I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Easy to use.
3 november 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks for the 5 ⭐️ Vaughan
We're always delighted to hear that someone who has found our product has been easy to use!
❤️ Team Countingup
Poor customer service
Poor customer service. Only available on the app between 9-5, limited amount of money accepted. Revolut is better
You’ve replied saying you’ve reached out, which you haven’t. I have complained on numerous occasions about the customer services and the fact it is easy to get scammed and counting up do nothing. There are far better banking apps and if counting up wants to keep up, it needs to up its game massively.
3 november 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks for taking the time to leave your feedback Sarah - we're sorry to hear about the experience you've had with us here 🙁
We've reached out to get some further insight into the customer service that you've received. It would be great for us to understand where things have gone wrong.
Our accounts do have limits, which I can see you provided us feedback on before and this feedback was recorded and shared internally, this will be something that will be considered in the future.
❤️ Team Countingup
Antwoord van Countingup
Thank you for the 5 ⭐️ review Malhotra ☺️
We're delighted that you're happy with our service!
❤️ Team Countingup
A very good alternative to main stream…
A very good alternative to main stream UK banks with excellent software and reporting.
9 oktober 2025
Antwoord van Countingup
We're so pleased to hear you're happy with our services Andrew ☺️
We always try to provide features that our customers will find useful for their business!
❤️ Team Countingup
When this online bank started I was one…
When this online bank started I was one of first customers and it was great. Whilst it is still good, they have regular "outages" where "partners" are carrying out maintenance which is rather inconvenient. Contact is through their app (no phone line)and sometimes get the feeling that they care more about others rather than me as a customer. Won't be leaving them as of currently but if another service comes up thats better I would consider moving, even after all these years.
11 februari 2025
Antwoord van Countingup
Thanks for taking the time to leave a review Philip - we're thrilled to hear you've been with us since the beginning ☺️
We do understand that the outages that are experienced can be frustrating for our customers 😔. Whilst our providers do all they can to keep these to a minimum, sometimes these are necessary and can't be avoided.
Rest assured, it's definitely not the case that we care more about others than you. We care about all of our customers and want them to have the best experience. When you come through to our Support team, we work through our tickets to try and maintain fairness across the customer base, and we apologise if you have been left feeling this way.
❤️ Team Countingup
Straight forward and helpful.
The setting up of the account was straight forward. The help I got setting it up online from Countingup, answered all my questions.
9 oktober 2025
Antwoord van Countingup
Thank you for leaving such a pleasant review John ☺️
We're pleased that you found the experience of opening an account simple and that our team was on hand to assist with any questions that you had! If you do need anything in the future, don't hesitate to let us know 💬
❤️ Team Countingup
Good and easy app
19 oktober 2025
Antwoord van Countingup
We're pleased to hear you find our app easy Gabriel 😊
Thanks for taking the time to share your thoughts with us!
❤️ Team Countingup
Slightly disappointed in the…v++232
Slightly disappointed in the experience. As a new start up we onboarded and answered all the relevant questions. Yet on our very first company payment in the account got frozen and then decided to send a barrage of questions regarding what we do in so far as a detailed walk-through of every thing that happens during a work day ir wasn't even a large payment and it contained all the supporting documents. They just clearly don't pay any attention to your application and decide to do their kyc checks once you have started business. And in my case now stopped doing business because of it
7 oktober 2025
Antwoord van Countingup
We're really sorry to hear about your initial experience with us Veronica, of course that's not what we aim for 😞
To add some context, your KYC/KYB checks are reviewed at the account opening stage, but I understand how you would have felt this may have been overlooked. Whilst these checks are undertaken, once an account is onboarded there are other checks that will take place - some of which are linked to payments. Based off of the context given in your review, this may have been what was experienced. These checks are in place due to regulatory requirements which we are required to meet.
We always do our best in these situations, but we're always happy to learn and take onboard feedback where we've maybe fallen short and could have done better.
❤️ Team Countingup
Excellence of Service -
I am extremely pleased with the quality and level of service, I consistently receive.
Thank you.
17 oktober 2025
Antwoord van Countingup
Thank you for such lovely feedback Andrew ☺️
We're so appreciative to hear about the level of service being consistent and to a high standard, as that's what we strive for each and every day!
❤️ Team Countingup
Good for keeping accounts for business
Good for keeping accounts for business, but the charges are high
19 februari 2025
Antwoord van Countingup
Thank you so much for taking the time to leave a review. We're pleased to hear that you enjoy our services.
In relation to the fees, we feel that we offer good value for money. This is due to the built-in features we have available that you'd usually have to pay for separately with any other business account. If you'd like to understand more about these features, get in touch with the team, and we'd be happy to help!
❤️ Team Countingup
Antwoord van Countingup
Thanks for your kind words Jonathan ☺️
Our customer service is something we take pride in, and it's nice to hear that it shows
❤️ Team Countingup
Everything is fast and easy
10 oktober 2025
Antwoord van Countingup
Thanks for the 5 ⭐️ Kennedy!
We strive for our app to be simple & quick to use for all of your business needs.
❤️ Team Countingup
Very very very good service thank you.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks so much for the kind words Benjamin! 🙏
We're glad to hear you're happy with the service 💫 If there's anything else we can do to help, we're always happy to help!
❤️ Team Countingup
My banking experience with countingup…
My banking experience with countingup is exceptional.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Countingup
Wow - thank you for the glowing review Benson 🌟
We're over the moon to hear your experience has been exceptional. We'll keep doing our best to deliver the best service 🙌
❤️ Team Countingup
Great account
Great account, App and features. Superb support. Only niggle is that the card can’t be used on Apple Pay….first world problems!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Countingup
We're thrilled to hear that you're enjoying the app and our service Nigel! 😊
Apple Pay is definitely on our radar, and we're actively working to bring it to you soon, so keep an eye out for the exciting updates! 🚀
❤️ Team Countingup
Antwoord van Countingup
We're so pleased to hear that you've enjoyed your experience with us Iqbal ☺️
❤️ Team Countingup
Antwoord van Countingup
Thanks for providing us with this feedback Anton 🙏
We always want to learn how we can make our app easier to use and understand the pain points of our customers. We've reached out privately to understand in more detail the challenges you've faced with this to see if we're able to help you at all 🙂
❤️ Team Countingup
Great for start ups ltd business with…
Great for start ups ltd business with multiple directors.
Easy to use and manage company accounts. However many payments we have for our website and email hosting do not accept this account which is making it difficult as we expand because we are having to pay ourselves and then reimburse which just makes it messy.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks for taking the time to leave us a review Nicole, we appreciate your feedback ☺️
We're happy to hear about how you've found the account easy and helpful, but we acknowledge your concerns around certain payments which aren't being accepted, and we're sorry you feel this is hindering you as your business grows.
We'd like to learn more about the specific transactions, as this will help us better understand how we can support businesses like yours. We've reached out to request some more information so our team can get in touch directly 💬
❤️ Team Countingup
Antwoord van Countingup
Thanks so much for the kind words! 😊
We're pleased to hear that you've found Countingup helpful and reliable. That's exactly what we aim for! 💼
❤️ Team Countingup
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