DeltaHub Reviews 

185
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

horrible shipping / delivery experience. delivered by some 3rd rate service called GOFO?! I've never even heard of this company. Tracking number says items sat in warehouse for 4-5 days then they at... Toon meer

Beoordeeld met 5 van de 5 sterren

Tilasin rannetuen puolisolleni ja hän on pitänyt siitä, aikaisempi geelimöykky ei liikkunut sujuvasti mukana. Itsekin olen testannut ja todennut hyväksi, meille molemmille sopii pienempi koko. Tu... Toon meer

Beoordeeld met 5 van de 5 sterren

Originally researched these Carpio 2.0 to buy for my wife who’s a nurse and has been suffering from wrist and elbow strain when constantly using her work computer to document patient care. I decided t... Toon meer

Beoordeeld met 1 van de 5 sterren

Loved my palm wrests, but they decided to ban me from their company discord after reviewing a product slightly negative after they sent a couple emails trying to get me in there. I would suggest av... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektronicawinkel

Geschreven door het bedrijf

Improve your well-being and productivity with our thoughtful desk accessories.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

185 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 46% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,9

Alle reviews

(185)

48 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

A bit pricey but it makes a difference

I was a bit sceptic about Carpio. So I hesitated like 6 months before I ordered a pair for me. I am using a mechanical keyboard and a touchpad (not a mouse).
In my opinion this is not the perfect setup for this product, but after one or two days, I think it has a positive impact on a daily basis. I would add extra pads with different height to make it more customisable.

17 november 2023
Beoordeeld met 4 van de 5 sterren

Overall great experience!

Order process and shipping is 10/10

Regarding the product: at first I was quite skeptical. I thought it was quite a bit silly. However, after using it for 2 days now, it already feels very natural. It now also feels weird not using it.

However, I do wish that all Carpios were usable with a wrist strap, i.e. for gaming. Having to buy a seperate product for that ... I do not really like that.

Would be cool to see a Carpio 3.0, that is integrates the wrist strap in an elegant way. Other than that, I like it quite a bit.

17 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It is too small in large size

It is too small in large size. +4-5mm left and about +2mm right would be nice. and please round the edge were the thumb is resting on a bit more. i tested it for a few weeks, and now im removing from my desk permanently. (right hander)

9 september 2023
Beoordeeld met 4 van de 5 sterren

Perfect, but ...

Deltahub has a very high-quality products.
But a flaw I found in the felt mouse pad is that the mouse often gets a little stuck in its fibers which is annoying when it happens multiple times.
Maybe the price is a little expensive especially for the Carpio

20 augustus 2023
Beoordeeld met 1 van de 5 sterren

Opaque Process that Gives No Trust

While it was easy to make an order, and they were quick to take payment, the shipping process was very opaque. Their order status page was never updated. I had to reach out after 2 weeks of no status change on my order, only to find out that the shipping company had never actually shipped my item.

When I did reach out, I had a very quick response to my first inquiry, that DeltaHub would reach out to the shipping company. I was expecting a follow-up by EOD. It took me reaching out every day for another 3 days until I received any sort of follow-up.

If I would not have reached out, I feel this company would never had followed up to see if the item was actually shipped or not. They would have happily took my money and would not care if an order was shipped.

All in all, a frustrating experience due to the lack of communication from DeltaHub. This is not a company I'd trust in the future, particularly when they are using a small/unknown logistics company (I'm in the US and ACI was the company DeltaHub uses), and do not have systems in place to ensure orders are shipped and received for customers.

25 augustus 2023
Review zonder uitnodiging
Logo DeltaHub

Antwoord van DeltaHub

Hey Joel,

First off, I genuinely want to apologize for the experience you've had with us. We dropped the ball on the communication end, and I can totally understand how frustrating and concerning that must have been for you. It's on us that you were left in the dark regarding your order's status, and it’s not the kind of experience we aim to provide.

Thank you for pointing out the issue with our logistics partner. We're going to revisit our processes and see where we can tighten things up to ensure this doesn't happen in the future.

If there’s anything else we can assist with, or if you want to chat more about your experience, don’t hesitate to reach out to one of our support agents.

Beoordeeld met 3 van de 5 sterren

Quality best but delivery way to expensive

Liked quality of a product and package itself. Disliked - expences on a delivery were way higher than package itself from your company. 10 Euros DHL Express + 28.70 Euros Custom service + 26.96 Euros DHL got from me for document service(to connect me with Custom). That is doubled the price. Maybee you should fire your logistician and find another one so you could deliver packages with better pricing for everyone not only for europeans?

17 augustus 2023
Beoordeeld met 5 van de 5 sterren

Quick Response

Support was quick to respond and helpful despite the issue ultimately just being local delivery confusion. Not DeltaHub’s fault at all.

21 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer support

I purchased a few items from DeltaHub on August 17 and I completely messed up the order. Not only did they fix my mistake the next day, they waved the cost difference.

While that was great, the fact that they worked on the issue without it being their fault has won them a returning customer.

18 augustus 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Doesn't Work For Me

I got the Carpio 2.0 and maybe the sizing is wrong but it doesn't feel comfortable in my hand. When gaming it's not that great since I would have to constantly find the correct seating after lifting.

I know there is a gaming version with the strap but from what people say about that one is that it's flimsy and breaks easily. Not to mention having that thing strapped to you makes typing annoying without taking it off so I won't bother trying it.

In the end the Carpio 2.0 did more damage to my wrist and hand than anything. I felt pain quicker than without it.

20 augustus 2023
Review zonder uitnodiging

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