I had an issue with my online account which I couldn't resolve myself.I spoke with a lovely lady called Myfanwy who was most helpful. She was very polite,patient and knowledgable. She took note of my... Toon meer
Bedrijf heeft geantwoord
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Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... Toon meer
Bedrijf heeft geantwoord
I contacted Radius again as I had forgotten to mention a further issue concerning me. This was promptly followed up by Ciara, and yet again as previously, acted immediately and professionally... Toon meer
Bedrijf heeft geantwoord
niamh was very cheerful and helpful on the phone and efficiently dealt with my issue and helped us to sort it out. she also followed up with an email to confirm which was greatly appreciated.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Radius (Ireland)
Geschreven door het bedrijf
Contactgegevens
4,7
Uitstekend
1K reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Radius (Ireland)
Hi Pauline, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Beware price per litre increases on DCI one each week
Beware that with the DCI one card they increase there prices each week and they expect you to ring them EACH WEEK to request a reduction. If not, the price will creep up. Found out the hard way last week when the charge was €2.38 per litre incl of VAT. Also, the message sent each week quotes the price excluding VAT so the final price is plus another 23%!! Don't get burnt as they is how they make the money and of course promise you when you sign up that this wont happen. No recourse when complained to DCI customer service.
6 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Dear Customer, We are sorry to hear about the experience you have received. We would like the opportunity to investigate your query further however we are unable to locate your account. Please could you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Dani was fantastic to deal with
Dani was fantastic to deal with, and had my issue sorted out super quick. Thank you Dani, super service
12 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Tracey, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Hidden charges when closing account
Held a company account with Radius for 3 years with 20 users. We also hold accounts with other companies. Radius pricing was always miles off their competitors, so we took the decision to cancel the account as it was rarely used.
Radius made the account closing process very cumbersome and difficult. We were due a refund, so they added bogus hidden charges to try to claw back they amount they were due to pay. Poor response to email and phone communication to get the issue rectified.
Finally get it sorted and 1 week afterwards we get an invoice for a 'Account Review Fee'.
Poor customer service and unbecoming behavior for a company of this size, obviously they don't like to close accounts!
11 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Dear Emmet, we are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further; there are no charges associated with account closures. A full list of Charges are listed on our website - https://www.radius.com/en-ie/fuel-cards/term-conditions/
Should you need further assistance, you can email us at customerservices.DCI@Radius.com . We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Great service.
Great service.
Incredibly helpful and knowledgeable. Rochelle explained everything throughly while guiding me through the process.
Thank you
9 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was very helpful
Rochelle was very helpful, friendly and knowledgeable.
9 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was my call assisted
Rochelle was my call assisted. She was engaging, friendly and helpful in my query.
Nice to speak to helpful person at a call centre.
D
9 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Good Morning Des, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Had to ring Radius about my card not…
Had to ring Radius about my card not working and got through to Rochelle,
An absolute delight to deal with, very pleasant and lovely to deal with but also fantastically efficient, listened, asked what she needed to know and has the issue sorted immediately, and then offered to set it up so i wouldnt have this issue again, fantastic service provided by her
3 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Derek, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great cooperation
Great cooperation, quick response time and Ciara was very helpful. The problem was resolved very quickly and several solutions were proposed. Thank you very much.
3 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Marika, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle Connolly
Rochelle Connolly expertly handled my query and did everything she could to help. She was friendly and helpful.
3 maart 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Ben, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle
Rochelle, had a great knowledge of the products Radius have, and explained everything clearly and was most courteous.
27 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Barry, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Barry on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Antwoord van Radius (Ireland)
Good morning, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Very Happy with the Support I received…
Very Happy with the Support I received Recently.. Efficient, Patient,Clear and Very Heplful..Couldn't ask for any more...
Rory Mc Cullough
24 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Rory, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Layla Egerton was very helpful in…
Layla Egerton was very helpful in sorting out an issue we had. DCI are a good company to do business with.
27 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Layla on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great help from Ciara
Great help from Ciara, Thank you Ciara
27 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi John, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
When I need to order a new DCI card
Very helpful & friendly customer care that handles my enquiries with enthusiasm & quick resolution.
27 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Gavin, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Online
I had trouble with the online, Great help from Ciara, very helpful and patient
25 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Craig, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Exceptional Customer Service
I rang radius regarding a fuel card query. The customer service I received from Ciara Keating was exceptional. She was extremely helpful and professional even though the call was close to the end of the working day. Ciara was friendly and extremely helpful answering all my queries and making the process easier for me
25 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Carol, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
I found my questions were answered and…
I found my questions were answered and I am very happy with the outcome thank you for your help
25 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Hi Mark, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
Excellent Customer Service
Ciara in Customer Services was extremely helpful and sorted our issue instantly!
20 februari 2026
Review zonder uitnodiging
Antwoord van Radius (Ireland)
Good Morning, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
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