I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Countingup
We're thrilled to hear you had such a great experience Gloria, thanks for letting us know 😊
We've passed your kind words onto the agent who helped you, it'll make their day. We're so glad we've been able to help and we're here if you need anything in the future.
❤️ Team Countingup
Extremely disappointed so far
Update
It was finally received at nearly 8pm. Meant I couldn't collect items until this morning so had to fork out nearly £100 for accommodation. Have increased to 3 stars as that isnt a good start to business banking.
Extremely disappointed so far. Started my own company. Today I received my business loan from iwoka. I new I was getting my loan. Anyway, I used it to purchase stock from a very lovely person up country as I have purchased from her previously. I drove 200 miles or there abouts to get to her today and I sent her the money. Counting up failed to send this money onto the lady I had paid. Infact for absolutely NO REASON they clearly withheld the funds. I am now 200 miles away from home without the ability to pay for the items myself THATS WHAT I GOT THE LOAN FOR!!!! 200 miles from home so because of them withholding MY MONEY a loan they can clearly see is a loan they have left me stranded. With either having to complete another 400 mile round trip or take thre risk and pay for accommodation for the night but then the risk is that they will mess me about tomorrow too. This is absolutely disgraceful. I could understand if the money had come from a person and I was sending it to another as then it could look like money laundering nut as they can CLEARLY SEE ITS A LOAN FROM IWOKA this is simply unacceptable if they resolve it will change my star but it is looking probable that they won't be doing a damn thing today as they are now CLOSED!!!!
9 september 2025
Review zonder uitnodiging
Antwoord van Countingup
Thank you for updating your review 🙏
We really appreciate you taking the time to share your experience with us.
As a regulated financial institution, the safety of our customers and their funds is our top priority. This does sometimes mean that certain payments may take longer than expected and we completely understand how frustrating that can be. We're sorry for the inconvenience caused in this case.
While payment processing times is outside of our direct control, your feedback has helped us to identify where we can improve. We've taken your comments seriously and are committed to making the overall experience better going forward.
❤️ Team Countingup
Having an account with counting up can…
Having an account with counting up can get expensive if you are doing lots of transfers and withdrawals. And there is no phone number for you to call and speak to a real person.
Other than that though, I have no complaints. I have had my account for a few years now
11 april 2025
Antwoord van Countingup
Thank you for leaving your feedback about Countingup Dean ☺️
We'll make sure that we pass your feedback over to our team regarding the charges as we're always looking for ways that we can get better.
Our team do always strive to do our best with offering support digitally, but we appreciate that this doesn't work for everyone at all times and we'll consider this for the future 💬
❤️ Team Countingup
The service was outstanding
9 september 2025
Antwoord van Countingup
Wow 🤩
We're thrilled to hear that you've received outstanding service from us! We always love to hear about our customers positive experiences.
❤️ Team Countingup
I use the bank for more the 2 years
I use the bank for more the 2 years, very easy and never disappointed
13 mei 2025
Antwoord van Countingup
We're so pleased that you've found our app easy for the last 2 years you've been with us Georgy ☺️
We always pride ourselves on a straightforward app which can make it easier for business owners like yourself! 👍
❤️ Team Countingup
Antwoord van Countingup
We're sorry to hear you feel your problem still isn't resolved Stella 😞
I can see that our team have requested that you contact us from the email address registered to your account - this is part of our security process introduced to keep your account safe 🔐
You can email us at "support@countingup.com" if you're still experiencing any issues.
❤️ Team Countingup
Leah is very fantastic Excellent staff…
Leah is very fantastic Excellent staff humble and easy to communicate with it she deservers a promote one of kind
3 september 2025
Antwoord van Countingup
Marian, thanks so much for leaving such personalised feedback - I'm sure Leah will be thrilled to hear this ☺️
We'll make sure we pass the feedback on to her, as I'm sure it'll make her day!
❤️ Team Countingup
Straightforward business banking
Straightforward business banking, just doesn't have scope for much, no overdraft facility, no opportunity to save in different pots...but does however let you save tax separately. Not part kf the transfer service so can't just switch accounts have to do it all manually. I'm in the middle of doing this as I need an account that's a bit more flexible.
1 september 2025
Antwoord van Countingup
Thank you so much for leaving such detailed feedback for us.
We've shared these details with our internal teams so that they can be considered as we develop in the future 😀
We're sorry to hear you're moving accounts, but we understand the facilities you need for your business at this time. Wishing you and your business all the best for the future 🚀
❤️ Team Countingup
Bad customer service
Bad customer service, no call support, terrible response time and after I provided all details they still hold my company money for no reason ! And even for 1 month !
