Crui.se Reviews 

Rebecca and then Racheal were superb. Friendly, knowledgeable and interested in us as customers. not only that but we also got a further £100pp reduction. to use this company is a no brainer! thank-you both.

The ease of being able to make a booking. A special mention to Carley. Who took the angst out of booking. . Her kindness and help was a good ambassador for the future river cruise.
Caroline

My friend and I had been looking at Mekong cruises when I happened to spot a 'Captain's Offer' for APT on Google. The link too me through to Crui.se and to Carley who quickly provided more details of the offer. There was no hard sell or pushy follow up calls. I hadn't heard of Crui.se before but the reviews were very positive so we went for it! Never having cruised before, nor been to Cambodia or Vietnam, we had loads more queries which Carley dealt with promptly. The booking process was so straightforward, I was convinced there must be a catch. There wasn't! The trip was actually with Travelmarvel a subsidiary of APT but per Carley's assurances, they were excellent to travel with. Overall very positive experience with Crui.se

My partner and I decided to do a river cruise. We were recommended the River Douro with Riviera. I tried booking on line but felt I did not have enough information. I completed an enquiry on line and had a very prompt, informative reply from Carley including a link to a potential trip. We were happy and booked. What else can you ask?

Was shopping for a cruise option for a 60th at the start of 2026, came across crud.se and thought I would give them a try. Was pleasantly surprised by the quick response and help getting the right trip. Big thanks to Rachel for making it all a seamless process.
Would recommend booking you first or next trip with Crui.se.

I was wanting to book our first river cruise for my 50th birthday and came across the ideal one with Riviera. I did an online enquiry with Crui.se just to see if there were any benefits to booking through an agent rather than direct. Carley was really responsive and gave us a great quote for the cruise. In the process of booking, we had contact with both Rachel and Rebecca too - all three of them made the process so simple and made me feel like an individual. Their responses were genuine and personal, I would definitely book with them again.

My contact was Rachel who was very patient, courteous and friendly. She forwarded a lot of information and photos to assist in our decision. A very good experience.

We knew we wanted to go on our first river cruise to either the Danube or the Rhine probably with Avalon who had been recommended to us by 2 people. Elaine found Crui.se who were able to set out simply and very professionally comparisons with other companies which confirmed our choice of Avalon on the Danube. We booked the trip with Carley at Crui.se and our upgraded cabin was even upgraded again without charge. In the meantime another holiday caught our eye and we got a quote for that the next day. Can't wait for our Danube trip. So far so good. Thanks Carley and thanks Crui.se

The cruise information was extensive & informative. Follow up was helpful and efficient. Booking was straightforward.

Really helpful staff. Great to discuss river cruise with soemone who had been

Rebecca was paramount dealing with our river cruise booking. As first time cruisers I had lots of questions which Rebecca answered with a friendly and professional approach. Excellent customer service.
Highly recommendable company who, I would without a doubt use again.

Thank you

We’d been dreaming about a river cruise for our 40th wedding anniversary and had browsed what felt like *every* company out there. Then, by pure chance, we stumbled upon Crui.se — and thank goodness we did!

I fired off an email around 8pm, fully expecting to hear back the next day. So when my phone pinged just 20 minutes later with a message from Rachel, I was seriously impressed. Throughout the process, we asked her for several different options and quotes, and she handled everything with total ease. Within days we had our perfect river cruise picked out and priced.

Just when we thought the deal was wrapped up, Rachel said, “It’s Black Friday — you’re entitled to *another* discount.” Happy days indeed!

I’m absolutely delighted to recommend Crui.se after such a fantastic experience. Rachel was straightforward, knowledgeable, honest, and an absolute pleasure to work with. Next time we’re planning a cruise, they’ll be the very first place we go!

Carley was extremely patient with me. It isn't matter how many questions she was asked, she answered every one without any issues. I had initially asked for quotes for a few different cruises and she provided those, again, without an issue - other holiday companies would only provide 1 quote. The booking experience was easy and fingers crossed, the cruise in July goes as flawlessly as this did. Thank you

Excellent service . Very responsive, able to deal with all queries

Never having done a river cruise and travelling on my own, I had become disheartened at not finding something suitable within my price range. Then I stumbled upon Crui.se!! Rebecca was amazing, she found me some good deals and answered all my questions in a friendly, calm way, ironing out any concerns I had as a solo traveller. Unbeknown to me she even held a cabin as it was the last available one, which ended up being my preferred choice. There was no hard sell, instead genuine customer service and a passion for the travel industry. I wish you well as a newish company.

Rachel great at understanding what I was looking for and helped to negotiate a competitive price for a River cruise.

very quick and efficient service provided by Carley

Great booking experience initially from Rebecca then Rachel due to annual leave. Would definitely recommend them to others.

Rachel Peers was very helpful and efficient. Nothing was too much trouble for her. She was dealing with a big booking and was very patient always.

Best service from an agent ever!
Carley went above and beyond to ensure that our needs were met whilst booking our Douro cruise.
Here's hoping the cruuse us as good as Carley!