The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Toon meer
Bedrijf heeft geantwoord
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Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... Toon meer
Bedrijf heeft geantwoord
I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... Toon meer
Bedrijf heeft geantwoord
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Contactgegevens
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Verenigd Koninkrijk
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Uitstekend
958 reviews
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Broken IT systems, and horrible value for money
I have repeatedly told data energy that their automatic data collection system is broken, and they refuse to acknowledge it. Our building's maintenance contractors have proven that they can read data remotely, but yet, unless I manually add the information via their App, Data energy do not collect it. I'm getting a very poor service for quite outrageous energy costs.
25 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear L,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us. We have been able to locate your query in our system and upon reviewing this we would like to clarify some aspects that may not have been fully explained.
Due to the nature of the equipment installed at your development, which Data Energy does not own or have the ability to change, it is not possible for us to establish a direct remote connection with the meters. The meters do have a remote connection, but this is with a third-party system. Our Billing Team accesses this system each month to download the actual meter data available for the previous month, which is then uploaded to our systems and used to generate billing.
We understand why seeing estimated readings on your Portal, particularly when you know that your meter can be read remotely, would make you concerned that the data is not reaching us and that your bills may therefore not reflect your actual consumption unless you provide us with actual reads yourself.
The estimated readings you see on the Customer Portal are generated during the month using the data already available to us from previous months. These are essentially provisional readings and do not mean that your bill will necessarily be calculated using those estimates. Once the month has ended, our Billing Team retrieves the actual data available from the third-party system and uploads this to our system before billing is generated, replacing the estimates with the actual readings where available.
For example, the estimated readings currently being generated for September will be replaced by the actual readings recorded by your meter when our Billing Team downloads September's data at the beginning of October. This is why, if you log onto your Portal today, you will be able to see that previous months, such as August and July, are populated with actual readings rather than the estimates that were previously displayed.
We have also reviewed your recent invoices and can confirm that the readings used for billing were actual readings obtained from the third-party system. The “A” shown next to the readings on your invoices confirms this.
We appreciate that, because you can see estimates on the Portal, you have felt that you need to take readings yourself and send them to us to ‘true up’ the estimates generated so far. While we are grateful that you have taken the time to do this, this is not necessary for your regular monthly billing, as we retrieve the available actual meter data each month before the billing is raised.
We do still believe that it is good practice for residents to keep a record of their meter reading on the last day of each month, as well as on their move-in and move-out dates. This can be useful should actual meter data ever be unavailable on the third-party system for us to download and use for billing.
We hope this helps to clarify the difference between the estimates you see on the Portal and the actual meter data used for your billing. We’re sorry that this distinction was not made clearer when you first raised your concerns with us.
Kind regards,
Data Energy
The customer service was very timely
The customer service was very timely, answered quickly, and resolved the inquiries.
23 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Jianping,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Really great experience with Sara
Really great experience with customer service! The person I spoke with was super friendly, helpful, and patient. They listened to my issue and sorted it out quickly. Really appreciate the great service!
24 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Yanhui,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Antwoord van Data Energy
Dear Mr Pri Jay,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cassie was a great help to fix some…
Cassie was a great help to fix some billing issues
24 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Ulrich,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Taya was very friendly and informative.
22 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Richard,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Amazing customer service
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having issues with. Was a lovely experience, couldn’t have gone more smoothly!
21 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Amani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cassie was great
Cassie was great, kind and helpful with the query that I have. She advised what I need to do and raised a new ticket appropiately with their team.
Thank you Cassie!
16 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Patricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Great customer service!
15 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Amanat,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer service with adviser Cerease
Cerease took my call and was a great help. I was able to resolve the issue with ease with her kind and attentive, professional help. Thank you.
7 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Great customer service
After waiting in the queue for about 10 minutes I got to speak to a person who actively tried to help me.
I was able to explain my situation and then Cerease asked some questions and was able to give me the relevant information, enabling me to resolve the question on the customer portal.
I did expect to be able to resolve the issue that quickly, but with the great service I was able to.
4 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Isabella,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Home move and tariff change
I've just moved out (August 2026) and they can't provide me with a final bill because apparently the tariff changed in April. But they don't yet know what that tariff is! How can it be 4 months down the line and they not know what they are charging people for the energy used.
Truly catastrophic shortfall in service.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Samuel,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.
We have been able to locate your query in our system and are currently looking further into this to understand the matter at hand and see how we can better assist you.
We will do our best to get your final bill to you as soon as possible.
Kind regards,
Data Energy
Monthly billing follow up
Quick reply and answer with details explanations
1 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cerease is excellent to assist us!
1 september 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
28 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
26 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick and prompt service
26 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Danielle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Do not reccomend, avoid.
Difficult to understand customer portal. Unreliable 'latest transactions', showing my last payment there was last December, whereas I paid 3 bills since then. Difficult to amend Direct debit details and to even confirm the direct debit is setup. No transparency around fees/what plan you're on. High daily rate charges and maintenance charges.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Agata,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve found the customer portal difficult to navigate, particularly when viewing recent transactions and managing your Direct Debit details.
To enable us to look into this further and assist you, we have contacted you via trustpilot to request some additional information.
We understand how important it is for customers to have clear and accessible information about their account, payments and charges. We would also like to clarify that Data Energy does not apply maintenance fees to customer accounts.
The tariff charges for your property are calculated to reflect the costs associated with the network in place. We appreciate that charges can be difficult to understand without the relevant context, and we would be happy to review the charges on your account and provide further clarification.
We would also be happy to investigate the concerns raised regarding the transactions displayed within the portal and your Direct Debit setup.
Once we receive the requested information, we can review this further and work with you to address any outstanding concerns.
Thank you again for your feedback
Kind regards,
Data Energy
The customer care team answered…
The customer care team answered questions fast and responded quickly and efficiently. They provide an excellent service! Thank you!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
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