I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Toon meer
Bedrijf heeft geantwoord
Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Toon meer
Bedrijf heeft geantwoord
The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Contactgegevens
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Verenigd Koninkrijk
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Uitstekend
965 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cerease is excellent to assist us!
1 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
28 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
26 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick and prompt service
26 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Danielle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Do not reccomend, avoid.
Difficult to understand customer portal. Unreliable 'latest transactions', showing my last payment there was last December, whereas I paid 3 bills since then. Difficult to amend Direct debit details and to even confirm the direct debit is setup. No transparency around fees/what plan you're on. High daily rate charges and maintenance charges.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Agata,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve found the customer portal difficult to navigate, particularly when viewing recent transactions and managing your Direct Debit details.
To enable us to look into this further and assist you, we have contacted you via trustpilot to request some additional information.
We understand how important it is for customers to have clear and accessible information about their account, payments and charges. We would also like to clarify that Data Energy does not apply maintenance fees to customer accounts.
The tariff charges for your property are calculated to reflect the costs associated with the network in place. We appreciate that charges can be difficult to understand without the relevant context, and we would be happy to review the charges on your account and provide further clarification.
We would also be happy to investigate the concerns raised regarding the transactions displayed within the portal and your Direct Debit setup.
Once we receive the requested information, we can review this further and work with you to address any outstanding concerns.
Thank you again for your feedback
Kind regards,
Data Energy
The customer care team answered…
The customer care team answered questions fast and responded quickly and efficiently. They provide an excellent service! Thank you!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Antwoord van Data Energy
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Gemma was very helpful
Gemma was very helpful, efficient and kind
20 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Ena,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Customer service assistant Taya
The customer service assistant Taya, was very helpful, polite and friendly. She helped me sort out the issue with my bill.
Getting through to Data energy takes a ridiculously long time so I opted for a call back after my 2nd attempt. Taya was the person who called me back
19 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Safia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was very useful in assisting with…
Taya was very useful in assisting with my query!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Harvey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Cassie has been very helpful
Cassie has been very helpful, thanks!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Khrystyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Cerease has been really helpful
Cerease has been really helpful with my enquiry. She is very familiar with the supply address and the portal which makes the enquiry being really straight forward.
The customer service from Data Energy has been greatly improved over the last few years and the improvement has really makes life easier for everyone.
Thank you Cerease.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Thomas,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
meter reading arrangement
Sara took my call for that I am not available for the proposed Data Energy visit dates for meter reading at my flat. She checked background and informed reason for the proposed visit and advised what I need to do under circumstance. She solved issue in a efficient way.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear George,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cerease was very helpful and dealt with…
Cerease was very helpful and dealt with my query quite quickly. And i am grateful.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Sebastiao,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Thanks was helpfull conversation
Thanks was helpfull conversation
12 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Abdelrahman,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
easy to get hold of them
easy to get hold of them, quick response.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Shubham,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Taya dealt with my end of tenancy bill…
Taya dealt with my end of tenancy bill quickly and efficiently. Great service. Many thanks.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Sue,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Sara was very helpful over the phone
Sara was very helpful over the phone, thanks!!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Constance,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
The conversation I had with the…
The conversation I had with the customer service helped me a lot to solve my problem. I am so satisfied with the service they provide.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
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