I ordered glasses on 4/21. It’s now 5/12 and they state they are still in production. Customer Service says a stylist sent an email requesting a picture of me wearing frames. There was no email thoug... Toon meer
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Lees wat reviewers zeggen
I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality le... Toon meer
Bedrijf heeft geantwoord
I don't remember how many years I've had my first pair of glasses from David Kind. Five years ago, I sent them back for refreshing and new lenses. They're still perfectly functional, just a little wor... Toon meer
Bedrijf heeft geantwoord
Second pair of glasses from David Kind. I previously purchased optical glasses w/ a sunglasses clip, and recently snagged a pair of optical glasses with transition lenses. After 3 years of wearing, ac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Premium online eyewear hand-selected for you by a professional optician. 6 frames to try on at home for 6 days. Free shipping both ways.
Contactgegevens
722 Genevieve Street, Suite G, 92075, Solana Beach, Verenigde Staten
- 800-995-2032
- support@davidkind.com
- davidkind.com
3,9
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223 reviews
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Outstanding product and excellent…
Outstanding product and excellent customer service.
14 januari 2021
Antwoord van DAVID KIND
Thank you so much!
I placed my order in early November &…
I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have experienced some really pronounced indentation on my nose. So I feel like a local optical shops would work better for me. I won’t be sending them back to take care of these issues because of the time it would likely take.
10 januari 2021
Antwoord van DAVID KIND
Hi Debbie, thank you for your feedback. I apologize that we hit some road bumps that caused delays and then USPS had misrouted/lost your glasses for way too long - completely frustrating. We had started a replacement pair for you assuming USPS had lost the package and issued a small refund due to the mishap. Luckily, the original pair finally showed up. Again, we really apologize for this, for this is not the norm. We are happy to adjust the frames for you if needed, but understand the resistance after the mailing issue. We hope we can assist in the future.
Great customer service and high quality…
Great customer service and high quality products.
5 januari 2021
Antwoord van DAVID KIND
Thank you for the kind words! :)
took some time to get receive my order
took some time to get receive my order, but i was satisfied overall. excellent customer service
4 januari 2021
Antwoord van DAVID KIND
Thank you :)
Very nice quality glasses and helpful…
Very nice quality glasses and helpful staff that made sure all my questions were answered.
16 december 2020
Antwoord van DAVID KIND
Our pleasure, thanks Autumn!
Tightening up and new lenses are great
Tightening up and new lenses are great. My small complaint is that the area inside the frame where it meets the lens was not cleaned up (they're clear frames).
*EDIT* - quick response from Sami and offered to remedy the situation immediately. The team from DK has offered excellent customer service and I'll be buying another pair soon.
9 december 2020
Antwoord van DAVID KIND
Hi there! Bummed to hear this, but happy to help. We can definitely take care of this for you. Please reach out to optician@davidkind.com
Awesome customer service and I loved…
Awesome customer service and I loved the frame suggestions for me to choose from.
13 november 2020
Antwoord van DAVID KIND
Wonderful, thanks Lindsey!
Beautiful glasses for small faces and…
Beautiful glasses for small faces and any face! Wonderful customer service as well
10 november 2020
Antwoord van DAVID KIND
Thank you :)
my glasses were made correctly and…
my glasses were made correctly and arrived quickly. I will buy from David Kind again
29 oktober 2020
Antwoord van DAVID KIND
Thank you!
Antwoord van DAVID KIND
Thank you :)
High quality and stylish…
Found high quality and stylish prescription sunglasses for my daughter. She enjoyed the try-on at home experience and loves her new glasses.
27 oktober 2020
Antwoord van DAVID KIND
Wonderful, thank you :)
Great experience up until order submission
Great experience up until the point I submitted my order. Limited visibility to when it was going to ship and how long production would take.
15 oktober 2020
Antwoord van DAVID KIND
Hi LG, we always want to improve our experience, so we really value your feedback! Just a note, glasses typically take 7-10 working days to be made which is listed on our website and in emails (some have been taking 10-14 due to the pandemic). If you need more transparency, then you can always email us at optician@davidkind.com and we usually can get more info for you within a 1-2 hours.
Sami has been a very responsive and…
Sami has been a very responsive and helpful point of contact. Can't say anything better about her customer service throughout the process on more than one occasion.
11 oktober 2020
Antwoord van DAVID KIND
Thank you :)
Great Quality
Frames received in kit were of the highest quality. Limited selection, but the quality and styles offered make up for this to some extent. Good client service from the stylist; friendly interaction during a requested phone call needed for clarification. In the end, I was not able to move forward - but next time around I hope to find the right frames for my needs and try again.
3 oktober 2020
Review zonder uitnodiging
Antwoord van DAVID KIND
Thank you :)
Needed to replace my existing DavidKind…
Needed to replace my existing DavidKind glasses. Emailed and called.
Process was easy and efficient. Wearing a great pair of glasses again!
1 oktober 2020
Review zonder uitnodiging
Antwoord van DAVID KIND
Our pleasure, thanks John!
Stellar experience and stunning glasses
From the initial interaction of selecting test frames on the website through the delivery of my chosen glasses, the process was simple, efficient and thorough . Having in-person glasses measurements and fittings for more than 30 years, I was concerned that an online order would surface fit issues . Au contraire! These glasses are amazing and perfect . Having been assigned a DK personal assistant proved helpful and reassuring . Wouldn't hesitate to order again
27 september 2020
Review zonder uitnodiging
Antwoord van DAVID KIND
Thanks Ron!! We try hard to make it easy for you, especially since buying eyeglasses can be complicated sometimes. We are so glad you had a great experience :)
Excellent customer service and fitting
Excellent customer service and fitting! Great overall experience and new glasses!
14 september 2020
Review zonder uitnodiging
Antwoord van DAVID KIND
Thank you, we appreciate it!
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