I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Toon meer
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Lees wat reviewers zeggen
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Bedrijf heeft geantwoord
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Toon meer
Bedrijf heeft geantwoord
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contactgegevens
Unit A, BD19 4DH, CLECKHEATON, Verenigd Koninkrijk
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Cutwel
Thanks for choosing us, and for the great rating.
Review on what!
Not received the parcel yet but you want a review, no tracking, I don't know if it's even been shipped out yet!
15 februari 2026
Antwoord van Cutwel
I completely understand why you’d be annoyed, being asked for a review before anything has even arrived is frustrating. You should at least have tracking or some sign it’s on the way.
Sorry you were left in the dark on this one. If you drop our team a message, we can always check the status and make sure it’s actually moving in future. Happy to chase it up for you anytime.
Kind Regards
Caroline@Cutwel
Ordered reamers over our current…
Ordered reamers over our current supplier as said in stock, a few days later we don't have them. It's down to the courier but very frustrating
10 februari 2026
Antwoord van Cutwel
Thank you for the feedback, I completely understand why you’d be frustrated. Even if the courier’s the one causing the hiccup, it still ends up being your problem, which isn’t ideal.
We’re sorry this one didn’t go as smoothly as it should have. If you ever need anything chasing up or swapping out, we’re always here to sort it quickly.
Kind Regards
Caroline@Cutwel
What I think is important for others to…
What I think is important for others to know is the speed an efficiency with which Cutwels dealt with my order. The instrument that I ordered arrived well packaged and within the time scale quoted. I will happily order from this company again in the future.
8 februari 2026
Antwoord van Cutwel
Thanks for taking the time to share this, we really appreciate it. Great to hear everything was handled quickly and that the instrument arrived safely and on time. That’s exactly how we want things to run.
Glad we’ve earned your trust, and we’ll be more than happy to help again whenever you need us.
Caroline@Cutwel.net
Antwoord van Cutwel
Thanks for the shout‑out! Lauren will be chuffed to hear this, she really does a great job. Appreciate you taking the time to leave a review.
Good ferm to deal with lots of…
Good ferm to deal with lots of experience staff and good product lines
6 februari 2026
Antwoord van Cutwel
Thanks for the review! Great to hear you’ve had good experiences with us and found the team helpful, we’ve got a lot of knowledgeable people here who really know their stuff. Appreciate you mentioning the product range too. Thanks for choosing us.
Good service items good value for money
22 december 2025
Antwoord van Cutwel
Cheers for the review! Glad everything was spot on.
Great website easy to use and arrived…
Great website easy to use and arrived very quickly even though I live in the Channel Islands
7 februari 2026
Antwoord van Cutwel
Thanks for the great review! Really glad the site was easy to use and that everything reached you quickly, especially all the way to the Channel Islands. Appreciate you choosing us.
Excellent service
User-friendly website, competitive pricing and excellent service so would recommend to anyone, even a model engineer like me!
31 januari 2026
Antwoord van Cutwel
Thanks for the support, it genuinely makes a difference.
The website is very user friendly
The website is very user friendly, finding the tool you looking for quick and easier. Good value for money and quick delivery.
4 februari 2026
Antwoord van Cutwel
Thanks so much for the 5 stars — really appreciate it
Very fast shipping and quality product
3 februari 2026
Antwoord van Cutwel
Cheers for the review! Glad everything was spot on.
Just an absolutely solid company to buy from.
Just an absolutely solid company to buy from. You order tools, they're delivered the next day. What you receive is actually the thing that you ordered. You ring the customer service, it's a very pleasant, actual person on the line. You order the wrong things, they swap them for you. It's just a damn decent business. As small as I am as a customer, Cutwel will still be getting all of my business in terms of drills, etc from here on out. Thank you very much, Cutwel. You do a hell of a job.
24 januari 2026
Antwoord van Cutwel
This really made our day. Thanks for taking the time to write something so thoughtful. We’re proper glad to hear everything’s been smooth for you, from the deliveries to the swaps to getting a real human on the phone. That’s exactly how we want things to work.
And honestly, it means a lot that you’d stick with us even as a “small” customer, no one’s small on our end. Really appreciate the trust and the kind words.
Thanks again for the cracking review. You’ve put a smile on a few faces here.
Misleading delivery times...
Placed order on a Friday and qualified for free delivery, but paid extra £18 for next day pre 10.30am delivery on a Saturday morning but did not receive until Monday Morning when products were no longer required...
23 januari 2026
Antwoord van Cutwel
Thank you for taking the time to share your feedback. I'm really sorry that your pre‑10:30am Saturday delivery did not arrive as promised. I do understand how frustrating it is when a time‑critical order doesn’t reach you when needed.
Although your order qualified for free delivery, you paid an additional £18 for the timed Saturday service, and we agree that you did not receive the level of service you paid for. We have therefore arranged a full refund of the £18 carriage fee.
We’re reviewing this with our courier to prevent similar delays in the future. If there’s anything else we can help with, please feel free to contact our customer care team directly on 01924 869610 we’re always here to put things right.
Kind Regards
Caroline@Cutwel
Great Service.
16 januari 2026
Antwoord van Cutwel
Thank you so much for your review, we really appreciate it. Great to hear you were happy with the service.
Kind Regards
Caroline@Cutwel
Great products
Great products, express delivery will be buying monthly same products. 5*****
14 januari 2026
Antwoord van Cutwel
Thank you so much for the fantastic feedback, it really means a lot to us. We’re delighted you’re happy with the products and the express delivery.
Knowing you’ll be ordering monthly is the best compliment we could ask for. Thanks again for the 5 stars!
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the great feedback, i'm really pleased to hear you found our products good value and that they arrived in good time. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
My experience with Cutwel
My experience with Cutwel, has always been excellent. Let down by their courier, DPD. Nothing wrong whatsoever with Cutwel, their products, or their service.
15 januari 2026
Review zonder uitnodiging
Antwoord van Cutwel
Thank you so much for your kind words, it really means a lot to hear that you’ve consistently had an excellent experience with us.
I'm sorry to hear DPD let things down on this occasion, and we’ll be following this up with them.
We appreciate your support and your confidence in our products and service, if you ever need us our customer support team are always at hand on 01924 869610.
Kind Regards
Caroline@Cutwel
Delivered to wrong address
Delivered to wrong address. Do not recognise the door it was delivered to.
13 januari 2026
Antwoord van Cutwel
Thank you for taking the time to leave us a review, i'm very sorry your order was delivered to the wrong address, that shouldn’t have happened.
Replacements have been sent out, and I hope this has now put things right.
If anything is still unresolved, please contact us so we can help straight away on 01924 869610
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the great feedback, we're really glad to hear you’re happy with the quality. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
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