I dealt with the Muswell Hill store and was incredibly well looked after by Neeta. Extremely knowledgable and clear with her correspondence, delivered with a friendly personable manner. The delivery w... Toon meer
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I found myself with a plumbing dilemma and needing to get a part and advice asap. First I called Muswell Hill showroom and Nina was so helpful. After I called Aftersales and a gentleman called Chri... Toon meer
Great experience with C.P. Hart from start to finish. Special mention must go to Bastien & Ian who carried out our delivery. They arrived exactly when they said they would and were so helpful, making... Toon meer
Very satisfied with the service we received from the Windsor store. Kevin and Ian were most helpful with the delivery of our goods today
Bedrijfsgegevens
Geschreven door het bedrijf
About C.P. Hart
Geschreven door het bedrijf
- C.P. Hart has been at the forefront of premium bathrooms in the UK since it was established as a family business in 1937. Our goal is to be known by all for our market leading designs, products and service. We are governed by three values: putting the customer first; getting it right first time; and winning as a team.
- C.P. Hart Bathrooms
- We are proud of our track record of being first to market with many of the UK’s most sought after bathroom brands and of our association with many of the world’s most respected product designers – luminaries such as Philippe Starck, Jean-Marie Massaud, Patricia Urquiola and Antonio Citterio. These complement our own, C.P. Hart branded collections. Equally, we source only from the highest quality manufacturers – international companies such as Duravit, Hansgrohe, Dornbracht, Toto and Gessi, and leading domestic players such as Samuel Heath, Matki and Imperial.
- From our 15 showrooms, primarily in London and the South East, we design, supply and arrange installation of bathrooms nationwide. Our 20,000 square-feet flagship showroom spreads beneath the railway arches of London’s Waterloo station and has been designed as a showcase for our extensive product collections. As the largest premium bathroom showroom in the UK, it is an inspirational meeting place for trade professionals and retail clients.
- Visit our website at www.cphart.co.uk.
Contactgegevens
Railway Arch 213, Newnham Terrace, Hercules Road, SE1 7DR, London, Verenigd Koninkrijk
- 0345 873 1121
- contactus@cphart.co.uk
- cphart.co.uk
4,8
Uitstekend
3K reviews
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Great delivery service
Great delivery service, Bastien and Ian were very friendly, helpful and efficient.
20 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Morning
Thank you for your lovely feedback. We’re delighted to hear that the team provided a friendly, helpful, and efficient delivery service. We’ll be sure to pass your kind comments on to them.
Kind Regards
Melissa
C.P. Hart
Not fit for purpose soap dishes
Very sorry to give a poor review. This is not about the team at CP Hart, who have been very courteous and up to a point very helpful. I recently purchased bathroom/toilet accessories like toilet roll holders, soap dishes etc. And it is with the soap dishes, that I have a real problem. Long made short. Knock the glass soap holder and it easily and quickly falls out of the metal holder. It is of course very well made and looks great. But that's not the point. I spoke to somebody (and even sent them a video). This issue was rejected by CP Hart, who claimed that the glass soap dish needed to be loose, so it could be removed. Sorry this is not correct. They obviously don't understand that there is a difference between loose and firm. Firm is good loose is bad. And since I have no desire to fit them and then a little bit down the road, they get knocked and fall and smash on the floor. They need to go back. Shame, as I would have preferred a product that was fit for purpose. BTW they were to replace rather old and sad looking Homebase holders, that were a fraction of the price, when bought 20 years ago. But the Homebase glass is held firmly in the metal loop, that forms part of the arm. If Homebase could get it right 20 years ago, I am confused why CP Hart don't understand this need 20 years on. Real shame. Looks great but form over function is not much help.
6 februari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Morning Nick,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with the Spillo soap dish and that it has not met your expectations.
As you have acknowledged, our team engaged with you courteously and reviewed the video provided and also inspected the product in person, in one of our showrooms. Following this assessment, it was concluded that the manner of use demonstrated in the video does not reflect typical day to day use. The soap dish within the Spillo range is intentionally designed to sit loosely within the holder so it can be easily removed for cleaning and maintenance.
The Spillo collection is one of our most popular and cost-effective ranges, and we do not receive similar feedback from other customers. That said, we fully appreciate that individual expectations can differ .
As the items were purchased online, we would also note that we have 16 showrooms nationwide where customers are welcome to view and handle products in person prior to purchase, which can be helpful when assessing suitability, weight, and fixing methods.
We are sorry that, in this instance, the product was not right for you and that this has resulted in disappointment. We value all feedback and will ensure your comments are shared internally with our product team.
Thank you again for your comments and for recognising the efforts of our customer service team.
