quickly.
From the first moment that i spoke to…
From the first moment that i spoke to the staff member regarding my keys issue, to the follow up it felt very easy to deal with. All the staff that I spoke to were polite professional and very helpful. I can strongly recommend Coplus for their services.
Thank you
10 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your review and for your recommendation! We're really pleased we were able to provide you with excellent service and we'll ensure the Key Team are made aware of your lovely comments. Thank you again!
The man coming out to replace my key…
The man coming out to replace my key was positive, friendly and efficient. He had a can do attitude from the start and got me back up and running. I would fully recommend
17 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your lovely review and appreciate your comments about one of the mobile vehicle locksmiths! We'll make sure this is passed on to them, so they can continue to do great work!
i broke 2 key fobs while changing batteries
i managed to break not just one but all two of my key fobs while replacing the batteries on them. and then to make things worse, i manually opened my car, put my car keys down, then pressed the “lock all doors” button on the driver door and shut the car door.
and THEN i looked for my keys and realised they were inside the car.
We’ve Got The Key managed to get an auto locksmith to my location in under an hour, and he picked the manual lock of my car within minutes of arriving, reuniting me with my still broken keys (the electronic key detection no longer worked on them).
i rang Coplus after the weekend and told
them what had happened. they filed 2 claims
for me. one claim covered the 2 damaged key fobs, and the other gave me £100 towards the cost of the auto locksmith who got my car door open - the fee had been £162.
Coplus approved both claims and paid me £100 and We’ve Got The Key got in touch with me a scheduled a date to cut and program 2 new car keys.
Lee from We’ve Got The Key turned up today within the time window they said, and cut 2 new blades and programmed 2 new fobs!
I’m super happy with the service. the keys are perfect, and Lee was very professional and polite and one would expect!
Thank you!
11 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave such a detailed review! We're so pleased to have been able to help you, right when you needed it most. We're glad our technician was helpful and that the job was done to your satisfaction.
Really happy quick and easy process…
Really happy quick and easy process thank you Sean G
9 juli 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your positive review! We're really happy you found the process of claiming so simple and easy. We are really proud of our efforts in making claims the least complicated they can be, so we're really happy to receive feedback like this!
Excellent service from Coplus
Excellent service from Coplus. After trapping my car key in the front door and breaking it Coplus arranged for a locksmith to come out and replace it, from start to finish was a little over 24 hours! Really grateful for everything they’ve done.
28 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your kind words! We're thrilled to hear about your positive experience with Coplus. Accidents happen, and we're glad we could assist you quickly by arranging a locksmith to replace your car key in just over 24 hours. Your satisfaction is our priority, and we appreciate your gratitude.
Lost Keys and was rescued by coplus
Lost Keys and was rescued by coplus - great communication throughout, an accurate estimated arrival time and overall great service.
Received as part of car insurance so have no idea if cost is competitive but service was top notch!
27 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for sharing your positive experience! We're thrilled to hear that our team at Coplus provided great communication, an accurate arrival time, and overall excellent service when you needed it most. We strive to deliver top-notch service, and it's wonderful to know we succeeded.
Absolutely amazing service
Absolutely amazing service
Thank you John
27 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your kind words! We're delighted to hear that you had an absolutely amazing experience with our service.
Great response and communication
Great response and communication. Male who came out to program key was very helpful. Great job thanks
25 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your positive feedback! We're thrilled to hear about the great response and communication you experienced. We're glad our technician was helpful and that the job was done to your satisfaction.
Excellent service
I was fully informed about the difficulties in locating a replacement key …. Renault had them on back order ….. the engineer arrived on time and carried out repair and replacement within 30 minutes Friendly and respectful engineer Would use service again
23 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your positive review! We're glad to hear that you were fully informed about the challenges in sourcing a replacement key and that our engineer was able to arrive on time and complete the repair and replacement efficiently. Your kind words about our friendly and respectful engineer are greatly appreciated.
So much mucking about to try and get a…
So much mucking about to try and get a £100 claim paid. Ridiculous unnecessarily long winded process- claims form super difficult to find and requires a ton of screenshots, no confirmation it’s been received- had to chase via go compare.
After weeks of correspondence back and forth with go compare and coplus trying to get the payment initiated after giving my bank details multiple
times was told I had to confirm them AGAIN needlessly.
Eventually lied to and told it was paid on the 13th. Not true never got it and had to chase it up with both companies only to get a rude fob off response saying my complaint had been deat with correctly already(unresolved) and then went on asking me if i got payment when i literally had emailed multiple times saying i hadn’t - how many times you can ask the same question before spontaneously combusting in frustration?
Nick Spouncer took it upon themselves to decide the response wasn’t inappropriate or rude, as if he feels he somehow speaks for me as a customer?!
Never did get paid and i don’t suspect that i will. Had another excess to reclaim but don’t think i’ll bother since the headache and stress was no worth it the first time. perhaps that’s their aim- to get you to never ever use them again. Cannot believe the level of customer service and the inefficient manner in which they “process” claims. Steer clear.
24 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for reaching out to us again, further to my previous comments on your earlier reviews we reiterate our apologies for the difficulties you've faced throughout this process.
This situation is unprecedented, as previously advised all payments requested on the 13th June failed because a customer had provided us with incorrect bank account details resulting in our claims payment import being rejected by the bank. This underscores why we are meticulous in verifying information, as errors can have significant repercussions.
Regarding the payment issue, we have been informed by our bank that payments which failed on June 13th should have been successfully delivered to the relevant accounts on Monday, June 24th. As you have confirmed you are not in receipt of the payment we have contacted Barclays to track the payment.
Regarding your interaction with Nick Spouncer, we apologise if there was any misunderstanding. His intention was to assure you that your complaint was actively being investigated and not dismissed. We did not mean for any holding correspondence to appear dismissive and we shall review the contents of this correspondence but please be assured a full response to your complaint will be provided in due course in line with our complaints procedure.
Regards
Sharon Straughan
Risk & Compliance Director
Great service locksmith
The locksmith arrived 30 minutes earlier than expected,& warned us that he'd have remove the control panel on the dashboard,and that our model of car was particularly awkward and it may be slightly damaged,but he did a great job & sorted out our key within about 30 minutes!! A well deserved 5 stars!!
21 juni 2024
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your fantastic review! We're delighted to hear that our locksmith exceeded your expectations by arriving early and handling the situation with care and expertise. We understand the concerns you had about the dashboard, and we’re glad the job was done efficiently and without significant issues. Your 5-star rating means a lot to us and will surely be passed on to our team.
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