Curaleaf Pharmacy Reviews 

The delivery service is terrible. They advise it’ll take approximately a week so you time it for when you’re in. But it’s inaccurate.
They don’t allow a nominated day. They just try 3 days in a row and then send it back, costing you £20 to curaleaf each time. If you miss a delivery you cannot ask DPD to come back when you’re in. It would cost less than £20 for Curaleaf to just send it for a nominated day. Daylight robbery. They know they have you over a barrel because you have to start the consultancy process all over again if you choose a more reliable company.
They say they’ll work with you for re-delivery but what they mean is they’ll just ring you to let you know it’s coming back out and tough luck if you’re not in again. Unhelpful and they’re working with people with anxiety and sleep deprivation. Great guys👍🏻

Shout out to Lynn
I have never needed to contact the Pharmacy until today because as a typical bloke I placed my order for my prescription before updating my address details,
Through the online service I was able to interact with Lynne who helped extremely quick and promptly, issue resolved with no Dramas, excellent service from Lynn.
Amazing advocate working for a fab organisation

Contact with the pharmacy is always quick and easy. Spoke to Julie today and they were very fast and polite. No problems with the service.

I've been a patient with Curaleaf for four years, dating back to when it was Sapphire Clinics. Throughout that time, I've been consistently impressed with both the quality of the medications and the excellent customer service. The team has always been professional, helpful, and supportive whenever I've needed assistance.

Many thanks to everyone at Curaleaf for your continued care and dedication. I highly recommend them.

I had an issue with delivery address. Lynn was so helpful and sorted the issue straight away. She was friendly, helpful.

UPDATE - they replied to review but did not resolve when I followed up.

Avoid at all costs - do not expect help if product is faulty. Expensive and poor patient service.

I had a vape device prescribed to me earlier this year and despite the prohibitive cost (£66 for cartridge + £20 for vape battery + £20 for consultation) I decided to proceed. Despite limited use, the device collapsed and is now unusable after only 4 months of use.

I promptly reported this to the pharmacy customer service team who got me to fill out a lengthy report on the issues with the device, only to be told several weeks later that ‘their supplier’ rejects that it could possibly be faulty. At no point did they physically inspect it themselves and they did not offer to replace or refund. This is supposed to be a medical service not a business, how can there be no accountability for a patients’ access to a medical device?

Seek alternative providers, avoid curaleaf pharmacy.

Staff Molly, Alisha/Alicia I believe i’m unsure as it was a phone call and Julie were beyond helpful in assuring me about my delivery as I couldn’t access time slot and rearranged it for me.

I’ve been with Curaleaf for nearly two years and I’ve never had any problems and any queries and questions were dealt with within a couple of hours. Molly seems to be my Wonder Woman because she’s dealt with most of my communications so I give five stars to Molly.

Poor conduct male head pharmacist stopped my perception still valid sent ambulances multiple times to my home. When I needed them emergency services putting phone down on me blocked my phone when I was bleeding heavily internally no help please be careful they seem nice only to pull the rug from under you oh yeah I forgot the pipe though my stomach bag on leg doesn't disappear funnily enough neither does my wheelchair really let down and disappointed wouldn't recommend gaslighting me is horrible

Waited nearly 2 weeks for my vape pod now as they sent me a faulty pod, wouldn’t send my replacement free of charge until it was collected and now 5 days later still haven’t sent my replacement and still without medication.
Reported the pod Monday, now Friday they have taken the money off me for a replacement and still have not sent it. I asked for an update at 9am today and now they have closed at 17:30 without even bothering to reply

Absolutely ace company and the receptionist (lynn) was more than helpful with any issues that arose !!! Can’t recommend enough !!

Customer services are great however delivery is taking too long and I can’t even choose a day to pick from

The staff are fab. Always nice and helpful. This week i had lots of help from lovely Bushra.

So ive decided that everytime CL take over 3 days to dispatch something thats apparently in stock im going to come here and leave a 1 star review. Their 10 day lead time is ridiculous, they just hide behind policy and cut and paste replies.

When I joined CL dispatch was max of 2 days every single time, now its 6 days and even 10 days in some instances. They also dont let you order it until its due, so I have to wait a month and then 10 days for them to dispatch it once I order it, then 2 days delivery..... That's 42 days between prescriptions 😂😂 and they see that as acceptable.

Look after your patients

The service curaleaf pharmacy has provided for me has been nothing short of brilliant
Each time I've had a query or problem with the courier curaleaf pharmacy has done everything they can to ensure my medication be correct and to get to me ASAP
Bushra,the lady who has assisted me each time I've needed help has been great she's extremely friendly, helpful, knowledgeable, eager to assist and very understanding
Great service

Since the 10th June 2026, I've been waiting for my medical cannabis oil.

I have had to call the pharmacy almost every day, chasing up where my medicine is.

I've been told it's been manufactured and they're still waiting for my prescription.

This is diabolical and I have been left dealing with even more chronic pain and no pain relief.

Maybe it would be a better idea if they changed supplier, if this is the service we can expect in the future.

The pharmacy staff have been helpful, though

I was at Releaf for a year then I moved to Curaleaf. I've saved a fortune and the service is way better. Thanks Bushra!

I recently had help of Julie at curaleaf regarding queries and medication questions she was extremely helpful and a credit to the company.
Thank you Julie.

I called in today to get some information about my medication I was concerned with Lynn she was amazing answered my quick and efficiently A*** thank you Lynn

Tragic experience, do not bother with this company unless you want to keep suffering from your condition whilst they hold your money.

The only time the pharmacy was able to dispense the requested medicine in time (without a 1-2 week delay MINIMUM) was the very first time I ordered from them. Every, single, subsequent order has been more and more delayed despite continuous complaints.
They are completely incapable of keeping track of orders and I’ve had to contact the clinic multiple times to ensure my orders were actually in the systems and/or in the process of delivery with Royal Mail.