I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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poor service quality
blocking funds for no reason ( transfers between accounts with the same name accounts ), not once, multiple times. My business is having delays with payments, and is also losing quick deal opportunities.
Consider me go !!!
10 oktober 2025
Review zonder uitnodiging
Antwoord van Countingup
We're really sorry to hear about your experience Jarek 😞.
We understand how frustrating it may be when you experience delays in payment processing. I can see that the team have been in touch with you regarding the payment and can see this has been resolved. It's important to note that all financial institutions have these measures in place.
❤️ Team Countingup
Amazing tool to help self employed 🤩
I love Counting Up. Having had to start working as self employed I needed something that would make the process of managing my finances and invoicing easier. Having the business account with Counting Up has made life easy! The app does all this. I keep the card very separate and use it only for fuel and work related expenses.
The invoicing capability facilitates my billing and it looks so professional- I’m overjoyed with it. I created a company logo - that was fun and so after a lifetime of being employed I’m responsible for myself!!!🤩
The app is really easy to use and when an invoice is settled it tucks away some money for tax💖
I am in the habit of adding my work to a draft invoice each time I work and it tots it all up.
And a rare chat bot that seems to work 😃I’ve had the account since July and love it ❤️
A brilliant tool. Thanks so much.
10 oktober 2025
Antwoord van Countingup
Thanks for the glowing review Nicole 😀
We're absolutely thrilled to hear how much the Countingup app has helped your journey into self-employment - it sounds like you're smashing it 💪 and we're delighted to be part of your success story! 🤩
It's great to hear that everything from professional invoicing to a working chatbot is helping you to feel confident and in control. We also love to hear that you're making the business truly yours with the logo creation! 🎨
We’re cheering you on every step of the way on your new venture 🤩
❤️ Team Countingup
Great*****
10 oktober 2025
Antwoord van Countingup
Thanks for the 5 ⭐️ review! What a lovely thing to receive on a Friday!
❤️ Team Countingup
Accountant integration was very nice
8 oktober 2025
Antwoord van Countingup
We're glad to hear that the accountant integration was smooth for you Deekshith ☺️. We always aim to make actions as easy as we can for our customers.
❤️ Team Countingup
Absolutely garbage the advertised…
Absolutely garbage the advertised wording clearly said no credit check but I was refused a business account by countingup complete waste of time
Fun fact I went to a high street bank who done credit checks and gave me an account for my new business thanks for nothing countingup
7 oktober 2025
Antwoord van Countingup
Thanks for taking the time to leave a review Mohammed.
We'd like to offer some clarification: we do not carry out credit checks on any of our customers.
We've also been unable to find any record of your business account being refused. We'd really like to understand more about what's happened. A member of our team will be in touch shortly to look into this further and do what we can to put this right.
❤️ Team Countingup
Mulțumesc pentru promptitudine vând…
Mulțumesc pentru promptitudine vând aveam mare nevoie.Sunt convins că aici este o familie,o unitate. Mulțumesc că am fost acceptat în sânul acestei familii
1 oktober 2025
Antwoord van Countingup
We're delighted to hear that your query was dealt with promptly - we always love to hear this feedback ☺️
❤️ Team Countingup
Very reliable and accessibility it easy. Provide information on online chat without delay or waiting for consultation.
Great online support whenever needed.
3 oktober 2025
Antwoord van Countingup
Wow 🤩
Thank you for such a lovely review Yusupha! 🥰
We're thrilled to hear your great experiences with our app and our support team. We always strive to give the best possible service, and it sounds as if that has shone through! We're always on hand to help if you need anything in the future.
❤️ Team Countingup
Fabulous
Fabulous , efficient , connects to your accountant to make things much easier, constantly evolving with additional features to save on tax and save on administrative time .
2 oktober 2025
Antwoord van Countingup
Thanks Monique! Fabulous, efficient and accountant-friendly? We’ll take that! 😎
We love hearing that Countingup is saving you time (and tax headaches). We're on a mission to make running your business less admin and more fun, so let us know if there are any features you'd like to see or if there’s ever anything you think we can do better.
Thanks for shouting us out.
❤️ Team Countingup
Antwoord van Countingup
5 stars back at you Gabriel ⭐⭐⭐⭐⭐ Thanks so much for recommending us, we’re glad Countingup’s making life easier for your business!
❤️ Team Countingup
looks very expensive
looks very expensive, tried to sign up as a not for profit company, at the end of the application its says no internet connection, this company is a total waist of time.
28 september 2025
Review zonder uitnodiging
Antwoord van Countingup
We're sorry to hear about your experience Andrew, but we appreciate you taking the time to leave your feedback 🙏
We understand that pricing is important, and we believe we offer competitive pricing for the features and support available within the app 📲
To clarify, at the moment Countingup can only support applications from Limited Companies or sole traders. We understand that this might be disappointing.
