Delonghi Cookers Reviews 

Well….I can’t applaud customer service any higher to be honest . Steve Richardson in the cooker customer service resolved our issue so effectively.
It’s not often these days that
A. When you call a help line you get a warm understanding human voice at the end of the line( and the call answered so quickly) B. Someone takes personal responsibility for solving a problem C. That the customer service title actually matches the service provided.

He was absolutely amazing, explaining everything so clearly and making us feel valued customers

Keep on doing what you’re doing Steve …you are a dying breed !

Thanks soooo much

Steve Richardson customer service has been outstanding. Having bought a Kenwood oven from curry's not only did he take care of my questions about installation he also contacted Kenwood head office and kept me fully informed. A real credit to the organisation. Thank you Steve you are one in a million

Spoke to the technical support team with regards to measurements and placement of new cooker. I spoke with Steve who went above and beyond to find answers to all of my questions. He sent photos to the manufacturers and has sent written confirmation that installation would be acceptable in my kitchen. He remained friendly despite my several calls and emails.

Very helpful and good advise. Excellent service.

I messed up changing a jet & snapped it off in the jet holder

Spoke with Steve Richardson at DeLonghi Milton Keynes

Absolutely brilliant Tech Support , complete with serial numbers to order off the DeLonghi parts website to make the job easy

Thanks Steve , over & above the call of duty

Best regards

Paul

By the way the cooker is approaching 20 years old , still brilliant, will buy DeLonghi anything again

We purchased a cooker from Marks Electrical in May 21, and reported it as faulty in August. We had an engineer out in September and again in October. He fitted new parts but says that it is still not working and some wires have burnt out. I have now been told by repaircare that they are going to order some more new parts. We have not had a working grill and fan oven for months now and we are not happy with this response. How many times do they try and repair something before replacing it? Not happy.

I purchased the vintage dual range cooker in white and it’s absolutely beautiful. Steve was also super helpful, he opened up the Milton Keynes showroom for us on his day off so we could view the cooker. I honestly cannot thank him enough. This cooker really makes the kitchen. 5/5 rating! Everyone has been complimenting the cooker and my sister now wants to purchase the same cooker. A special thank you to Steve.

Steve went above and beyond to ensure our new dual fuel range cooker would fit and could be physically delivered (up the stairs) into our first floor kitchen. We’ve purchased a range cooker and an extractor hood, after A LOT of research. I can’t thank Steve enough and certainly highly recommend!! We’re very excited to get these hooked up and running.

We contacted the support team right after after purchase to specify the tricky delivery route (a straight line but narrow and includes the stairs), we exchanged photos and dimensions to be sure that the delivery was physically possible. On the day it was too heavy for the 2man-crew so with Steve’s help (and a great attitude from their delivery team) we had 2 men back by 10:30am the following day and the contingency plan worked exactly as described. Between order and delivery both Steve and Mike were great on email and kept us informed and again this customer service is 200% more than I could have wished for.

Still waiting for a new part for a brand new cooker after several weeks of waiting.

Steve’s customer care is second to none. Nothing is too much trouble and always goes out of his way to help in any way he can. Just outstanding thank you. As for my cooker I love it. The colour is fabulous and so far I have only a couple of test drives 😂😂😂. But everything seems amazing. Excellent product and service what more could you want?

Been waiting for a selector switch since November 2020 which is still to materialise. Steve Richardson seems to be the only employee as I have spoken to no one else and cannot seem to escalate this further. DeLonghi won't deal with it as delonghi cookers have the cookers under a licensing agreement and have a different parent company and company number.
Ridiculous set up and seems I cannot get this cookers repaired or replaced at the moment so they are in breach of consumer rights but seem to have no customer service or escalation process.

I receieved a cooker from currys that had a door that did not open properly. After many phone calls to currys and many phones slammed down on me, I finally got through to Steve Richardson here. He arranged for an engineer to come out immediately. The engineer turned up and the oven had been fitted incorrectly by currys. He sorted it in minutes. Thankyou very much Steve for sorting out my problem quickly and professionally. Ten out of ten from me.

We bought a dual fuel Delonghi cooker 14 months ago. All was well for a couple of months and then the main oven stopped getting up to temperature. So we arranged for what was to be the first of many engineers to come out and look at our new cooker. It has now had replacement parts on at least three occasions, each time waiting a number of months for replacement parts.

At first I was satisfied with the level of customer service we received, up to just before Christmas when we were offered a replacement but told there were currently none in stock. No problem, I thought, we would manage through Christmas with the tiny secondary oven and arrange a replacement in the New Year.

Not so! Since New Year, Delonghi have failed to even acknowledge any of our contact regarding a replacement product. Unsurprisingly now that the cooker is out of warranty and still not properly working (through no fault of our own) they want nothing to do with it.