Kind Regards
Melissa
C.P. Hart
Prompt service and great communication
The service was great and prompt. The delivery drivers Conner.W and Peter were very friendly. Would definitely recommend 5/5 service
6 februari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Morning Miglen,
Thank you for your fantastic feedback. We’re really pleased to hear that the service was prompt and that the team made such a positive impression with their friendly approach. Thank you for the recommendation and for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
Bastien and Ian were super helpful and…
Bastien and Ian were super helpful and friendly when delivering to our house this morning. Amazing service
6 februari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Morning Nick,
Thank you for taking the time to leave feedback. We’re delighted to hear that the team helpful and friendly during your delivery. We’ll be sure to pass on your comments to them. Thank you for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
Excellent delivery
Peter, Ian & Kevin arrived today for a delivery and to collect a heavy shower screen. They were punctual, courteous and friendly and carried out the work with no fuss at all. A very pleasant delivery.
2 februari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Martyn,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that the delivery team were punctual, courteous, and helpful, and that the delivery and collection were carried out smoothly. I will be sure to pass your kind comments on to them, as I know they will be very pleased to hear this.
Thank you again for your positive feedback, it is very much appreciated.
Kind Regards
Melissa
C.P. Hart
Bastien and Ian delivered part of my…
Bastien and Ian delivered part of my bathroom and were so courteous and helpful, they went above and beyond to ensure my delivery was smooth and completed. Great customer service and very kind. Thank you!
27 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon
We’re delighted to hear that the team provided such a positive delivery experience and went above and beyond to ensure everything ran smoothly. I will be sure to pass your comments on to them, as recognition like this is always greatly appreciated.
Thank you again for taking the time to share your experience.
Kind Regards
Melissa
C.P. Hart
Just received my delivery today
Just received my delivery today.
Peter was very kind and helpful. He went out of his way to bring the heavy parcel to the ground floor entrance area even though he wasn’t required to. Much appreciated!
28 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Gabriella
We’re very pleased to hear that Peter was kind and helpful, and that he went out of his way to assist with your delivery. I will be sure to pass your comments on to him, as they will be greatly appreciated.
Thank you again for letting us know and for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
My vanity unit was delivered within a…
My vanity unit was delivered within a couple of days of ordering and Bastian and Ian were extremely helpful with the kerbside delivery. Thanks!
28 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Sunit
We’re pleased to hear that your vanity unit was delivered so quickly and that the team were helpful with the kerbside delivery. I will be sure to pass your kind comments on to them.
Thank you again for your feedback.
Kind Regards
Melissa
C.P. Hart
I had the pleasure of dealing with Shivani Mehta
I had the pleasure of dealing with Shivani Mehta, and I can confidently say she is someone you absolutely want to work with. Her service is fantastic, professional, reliable, and consistently helpful at every step. She went above and beyond to assist with everything I needed, making the entire experience smooth and stress-free. Highly recommended for anyone looking for excellent service and genuine support.
22 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon
Thank you very much for taking the time to share such wonderful feedback.
We’re delighted to hear about your experience. It’s especially pleasing to know that we went above and beyond to make the process smooth and stress-free for you. I will be sure to pass your kind comments on Shivani.
Thank you again for your recommendation and for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
Excellent service
I have been superbly impressed with CP Hart, particularly Jasmine Mackay, whom I dealt with when inquiring about and ordering two TOTO washlets in 2021 and now again when requiring a spare part. Excellent service, fabulous customer experience, brilliant efficiency. I couldn’t recommend higher.
27 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon
We’re delighted to hear how impressed you have been with your experience at C.P. Hart, and in particular with the service provided by Jasmine. It’s wonderful to know that she was able to support you so effectively both when you originally purchased your TOTO washlets and again more recently when you required a spare part.
I will be sure to pass your kind feedback on to Jasmine and the wider team. Thank you again for your recommendation and continued support.
Kind Regards
Melissa
C.P. Hart
Delivery service
Grant the delivery driver was really helpful, polite and professional. Delivery was on time. Thank you!
19 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Kirsty
Thank you very much for your feedback.
We’re pleased to hear that Grant was helpful, polite, and professional, and that your delivery arrived on time. I will be sure to pass your kind comments on to him.
Thank you again for taking the time to leave us feedback.
Kind Regards
Melissa
C.P. Hart
Swift on time delivery by Grant
Swift on time delivery by Grant
Very helpful and polite
Navigated my awkward path to get my delivery to my front door
So nice to find someone so helpful
22 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Tim,
Thank you for sharing your feedback.
