First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile c... Toon meer
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I had excess protect with CoPlus through my car insurer. Whilst my car insurer left alot to be desired (1st central im looking at you with your hidden excess charges) , Coplus delivered some of... Toon meer
Bedrijf heeft geantwoord
Extremely helpful and an easy process to follow. Came the next day after my call and the procedure was quick.
Bedrijf heeft geantwoord
Effective, quick, on time, highly skilled and knowledgeable workers in all aspects, a great deal of passion put in solving the matter. Can't put down any faults. One ring one day, two days to eliminat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Ongevallenverzekeringsmaatschappij
- Callcenter
- Gadgetverzekeringsmaatschappij
- Hulpdienst bij geringe vorderingen
Geschreven door het bedrijf
At Coplus, we’re dedicated to providing outstanding service with a genuinely customer-first approach. We are a leading UK provider of breakdown assistance, motor, legal and property insurance solutions, alongside expert claims handling and 24/7 outsourced support for a wide range of businesses. We also design and deliver white-labelled solutions for many large and well-known organisations across the UK, allowing their customers to benefit from the same high standards of service, care and expertise that sit at the heart of everything we do. Transparency and integrity are fundamental to how we operate. That’s why we only seek organic customer feedback, our Trustpilot page is never edited or filtered, and we don’t remove negative reviews. Instead, we see every piece of feedback as an opportunity to learn, improve, and continue delivering dependable, high-quality service our customers can trust.
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Verenigd Koninkrijk
- coplus.co.uk
4,6
Uitstekend
401 reviews
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Extremely helpful and an easy process…
Extremely helpful and an easy process to follow. Came the next day after my call and the procedure was quick.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for taking the time to leave this feedback. We're really pleased the process was straightforward and that we could get someone out to you so quickly. Glad to hear it all went smoothly :)
Really helpful and swift service
Really helpful and swift service. They call you when they are on their way and didn't take long at all to retrieve my keys. So friendly and polite. Just what you need in a stressful situation. Thank you Charley.
26 juli 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave this lovely review! We're delighted Charley was able to help quickly and keep you updated along the way — that kind of communication makes all the difference when you're in a stressful spot. We'll be sure to pass your thanks on to Charley.
Speedy, friendly, helpful
My only car key got thrown away on Sunday. The company that my insurer (1st Central, also excellent) works through was not able to offer a replacement for a minimum of 2-3 weeks, thanks to VW.
Coplus dealt with my insurer's preferred locksmith on my behalf once it became clear I needed a quicker service than they could provide. With Coplus' support, I was able to seek local, faster quotes, and get the work agreed and paid for by my insurer by Wednesday, with the job to be carried out tomorrow, Thursday.
A couple of things it would have been useful to know that weren't apparent upfront:
Firstly, Coplus initially asked me to send one quote from my preferred supplier. That quote was over £500 (VW's fault again) which meant that Coplus needed a second quote to authorise the work.
Secondly, a lot of locksmiths communicate via e.g. WhatsApp, the phone etc. You will need quotes in email form for Coplus to assess them.
Everyone I dealt with (all via email) was professional, patient, helpful, and got everything sorted in record time. All-in-all, the best experience I've ever had with an insurance company, and highly recommended.
15 juni 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for taking the time to share your experience and pleased to hear that our team made the process as smooth as possible.
Hope the work that went ahead yesterday went well.
Thanks again for the kind words and for recommending us.
First time lost car key card & house…
First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile car key guy arrived at house, got new key. Also house keys cut elsewhere. All-round a great experience dealing with this company. 100% recommend them. 10/6/26
10 juni 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for taking the time to leave us such a wonderful review! Losing your car key card and house keys at the same time, especially just before a holiday, must have been incredibly stressful, so we're really glad we could turn things around quickly for you.
It's great to hear that our team and our mobile car key technician were able to get everything sorted at your home, and that you felt well looked after throughout. We'll be sure to pass your kind words on to the staff involved.
We hope you had a fantastic holiday. Safe travels! 🙂
Updat: I lost my car key and needed a…
I lost my car key and needed a replacement which they were very helpful with and done quickly. Unfortunately they gave me a key that wasn’t similar to my old one and gave me a flip key which had buttons that I cannot use such as a boot unlock button which my car doesn’t use/ have this feature.
Update: thank you I have two different numbers unsure which is the right one 1. 26/0013330 And 2. SPS0484402/RES
4 juni 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave your review. I'm pleased to hear that the team was able to assist you quickly with your replacement key. However, I was surprised to read your comments regarding the replacement key provided.
We would always expect any replacement key to be suitable for the vehicle, so I would like to investigate this further and understand exactly what happened.
Could you please share your claim reference number, once I have this, I will personally review the claim and discuss the matter with our supplier if necessary and come back to you.
I look forward to hearing from you and getting this looked into for you.
UPDATE - 8/6/26
Thank you for coming back to us with your claim references and for giving us the opportunity to investigate this further.
