Kathryn has been assigned to support my company with completing our DBS checks. She has been extremely helpful throughout the process and has maintained excellent communication with us regarding each... Toon meer
Bedrijf heeft geantwoord
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Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Toon meer
Bedrijf heeft geantwoord
Olivia is very efficient; she responds quickly and is always very clear. She is extremely helpful and I know when I have a query, she will respond and help resolve an issue.
Bedrijf heeft geantwoord
Kathryn was very helpful and efficient in supporting me. The platform seems to have some issues at times with what it saves and when trying to pay for applications.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Uitstekend
3K reviews
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Really helpful through the process and…
Really helpful through the process and updated me every step of the way. 5 starts and really pleased with the customer service! Thanks again for your help.
24 augustus 2026
Antwoord van CRB Direct
Hi Sam, thank you for sharing your feedback. We’re really glad to hear the process felt smooth and that you were kept updated throughout. It’s great to know the customer service made a positive difference for you.
Antwoord van CRB Direct
Hi Kelly, thank you for sharing your feedback. We’re really glad to hear your experience felt prompt and easy, and Ross will be pleased to know his support made a difference. We appreciate you taking the time to leave a review.
Efficiency and helpfulness.
21 augustus 2026
Antwoord van CRB Direct
Hi Karen, thank you for your feedback. We’re really glad to hear you found the service efficient and helpful. We appreciate you taking the time to share your experience with us.
Very prompt and efficient service.
Very prompt and efficient service.
Would highly recommend
21 augustus 2026
Antwoord van CRB Direct
Hi Tracy, thank you for your feedback. We’re really glad to hear you found the service prompt and efficient, and we truly appreciate your recommendation. Thank you for taking the time to share your experience with us.
Antwoord van CRB Direct
Hi Kaytee, thanks so much for your kind words. Ross will be really pleased to know his patience and support made a difference. We’re glad you had a great experience.
Kathryn at CRB was excellent any…
Kathryn at CRB was excellent any request for additional information were clear, concise, and delt with efficiently.
I was very happy with the service.
20 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for sharing your feedback. I’m really glad to hear Kathryn provided such clear and efficient support throughout your application. It’s great to know her guidance made the process straightforward for you. We appreciate your kind words and are pleased you were happy with the service.
Easy to.undwrstand the instructions
Easy to.undwrstand the instructions.
Agent was very helpful and professionalism was showing excellent.
Handled my issue with friendly manner
19 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Kamal, thank you for sharing your experience. I’m really glad to hear the instructions were clear and easy to follow. It’s great to know our agent was both helpful and professional throughout, and that your issue was handled in such a friendly way. We appreciate your feedback and look forward to supporting you again whenever you need us.
Very patient with first-time applicants
Our business recently received a new opportunity to conduct services in schools, and thus required our staff to have an enhanced DBS check. I've never needed to apply before and therefore wasn't fully certain about the requirements and what applied to us.
After initially submitting my first application I was reached out to by Kathryn to support with submitting the application; she was extremely patient with my lack of knowledge and understanding of my business' needs and helped me get the application sorted exactly as I needed it.
She's currently helping with getting my remaining applications sorted.
A great team and service 🙂
19 augustus 2026
Antwoord van CRB Direct
Thank you for your review. We’re glad to hear Kathryn was able to guide you through the enhanced DBS process and help clarify what was needed for your business. It’s great to know her patience and support made submitting your applications straightforward.
Kathryn was extremely thorough and…
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
18 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sharon, thank you for your feedback. We’re glad to hear Kathryn was thorough and helpful in making sure everything was correct for submission, including taking the time to call and go through each applicant with you.
Good response on messages but thats…
Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be processed. Only received £25 refund. The £8 a month subscription is a rip off and blamed the 'policy' when I cancelled my application - they did not cancel the subscription of £8. Absolute joke. I used another company and everything was very straight forward
19 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Victoria, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Antwoord van CRB Direct
Thank you for your feedback. We’re delighted to hear Ross was able to support you so effectively. He’ll be pleased to know he made a difference during your experience.
Kathryn responded really quickly and…
Kathryn responded really quickly and was very helpful. Thank you.
18 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Onyinye, thanks so much for sharing your feedback. It’s great to hear Kathryn was quick to respond and able to help you so effectively. We’ll make sure she sees your kind words. If anything else comes up, we’re here to support you.
Quick responses to queries I have .
11 augustus 2026
Antwoord van CRB Direct
Hi Nikki, thank you for your review. We’re glad to hear our team was able to respond quickly and keep your queries moving without delay. We appreciate you taking the time to share your experience and are always here to help with anything else you need.
Kathryn 10/10
Kathryn was very helpful. She was very quick with the responses and helped me with my application. I found the application slightly confusing, however Kathryn helped me out a lot.
17 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Charlie, thank you for sharing this. Kathryn will be really glad to know her quick responses and clear guidance made a difference for you. Even when parts of the application felt confusing, it’s great to hear she was able to step in and make things easier to navigate.
We appreciate you taking the time to leave this feedback.
I have cancelled my account they have…
I have cancelled my account they have monthly payment. Charges are very for basic DRB check. I don't recommend this for DRB check.
22 juli 2026
Antwoord van CRB Direct
Hi Samsher, thanks for sharing your feedback. I’m sorry to hear about the experience you’ve described, especially around the monthly payment and the cost of the check. A member of our support team will contact you directly to look into this and help resolve the issue.
Very proactive and quick to respond and…
Very proactive and quick to respond and sign posting to relevant guidance.
13 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Tsegai, thanks for sharing your feedback. We’re glad to hear you found the support proactive and that the guidance provided was helpful. We appreciate you taking the time to leave a review.
Very responsive assistance from Kathryn…
Very responsive assistance from Kathryn and website was easy to navigate around.
14 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi David, thanks so much for sharing your experience. It’s great to hear that Kathryn was so responsive and that you found the website easy to navigate. We really appreciate your feedback.
Antwoord van CRB Direct
Hi Correna, thank you for sharing your feedback. We’re really glad to hear everything went smoothly from start to finish. We appreciate you taking the time to leave a review.
I had a great experience with **Kathryn…
I had a great experience with **Kathryn at CRB Direct** while completing DBS application. Kathryn was extremely helpful, professional and friendly throughout the whole process. She explained everything clearly and made the application quick and straightforward. Excellent customer service from start to finish. I would definitely recommend Kathryn and CRB Direct to anyone needing a DBS check.
10 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Imran, thank you so much for sharing your experience. We’re delighted to hear that Kathryn made your DBS application quick and straightforward. We’ll make sure Kathryn is recognised for the excellent support she provided. Thank you for recommending her and CRB Direct, we truly appreciate it.
Kathryn was really lovely
Kathryn was really lovely, very patient and rectified my mistakes. She made the process smooth and communicated well with me.
Thank you.
13 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Lesley, thank you for sharing your experience. We’re glad to hear that Kathryn made everything smooth and communicated clearly throughout. Thank you again for taking the time to leave this feedback.
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