I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I broke my phone AND lost access to my…
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked , to make sure it wasn't fraud. Very quick response time, and direct email contact, without having to argue with a bot first.
11 november 2025
Antwoord van Countingup
We really appreciate you taking the time to leave Leah such a glowing review - we've shared your feedback with her 🌟. We're delighted that you had such a seamless experience whilst trying to regain access to your account!
❤️ Team Countingup
Great services from courting up
12 november 2025
Antwoord van Countingup
Thanks so much for the lovely feedback Saul! 🙌 I've passed it on to Debbie who helped you with your Support ticket. We’re really glad you’re having a great experience with Countingup. If there’s ever anything we can do to make things even easier for you, just let us know.
❤️ Team Countingup
Very easy set up bank account for a new…
Very easy set up bank account for a new business will use again for simplicity
10 november 2025
Antwoord van Countingup
Great to hear your setup was so smooth! We’re all about keeping things simple for new business owners, so it’s lovely to know we hit the mark for you. Thanks for choosing Countingup!
❤️ Team Countingup
I had a small amount come into my bank…
I had a small amount come into my bank and i had several questions asked of me and business which was too much for a new business starting up regardless of this money laundering checks that banks have to adhere too. it was a joke
10 november 2025
Antwoord van Countingup
We’re really sorry to hear this felt overwhelming, especially when you’re just starting out. Being asked for extra details about your account can feel like a lot, and we completely get why this was frustrating.
We only ask for information when regulations require it, but we know the process isn’t always fun or easy. I can see you have an open ticket with our team who are working on your case.
❤️ Team Countingup
Does what it says on the tin brilliant…
Does what it says on the tin brilliant and thank you for guiding me
8 oktober 2025
Antwoord van Countingup
Thank you for taking the time to leave this lovely review Steve 😁
We're thrilled when we see words like 'brilliant' as that's definitely what we strive to achieve for our customers and the service that they receive.
❤️ Team Countingup
No 2nd card available
Can’t have a second card for 2nd company director / this spoils an otherwise good service.
10 november 2025
Antwoord van Countingup
Thank you for leaving your feedback Alan ☺️
We understand that for some businesses, it's important to have the option to have a second card for any other directors of the business - this is something our teams are looking into to see how we can offer this in the future 🚀.
❤️ Team Countingup
Antwoord van Countingup
Thanks for the 5-star review! 🤩
We're pleased that we were able to complete your address update quickly & efficiently!
❤️ Team Countingup
Sometimes support is take time to…
Sometimes support is take time to respond
But app is okay
9 november 2025
Antwoord van Countingup
Thanks for the review Dan, we really appreciate it 🙏.
That's a shame to hear that this is the case regarding our response times. We always aim to respond as quickly as we can and will of course, look to improve on this in the future.
❤️ Team Countingup
Sorted out matters quickly
13 november 2025
Antwoord van Countingup
Thanks so much for the review Jannik! 🙏
We're glad to hear we were able to assist you 💫 If there's anything else we can do, we're always happy to help!
❤️ Team Countingup
Antwoord van Countingup
We're so glad to hear that it's going well!
If there is anything we can help with, please feel free to reach out to us via the message feature in your app ☺️.
❤️ Team Countingup
Definitely recommend CountingUp as an…
Definitely recommend CountingUp as an app - top quality and efficient service.
11 november 2025
Antwoord van Countingup
Thanks for leaving your review Mal ☺️
We're pleased to hear that you're happy with the quality of our app and the service from our team 📲
❤️ Team Countingup
easy to use
Counting up has a really easy to use app, and they give advice and guidance whenever you need it. You can track your profit and loss, tax due etc etc
10 november 2025
Antwoord van Countingup
Thanks for leaving your review Holt Isle of Wight Ltd 😄
We always appreciate when someone takes the time to leave some feedback on our product - it seems that you're enjoying the integrated features that you'd usually have to pay extra for with other business accounts! 👏
❤️ Team Countingup
Antwoord van Countingup
Thanks for leaving this review ☺️
We're pleased that the set up was straightforward and we can't wait for you to begin using the features of the app and finding out how Countingup can help you 📲
If there's any assistance to get to grips with the features, let us know via in our in-app secure messaging.
❤️ Team Countingup
Antwoord van Countingup
Gull this is a lovely compliment to receive on a Monday!! 😀
❤️ Team Countingup
A Brilliant Banking Solution for Small…
A Brilliant Banking Solution for Small Businesses
Countingup has been a game changer for my business. Everything from setting up the account to managing invoices and taxes is smooth, fast, and reliable. The app gives me full visibility over my finances without the usual banking headaches.
I especially appreciate how simple it is to track income and expenses — it feels like having a bank and an accountant in one. Their customer service team is responsive, professional, and genuinely cares about small business owners.
If you run a limited company or manage multiple services like I do, Countingup keeps things organised, compliant, and efficient. It’s practical, modern, and made for people who are busy actually running their business — not chasing paperwork.
Highly recommend to any entrepreneur who values simplicity, clarity, and control.
— Blaise Diedhiou, Director – Blaize Trading Ltd
7 november 2025
Antwoord van Countingup
Wow 🤩 - what an amazing read this has been Blaise!! We really appreciate all of the feedback you've left!
You've hit the nail on the head with what we're trying to achieve with the Countingup - we want the app to be a business account and accountant all in one place 📲.
We're delighted to hear the experiences you've had with our customer service team - we'll make sure we pass this over to the team - it'll make their day ☺️
❤️ Team Countingup
Antwoord van Countingup
This is the kind of review we LOVE to see!
❤️ Team Countingup
Antwoord van Countingup
We're pleased to hear you find Countingup simple! We're all about making things easier for our customers ☺️
❤️ Team Countingup
Good and reliable business account
Good and reliable business account
4 november 2025
Review zonder uitnodiging
Antwoord van Countingup
Thanks for the glowing review Daniela 💫
We're always on hand to assist our customers with all of their business banking needs!
❤️ Team Countingup
Very convenient and will help put money…
Very convenient and will help put money aside for taxes as well as estimate what you need. It’s like having an accountant in the account.
4 november 2025
Review zonder uitnodiging
Antwoord van Countingup
We're so pleased to hear that you've found the features in our app useful 📲. We want to make sure our customers have all of the features that they need to run their business effectively in one place - whether that be saving for taxes or helping you with invoices 🧾
We're always open to hearing more about what our customers need in the future too!
❤️ Team Countingup
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