Having reviewed the claim with our supplier, we identified that the replacement key initially provided was not the most appropriate option for your vehicle. We have since worked with our supplier to ensure that a suitable replacement key is provided.
I’m pleased that we were able to resolve this matter, although I’m sorry for the inconvenience and frustration caused by the original replacement. We appreciate you bringing this to our attention, as it has allowed us to address the issue and reinforce our expectations with our suppliers.
Regards
Sharon Straughan
Risk & Compliance Director
Outstanding Service
I had excess protect with CoPlus through my car insurer. Whilst my car insurer left alot to be desired (1st central im looking at you with your hidden excess charges) , Coplus delivered some of the most outstanding customer service i have received in years.
My call was answered quickly by an English person (or someone exceptionally fluent!) who talked me through everything. They sent the follow up emails straight away, i sent what was required and the money was in my account 3 days later.
In a world where we are ruled by foreign call centres who dont understand what you want, and you will be put on hold for hours, and companies who just want to weasel out of what they owe you - this was an extremely refreshing experience.
I cannot recommend highly enough.
1 juni 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave such a positive review.
We're delighted to hear that your claim was handled smoothly and that our team was able to provide the level of service you expected during what can often be a stressful time. We work hard to make the claims process as straightforward as possible, with clear communication, prompt responses and timely payments, so it's fantastic to hear that this was reflected in your experience.
I'll be sure to share your kind comments with the team involved, who will be pleased to know their efforts made a difference.
Aaron best Persone and excellent…
Aaron best Persone and excellent costumer
Sound very genuine
13 april 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your kind words – it’s great to hear you had such a positive experience with Aaron.
We’re really pleased he came across as genuine and provided excellent customer service, as that’s exactly what we aim for. We’ve reached out to you for a little more detail so we can make sure Aaron receives the specific recognition he deserves.
Thanks again for taking the time to share your feedback – it really means a lot.
Great experience.
This is the second time that I have used coplus for lost car keys through my insurance company. I can honestly say they have been brilliant.
My keys were lost on Sunday and by Wednesday I had new.
Very quick process from calling insurance and have Coplus call me to arrange a day for a locksmith to call to my property.
Sean the locksmith arrived early morning and within 45 mins the key was ready.
He was pleasant and courteous.
Cannot fault.
Thank you
25 maart 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your kind review and for choosing Coplus again – it really means a lot to us.
We’re delighted to hear everything went smoothly, from your initial call through to getting you back on the road so quickly. Losing your keys is never ideal, so it’s great to know the process felt straightforward and efficient for you.
I’ll be sure to pass your lovely feedback on to Sean as well – he’ll be really pleased to hear he made such a positive impression.
Thanks again for taking the time to share your experience, we really appreciate it.
Great and efficient service
I am very pleased with a service from coplus. The technician came to my house and in 20 minute we're able to replace my car key fob bringing a new key and having the fob programmed. Super efficientand friendly technicien absolutely great service
19 maart 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your lovely feedback!
We’re really pleased to hear you were happy with the service and that everything was sorted so quickly for you. It’s great to know the technician got you back on the road in no time and made the experience a positive one.
We’ll be sure to pass your kind comments on to them, they’ll really appreciate it.
Thanks again for taking the time to share your experience!
Claimed for a lost key on a Monday and…
Claimed for a lost key on a Monday and had new key by Thursday.
Shame I was only covered for one key when I lost two but hey ho just happy I can drive my car again. The locksmith was a nice bloke came first thing in the morning and rang me when he was on his way.
Happy customer thank you
12 maart 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your review. We’re really pleased to hear that the locksmith arrived promptly, kept you updated on the way, and was able to get you back on the road quickly.
Thank you again for taking the time to share your experience, and we’re very glad we could help.
excellent service
on time phoned to confirm arrival. friendly .efficient . quick. new key works well.
6 maart 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave your review. We're really pleased to hear that the engineer kept you updated with a call ahead of arrival and that everything was handled in a friendly, efficient and quick manner.
It's great to know your new key is working well and that the whole process went smoothly for you.
Very professional and very prompt
Very professional and very prompt
3 maart 2026
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to leave a review.
We’re really pleased to hear you found the service professional and prompt, that’s exactly the standard we aim to deliver on every interaction.
Your feedback is genuinely appreciated and will be shared with the team.
So phoned up this morning as i am at my…
So phoned up this morning as i am at my girlfriends and lost car key they tild me i now have to wait for someone to call me as they need to check with 1st central im covered i said would it be today she replied i dont know nit vwry good service considering i lost keys they could just call 1st central instant and confirm shows on google account as benjamin thomaw but my name is christopher i use my sons email
20 december 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating this experience felt, especially in a stressful situation like losing your car keys.
Lost key cases do need to be handled carefully, as security is a key priority for us. When you contacted us just before midday on 20 December, we needed to confirm cover with the insurer before proceeding, as your policy had only been taken out on 15 December and the information had not yet fully transferred to our systems.