We’re delighted to hear that your delivery was delivered promptly and with a smile, particularly after navigating the challenging access. It’s always encouraging to receive such positive comments, and I will be sure to pass this on to him.
Kind Regards
Melissa
C.P. Hart
Outstanding service
Outstanding service, fantastic range and product quality.
Back up and communication first class as was delivery with a smile from Peter.
21 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Geoff
Thank you very much for your kind feedback.
We’re delighted to hear that you were impressed with our service, product range, and quality, and that our communication met your expectations.
Thank you again for taking the time to share your experience.
Kind Regards
Melissa
C.P. Hart
Five-star service from start to finish
I purchased products from C.P. Hart Waterloo branch for two of my bathrooms and the whole experience has been excellent.
Adam in sales was very friendly, helpful, and always responsive whenever I had questions. The after-sales team (Melissa, Michelle, Kyra) were also outstanding. At one point my plumber misplaced a part for my TOTO washlet toilet seat, and C.P. Hart contacted TOTO and arranged a replacement completely free of charge.
I also had an issue with the underfloor heating where my installer accidentally damaged the cable during installation, and C.P. Hart helped liaise with the supplier quickly and efficiently to resolve the problem.
Overall, I highly recommend this company. Great products, great service, and genuinely supportive after-sales care. Five-star service all round. ⭐⭐⭐⭐⭐
1 december 2025
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Helena
We’re delighted to hear that your experience at our Waterloo branch was excellent, from Adam in sales through to our after-sales team. It’s wonderful to know that we were able to assist promptly with both the TOTO washlet replacement and the underfloor heating issue, and that the support you received made the process smoother.
I will be sure to pass your kind comments on to the team. Thank you again for your recommendation and for choosing C.P. Hart.
Kind Regards
C.P. Hart
Mandy Davies is just fantastic
Mandy Davies is just fantastic, the epitomy of a great customer service person - proactive, knowledgable, a good listener, resolving issues and making sure the customer is happy at every step, personable, down to earth - I could go on! Such an asset and ambassador for the CP Hart brand.
19 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon
Thank you very much for your kind words.
We’re thrilled to hear your positive experience with Mandy. Your comments perfectly capture the dedication and professionalism she brings to every interaction, and I will be sure to pass your feedback on to her. It’s wonderful to hear that she has made such a strong impression and represented C.P. Hart so well.
Kind Regards
Melissa
C.P. Hart
good professional
just got our two bathrooms done. Good company and the builders they provide are professional too.
24 september 2025
Antwoord van C.P. Hart
Good Afternoon Michelle
Thank you for sharing your feedback.
We’re delighted to hear that you are happy with your two new bathrooms and that you found both our service and the builders provided to be professional. I will be sure to pass your comments on to the team.
Thank you again for taking the time to let us know.
Kind Regards
Melissa
C.P. Hart
Great delivery from Wade
Fantastic customer service today from Wade, friendly, helpful and professional.
Thanks again!
15 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Charlotte
We’re thrilled to hear that Wade delivered such fantastic customer service and was both friendly and professional.
Thank you for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
Peter & the CPH team
Peter, who delivered our equipment today, was very personable and extremely helpful.
Holly & Tony at the Guildford operation were also super efficient.
13 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Geoff
Thank you for taking the time to share your feedback.
We’re thrilled to hear that your C.P. Hart experience was a success. We will be sure to share your wonderful feedback with the team.
Kind Regards
Melissa
C.P. Hart
Very helpful service from Jasmine.
Very helpful service from Jasmine who called me back when she said she would and also moved a lot of things around to accomodate my urgent order. Thank you Jasmine for the brilliant service.
12 januari 2026
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon Greg
Thank you very much for your feedback.
We’re delighted to hear that Jasmine provided such helpful and proactive service. Thank you again for taking the time to share your experience.
Kind Regards
Melissa
C.P. Hart
MICHAELA STEPANKOVA Was fantastic
MICHAELA STEPANKOVA Was fantastic. She was extremely patient with us as we had a couple of rooms to do. She helped with endless queries and was always very happy to help. We ended up exploring loads of options but yet went back to her very first suggestion. The store is excellent, huge range of options to see in display which was super useful. It’s not cheap, but the service we received made it feel like good value.
15 april 2025
Review zonder uitnodiging
Antwoord van C.P. Hart
Good Afternoon
Thank you very much for your feedback.
We’re delighted to hear that Michaela was so patient, helpful, and supportive throughout your experience, and that her guidance made a difference in your final choices. It’s also wonderful to hear that you found our store and displays useful.
Thank you again for taking the time to share your experience and for choosing C.P. Hart.
Kind Regards
Melissa
C.P. Hart
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