I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Toon meer
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Lees wat reviewers zeggen
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Bedrijf heeft geantwoord
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Toon meer
Bedrijf heeft geantwoord
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contactgegevens
Unit A, BD19 4DH, CLECKHEATON, Verenigd Koninkrijk
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy to give five stars and…
Very happy to give five stars and recommend Cutwel as I placed an order which due to the DPD delivery company was not delivered. Even though Cutwel had not at that point received their goods back they still sent out a replacement parcel FOC. And they have an actual phone number for customer services not one of those annoying chat things. I don't need to buy much from Cutwel but every time I deal with them it is straightforward, from their technical support through to customer support.
8 januari 2026
Antwoord van Cutwel
Thank you so much for the fantastic review, we really appreciate your kind words.
I'm sorry the courier let things down initially, but glad the replacement parcel reached you quickly.
It’s great to hear you’ve always found our team straightforward to deal with, from technical support through to customer services.
And yes, you’ll always reach real people with us, not chat bots. Your recommendation and five stars mean a lot.
Kind Regards
Caroline@Cutwel
It was easy to find and see the cutter…
It was easy to find and see the cutter I wanted and it was a good price. Ordering and payment was simple.
11 januari 2026
Antwoord van Cutwel
Thank you for the great feedback, I'm really glad to hear you found the cutter easily and at a good price. It’s also wonderful to know the ordering and payment process was straightforward. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review, we’re really glad to hear you received the tools you needed on time. We appreciate you taking a moment to share your experience.
Kind regards
Caroline@Cutwel
As of Yet not received the goods
5 januari 2026
Antwoord van Cutwel
Thank you for your review. I'm so sorry there was a delay with your order at the time, I can see there was a definite delay in despatching your order at the time you placed it, and I understand how frustrating that must have been.
Although this issue has since been resolved, I'm l looking into why that delay occurred so we can prevent it happening again.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the lovely review, it’s great to hear you’ve received excellent service from us once again. We really appreciate your continued support.
Kind Regards
Caroline@Cutwel
Quick and easy transaction as normal
Quick and easy transaction as normal
Thanks and well done
22 februari 2025
Antwoord van Cutwel
Thank you for the great feedback — we’re really glad to hear everything was quick and easy for you, just as it should be. Thanks again for your kind words and support.
Antwoord van Cutwel
Thank you for the positive review — we’re really glad to hear your order was fulfilled and delivered quickly. We appreciate you taking the time to share your experience.
CNC bits,
CNC bits,
Really good pricing and very good quality.
Will buy from Cutwel from now on.
16 december 2025
Antwoord van Cutwel
Thank you for the fantastic feedback — we’re really glad to hear you’re happy with both the pricing and the quality of the parts you ordered. It’s great to know we’ve earned your future business, and we truly appreciate your support.
Kind Regards
Caroline@Cutwel
EXCELLENT SERVICE
Ordered 2 items but one was on a 3 day lead-time, was surprised the ex-stock item was delivered the day after ordering, remaining item a few day later, excellent service thank you.
10 december 2025
Antwoord van Cutwel
Thank you for the great review, we’re really pleased to hear everything went smoothly.
Even with one item on a short lead time, it’s great to know the ex‑stock product reached you the next day and the remaining item followed shortly after.
We really appreciate your kind words and your support.
Kind regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the fantastic feedback, we’re really glad to hear you were happy with the prices, the help from our team, and the quick delivery. We really appreciate you taking the time to leave a review.
Nailed it
Great service - quick, professional and courteous. Right on the mark 10/10
14 december 2025
Antwoord van Cutwel
Thank you for the fantastic feedback, we’re really glad to hear our service hit the mark for you. Quick, professional and courteous is exactly what we aim for, so your 10/10 means a lot to the whole team.
Kind regards
Caroline@Cutwel
Antwoord van Cutwel
Good Morning,
Thank you for taking the time to leave your review.
I’m really sorry for the mix‑up with your order. The item you first chose was out of stock, and when we arranged an alternative, the updated order didn’t get printed properly. Because of that, it ended up stuck in the system for a few days before you made us aware you were still waiting for your items.
It was completely our fault, and I understand how frustrating that delay must have been. We’re putting better checks in place so this doesn’t happen again. Thank you for your patience while we got it sorted.
Kind Regards
Caroline@Cutwel
Delivery on Saturday when I was not…
Delivery on Saturday when I was not expecting it until Monday.
Excellent service
12 december 2025
Antwoord van Cutwel
Thank you for the great feedback, we’re really glad your order arrived earlier than expected. It’s always nice when a delivery shows up ahead of schedule. We appreciate your kind words about our service.
Really fast delivery
Really fast delivery. Good selection and great prices, easy to navigate the website.
8 december 2025
Antwoord van Cutwel
Thank you for the fantastic feedback, we’re really glad to hear your order arrived so quickly and that you found a great selection at good prices. It’s also great to know the website was easy to navigate. We really appreciate you taking the time to leave a review.
Excellent product and service.
9 december 2025
Antwoord van Cutwel
Thank you for the great feedback — we’re really glad to hear you were happy with both the product and the service. We appreciate you taking the time to leave a review.
a clear and precise web site helping me…
a clear and precise web site helping me choose the right product, and a very quick turnround from order to delivery
8 december 2025
Antwoord van Cutwel
Thank you for the great feedback — we’re really glad to hear the website made it easy to find the right product and that your order was turned around so quickly. We appreciate you taking the time to share your experience.
Great service
Great service, next day delivery and competitive
pricing for quality tools.
8 december 2025
Antwoord van Cutwel
Thank you for the fantastic feedback — we’re really glad to hear you were happy with the service, the next‑day delivery, and the competitive pricing on our quality tools. We really appreciate you taking the time to leave a review.
Very fast delivery thank you
3 december 2025
Antwoord van Cutwel
Thank you for the kind feedback — we’re really glad to hear your order arrived so quickly. We appreciate you taking the time to leave a review.
Great choice of high quality drills…
Great choice of high quality drills ideal for the aviation home builder. Rapid delivery. Highly recommended!
30 november 2025
Antwoord van Cutwel
Thank you for the fantastic feedback — we’re really glad to hear our range of high‑quality drills suited your aviation home‑building needs. It’s great to know delivery was rapid and that you’d highly recommend us. We truly appreciate your support.
Good products at competative prices
Good products at competative prices. Very helpful team.
29 november 2025
Antwoord van Cutwel
Thank you for the great feedback, we’re really glad to hear you were happy with the products, the competitive pricing, and the help from our team. We really appreciate you taking the time to leave a review.
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