Once cover was confirmed, an appointment was arranged for the 22nd by 3pm that same afternoon. We appreciate that the initial uncertainty caused frustration, and we’re sorry that we weren’t able to give immediate confirmation during the first call.
This key cover is honestly pointless
This key cover is honestly pointless. The policy wording is vague on purpose, and they rely on hidden conditions to avoid paying out. Even with the original keys that came with the ca, they still find excuses not to cover anything. In the end, the cover is a complete waste of money justa money grab.
28 november 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you for providing the additional information allowing me to review your case.
We’ve looked into your claim, and I can confirm it was declined because the issue reported wasn’t caused by accidental damage. You advised that the key hadn’t been dropped, crushed, exposed to water, or physically damaged in any way. You also advised that both the main and spare key were affected, this strongly suggests a fault with the vehicle’s immobiliser or locking system rather than a problem with the keys themselves.
Our Key Cover is designed to protect against accidental damage, theft or loss of insured keys. Unfortunately, mechanical or electronic faults with the vehicle aren’t something the policy can cover, and we want to be transparent about that.
That said, we genuinely want to help where we can. If you’d like us to review anything further or talk through the decision in more detail, please contact our Quality Assurance team and we’ll be happy to go through it with you. qualityteam@coplus.co.uk
I want to express my sincere gratitude…
I want to express my sincere gratitude to the company that handled the issue with my key through the insurance. Everything went absolutely perfectly! From the very first contact to the final result, the service was professional, fast, and extremely convenient for me.
The team paid great attention to detail, explained every step clearly, and truly cared about making the whole process smooth. I am very satisfied with the quality of their service and their overall approach.
I would definitely recommend this company to anyone who values professionalism and a stress-free experience. Thank you so much! 🙌
13 november 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for taking the time to share this lovely feedback 🙌
We’re really pleased to hear everything went smoothly for you from first contact right through to resolving the issue with your key. The team will be delighted to know their clear explanations and attention to detail made things feel straightforward and stress-free.
We truly appreciate your recommendation and the trust you placed in us – it means a lot.
If you ever need us again in the future, we’re here to help. 🌟
Great service from start to finish from…
Great service from start to finish from the people on the phone to the guy who came
Thank you
12 november 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your lovely feedback. We're really glad everything went smoothly for you from the first call through to the engineer visit. I’ll make sure the team see your kind words. Thanks again for taking the time to share your experience.
Can't ask for anymore
Really good company,got a key done for my car through insurance, transaction was so easy ,from the office people to Ashley who came to my work to sort my key out,great service thank you
6 november 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear everything went smoothly for you, from the first call through to Ashley getting your key sorted at work. We’ll make sure your feedback is passed on to the team — it’ll mean a lot to them.
This key cover is a complete scam
This key cover is a complete scam. The odds of a successful claim are close to zero. The policy wording is vague by design, and they rely on hidden conditions to wriggle out of paying. Keys bought after you purchase the car? Not covered. No invoice for programming? Claim denied — even if you used your own coding machine or had a friend help. In reality, nobody in those cases would ever have an invoice. The result: genuine claims get dismissed, leaving the cover totally useless. It’s nothing more than a money grab.
Update : it wasn't resolved to my satisfaction at all.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you for sharing your feedback. We’re sorry that your experience didn’t go as smoothly as hoped initially, and we really appreciate you working with our team to review your claim in detail.
Following further discussions and the additional information you provided, our quality assurance team was able to complete their review and bring your claim to a positive resolution. We’re pleased this has now been settled to your satisfaction.
Thank you again for your patience and cooperation throughout the process — it’s always our goal to reach a fair and transparent outcome for every customer.
Update: We’re disappointed to hear that you remain dissatisfied with the outcome. Our team spent time reviewing your case in detail and walking you through the steps required to ensure your claim could be considered under the terms of the policy.
While we always aim to find a fair solution for every customer, we also have to uphold the basic safeguarding requirements that are in place to protect all policyholders. In this instance, we’ve done everything possible within those boundaries to assist you and reach a fair conclusion.
We appreciate the time you’ve taken to engage with us throughout the process and are genuinely sorry that you still feel disappointed with the final outcome.
Out of Hours Aaron is a 10/10 employee
Aaron on the out of hours line is a top tier employee.
Called him after a crash, and he was friendly, professional and a delight to deal with.
Was able to get all the details sorted and have a laugh with him whilst doing so.
100% should be given all the bonuses, pay rises and promotions he is eligible for as he is a boon to the company.
1 september 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you so much for your incredible review!
We’re thrilled to hear about your positive experience with Aaron on our Out of Hours line. It’s fantastic to know he was able to support you professionally and make a stressful situation a bit lighter with his friendly approach. Aaron truly is a valued member of our team and we will pass on your feedback :)
Very professional
Very professional. Quick turn around and excellent communication.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Coplus
Thank you for your kind feedback. We’re really pleased to hear you found our service professional and communication clear. It’s great to know we could provide a quick turnaround for you.
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