1 september 2025
Antwoord van Countingup
We're sorry for any frustration caused by our refund timescale Rohan. We understand this wouldn't have been ideal 😞
I can see that we did process your refund within the 30-day timeframe that is provided, and, when possible, the team expedited your refund straight away.
We do value your feedback as we strive to improve, and we hope to get the refund process more efficient in the future 🙏
❤️ Team Countingup
I’ve used Countingup for 3 years and it…
I’ve used Countingup for 3 years and it has always been great. The couple of times I ran into issues, their customer support took care of it immediately. Highly recommended.
3 september 2025
Antwoord van Countingup
We're so pleased that you've had such a wonderful experience using Countingup Eirik ☺️
Our support team always strives to help customers in the best and most efficient way that they can. They will be thrilled to see this feedback 🥰
Here's to another 3 years of using Countingup!
❤️ Team Countingup
Antwoord van Countingup
I'm really sorry to read this Daron 😞
I can see that this has been flagged to the team internally; it appears to have been an automated e-mail that was sent out 📧
Rest assured, our team are looking into this to see what happened and make any necessary fixes.
❤️ Team Countingup
Antwoord van Countingup
This was a lovely thing to read Shwan ☺️
We're pleased that everything has been meeting your expectations! If there is ever something that you can suggest to make us even better, please let us know. We'd love to hear your thoughts 💭
❤️ Team Countingup
Antwoord van Countingup
We're sorry to hear you're disappointed with your experience Sunil 😔
We can see that the team has done all they can to keep you informed throughout the process 💬 but we accept that you may feel let down by this.
We will take on board your feedback to grow and get better.
❤️ Team Countingup
Breach of Their own Terms – Avoid
Countingup closed our account without reason, despite the fact that we had not breached any terms or conditions. Shortly after, they failed to return our funds within the 30-day period promised in their own terms and conditions. Instead, we were given vague excuses about an “investigation,” even though the full 30 days was sufficient for them to process the refund.
This delay has caused serious disruption and financial impact to our business. While Countingup has a clear policy to immediately close accounts if a customer breaches terms, they themselves have breached their own commitments by not transferring our money as promised.
Their repeated generic responses and claims of “internal problems” are unhelpful and do not address the breach. It appears they have no real system in place to resolve refunds promptly, leaving customers without access to their own funds.
We have provided proof and documentation to support our claim and have given Countingup a few days to resolve this matter. If the refund is not processed promptly, we will escalate the issue to the Financial Conduct Authority (FCA), the Financial Ombudsman Service, and pursue legal action, including compensation for business losses caused by their failure.
This experience has been extremely disappointing. Countingup is unreliable, unprofessional, and cannot be trusted to honor its own terms.
* The response below from Countingup, the team only email me saying no further information can be provided, and its over 30 days and still have not provided me my refund, now they are going to send the funds back to the sender which will direct send me the funds* the waste of time!!!
25 augustus 2025
Review zonder uitnodiging
Antwoord van Countingup
I’m sorry to hear about your experience Mohammed. I can see that the team has consistently aimed to keep you up-to-date with the information available to them.
Rest assured, we're doing all we can to resolve matters as swiftly as possible for you.
We appreciate your patience and understanding during this period and will continue to liaise with you directly to resolve matters
❤️ Team Countingup
Antwoord van Countingup
Wow Darren, thanks for the 5 ⭐️ review!
We pride ourselves on giving the best possible service to our customers, and it appears in your case that this has shone through ☺️
It's great to hear your feedback
❤️ Team Countingup
Business account opened in 5 minutes
Very helpful, easy and quickly to open an business account.
14 augustus 2025
Antwoord van Countingup
Darius thanks for leaving a glowing review about your account opening experience 🤩
We love hearing about how our customers have found things simple and they've enjoyed our service as that is everything we aim to provide!
❤️ Team Countingup
Antwoord van Countingup
We love to read such a lovely review from one of our customers that we've been able to help 🥰
If you ever need support, please reach out to the team, and they will be happy to assist you.
❤️ Team Countingup
Antwoord van Countingup
What a lovely read Farah ☺️
We're very happy that you're so happy with Countingup!
❤️ Team Countingup
Antwoord van Countingup
Thanks for the 5 ⭐️ Muhammad!
We're always thrilled to read that our customers are happy with their service!
❤️ Team Countingup
Antwoord van Countingup
Thanks for taking the time to leave a review 👍
We'd love to hear what features you'd be interested in seeing in the future📲. A member of our team will be in touch to see what we can do differently!
❤️ Team Countingup
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