As for the "no internet connection" message, this will indicate that there is an issue with your device's connectivity, rather than something on our side. That said, we'd love the chance to look into this further. We've requested some further information through Trustpilot so we can help to try and resolve things 🔍
❤️ Team Countingup
Not signed up to CRM code
UPDATE. thanks for your response, however you haven’t emailed me (I have checked junk). Yes, I am aware of new APP scheme, however I was scammed in August 2024, so the APP legislation does not apply. The CRM legislation would apply, but you are not a member, so you won’t refund me, despite other banks issuing refunds to people who were scammed by the same company at the same time as me. I raised a complaint shortly after, but your advisors have just been saying that they will be taking it up with the receiving bank, you have been saying this for 12 months! My case is going to go to the FOS who are upholding customers complaints and enforcing the banks to pay 8% interest on top.
Not signed up to CRM code, so no protection. I recently got scammed and others have been refunded by their banks, but Counting Up won’t issue a refund because they aren’t bound by CRM rules. Very expensive fees too, so not sure why I’m not protected like I would be if I’d chose another bank. Will be looking to close account once this issue comes to a close.
18 september 2025
Antwoord van Countingup
Hi Jennifer, thanks for sharing your concerns. We understand how stressful situations like this can be and we're sorry to hear about your experience.
You’re right to ask about protections. The Contingent Reimbursement Model (CRM) Code was a voluntary scheme, but it was retired on 7 October 2024. Since then, the UK has moved to a mandatory reimbursement regime for APP (Authorised Push Payment) fraud. Under the new rules, payment service providers are generally required to reimburse victims of fraud, where the scam falls in scope. Each case is different, so your specific circumstances (timing, evidence, whether any rules or exceptions apply) will be assessed by our investigations team. There are more FAQs relating to the APP reimbursement scheme here - https://support.countingup.com/hc/en-us/articles/22038684247197-Reimbursement-claims-for-APP-scams-FAQs
I'm also sorry to hear you're finding the fees expensive. We are a little bias, but we think Countingup offers strong value for money. Our account includes built-in features many businesses pay separately for, things like integrated accounting, expense categorisation, invoice and receipt tools, tax pots, reporting, and more. When the time is right, you can explore all of the features you have access to here: countingup.com.
We really want to help bring this to a resolution. Please look out for any messages in your inbox (and spam folder), and respond to us so we can continue the conversation directly and work toward a fair outcome.
❤️ Team Countingup
Antwoord van Countingup
Hello 😁 Thanks so much for the lovely review! Our team will be chuffed to hear you found them helpful and professional. That’s exactly what we’re here for and it means a lot when it’s noticed 😊
❤️ Team Countingup
You don't have customer support
You don't have customer support. No one to respond to customer. Very poor customer support culture.
18 september 2025
Antwoord van Countingup
Hi Anthony, we’re really sorry to hear this! We have a UK based support team who are available 9-5pm, Monday to Friday. I can see when you messaged us they got back to you within 10 minutes, did you maybe miss our reply?
Our customers are at the heart of everything we do and we've heard the calls for 7 day support...we're working on it.
In the meantime, it would be great if you can respond to our messages so we can resolve any issues you are facing.
❤️ Team Countingup
The help was spot on managed to get…
The help was spot on managed to get everything done John was very helpful thanks what again
15 september 2025
Antwoord van Countingup
We're thrilled that this is the case Sean 😊️. Please do get in touch with our support team if you ever need any help in the future!
❤️ Team Countingup
Easy and definitely recommend 😊5 🌟 bank
15 september 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We're so glad to hear that you feel this way.
❤️ Team Countingup
Best services instant transfers love…
Best services instant transfers love using this for my e-commerce business highly recommended
14 september 2025
Review zonder uitnodiging
Antwoord van Countingup
We're so happy to hear that you feel this way! Thank you for the review; it really does mean a lot.
❤️ Team Countingup
It is a good but too expensive for what…
It is a good but too expensive for what it offers
22 april 2025
Antwoord van Countingup
Thank you for the review, we really appreciate this 😀️.
Sorry to hear that you feel this way regarding our pricing. Our team have reached out to you to get some more feedback on this 😊️.
❤️ Team Countingup
Antwoord van Countingup
Thank you so much for the feedback, we really appreciate it ☺️.
Please feel free to reach out to our support team if you ever need help with anything!
❤️ Team Countingup
Nobody reply’s no phone number no…
Nobody reply’s no phone number no communication bad
12 september 2025
Review zonder uitnodiging
Antwoord van Countingup
We're really sorry to hear your thoughts on our communication Paul 😞
Our team operates between 9am and 5pm, as soon as we were made aware of your issue this morning, we've taken swift action to resolve this for you. If you do need any further support, please let us know through our secure messaging. 💬
We always aim to respond to our customers as quickly as possible during our working hours.
❤️ Team Countingup
A notification of unpaid direct debit…
A notification of unpaid direct debit must be informed to customers or shown at transactions to enable us to correct the situation .
5 september 2025
Antwoord van Countingup
Thank you so much for your feedback around notifications for unpaid direct debits Felma. We appreciate you taking the time to share a valuable suggestion 🙂
We're always seeking ways that we can improve with communicating important updates, including alerts for missed or unpaid direct debits. While it's not available yet, it's something our teams are looking into for the future 👀
❤️ Team Countingup
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