I’ve lost all confidence in Delonghi and their customer service and am now faced with having to fund a replacement product myself with no sign of a replacement or my money back. Disappointed doesn’t even cover it.

just received delonghi vintage cooker, having trouble cooking with it though. using fan oven as i always did on old range but dosnt seem to be getting very hot. put chicken in and 30 mins later oven still not very hot and not much happening with chicken. had to put it on 200 before little red light came on. am i doing something wrong or is something wrong with the new oven?

Our Delonghi all electric 90cm range cooker has just packed in after 16 years of everyday hard service (and i mean everyday as we are not a takeaway family). Fantastic machine which i am struggling to replace as it was the large single oven version. Don't do many reviews unless i am annoyed but i felt this deserved all the positives i could give. Fantastic machine.

My old oven finally packed in after many years of service - the last straw being when the glass door shattered. Time for a new cooker!

I fancied a range cooker with dual fuel and there are quite a few options available from the "usual manufactures" but reading the reviews, one company stood out - De'longhi - particularly with regard to customer service. I live in a 3rd floor flat with no lift and there's a tight turn down 4 stairs to get to my kitchen so before ordering, I contacted De'longhi to discuss. Steve Richardson wasn't available but I spoke with Mike Payne who was very understanding and extremely helpful. Following our conversations, I ordered a DVTR906DF.

Delivery was delayed due to Covid but finally arranged for 2nd December. I was sent a questionnaire about access to the property and one item was flagged as needing a call to the delivery company. I explained I lived on the 3rd floor and was told that it was OK to deliver there (I'd also contacted them prior to ordering at Mike's suggestion to ensure it could be delivered). Finally it arrived but I was told by the crew that they could not deliver to my flat as the cooker was too heavy for the 2-man crew. So off it went back to the local depot 😕

I immediately contacted Steve Richardson at De'longhi and he certainly lived up to the positive reviews on Trust Pilot. He called me back on WhatsApp so he could see a video of the delivery route from pavement to kitchen. He then contacted the delivery company to ensure the re-delivery went smoothly (which it did).

The cooker was installed today and I've had my first meal cooked on it. I'd like to thank both Mike & Steve for their excellent support - nothing seemed too much for them. If the cooker is as good as the support structure, I'll be enjoying some great meals for years to come!

Stu

This cooker has a base burner which means the oven is actually hotter at the bottom than the top unusually. We persevered for many months but after eventually accepting it wasn't the cooker for us, DeLonghi have kindly offered to swap for a dual fuel model.

Searching endlessly for a not too dark a blue range cooker,I found this one in my google searches.Unable to view it in any shops (I am on the Isle of Wight and there is a national lock down) I was scared to order it without seeing it. My laptop colours are not reliable. Late one night I found these reviews and one name kept jumping out-
Steve Richardson
Service & Operations Manager De'longhi. So I emailed him, certainly not expecting a rapid reply and asked if he had a sample of the blue.I had already asked one supplier and they had said, no,not possible. Steve said yes, he had some samples in his office. Despite all the extra trouble surrounding covid and just starting a much needed holiday,he even offered to disrupt his holiday and pop into the office to send me the sample.He also contacted a colleague in Italy to email me more information about the shade of blue.Without this amazing personal service I would not now be the to-be owner of said range cooker and am so excited!! Steve has also emailed several times with helpful advice ,despite being so very very busy with customer's orders. I am not in the least surprised he is so busy as the service he has provided is exceptional and totally different to any other manufactures I've spoken to. He telephoned tonight,only 2 days after me ordering,to give me a delivery date from Italy,next week! I am also delighted to see it will be delivered by Panther who take great care in transit.Steve has made me feel a special customer ,as clearly ,by these reviews ,he does with everyone.He has asked me to send photos of the new kitchen when it is ready. My plumber attended a 10 day course some years ago at De'longhi and was super impressed by their factory ,staff and commitment to developing the highest quality products.
Another rare opportunity is to be able to order directly from De'longhi on line Thank you Steve for everything you have done and De'longhi for having such vision to produce such a unique and sensational colour for your cookers. Annabelle

Excellent response from Steve during the pandemic. After ordering a Delonghi oven door hinge online that I was then clueless how to fit, I found the helpline number on the website and was able to speak to him directly and quickly. He gave me clear instructions how to fit it safely, which I then managed to do, despite not being particularly good with my hands. This is far better service than I've come to expect from what initially looked like a distant corporate helpline.

From the first call to the final delivery, DeLonghi UK were the very model in how to service a customer, especially in the middle of a pandemic.

Extra credit should go to Steve Richardson who went beyond the line of duty to ensure safe delivery of our 5 ring range cooker (even arranging for 90kg of cooker carried up two flights of stairs with our old cooker taken away and recycled for free!)

The actual cooker is superb. Everything you expect from a top of the range product.

I cannot recommend DeLonghi UK enough.