I had some issues logging into the website and when I called I spoke with El and she was really helpful and patient with me. She’s answered all my questions and stayed on the line until I put my claim... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely not happy that I’ve submitted a claim and attached my receipt yet I receive an email saying you have emailed my dentist to confirm my treatment? I had a crown my receipt confirms no further... Toon meer
Bedrijf heeft geantwoord
Chat service was great both times. First time when it didn't let me register agent sorted it. Second time is spoke to someone called Emma who was also fantastic. Helped me throughout and very informat... Toon meer
Bedrijf heeft geantwoord
Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,2
Goed
2K reviews
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The site is so user friendly and the…
The site is so user friendly and the service is very efficient.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jas,
We strive to make our site as user friendly as possible and it's great to hear that we have achieved this. Thanks also for awarding us with five stars.
Take care
Esther
Denplan
A dental emergency occurred whilst away…
A dental emergency occurred whilst away from home in England visiting family. Contacted Denplan who arranged an appointment for me the following morning with a local dental practice. Efficient, effective and easy service.
So glad I joined Denplan a number of years ago.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Isabell,
Many thanks for leaving us a lovely email regarding your recent emergency. I'm glad you found us to be efficient and effective.
Best wishes
Esther
Denplan
I had a minor dental emergency and…
I had a minor dental emergency and Denplan helped me to get seen by a dentist within 2 hours of phoning them, close by and explained everything clearly. Couldn’t be more grateful to them.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Scott,
Thank you so much for your lovely review and I'm pleased you were happy with the service you received following your emergency.
Take care
Esther
Denplan
Excellent customer service
I needed an urgent appointment when I was away from home. James from Denplan was fantastic, very understanding and kept me informed throughout. He found a dentist less than five minutes from where I was staying. Rang me back to make sure that I was able to make the appointment. Very impressed with the customer service and the care and empathy shown by James. Thank you very much.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jane,
Thank you so much for taking the time to share your experience contacting our Emergency Helpline Team. We understand the worry and disruption that needing urgent dental treatment while away from home can cause.
We're delighted to know that James was able to source you a prompt, convenient appointment. It's wonderful to hear how informed you felt and how happy you are with the support you received.
Please be assured your kind words have been shared with James, and his manager.
Best wishes,
Charlene
Denplan
Having recently joined Denplan
Having recently joined Denplan, I have been very pleased and impressed with the whole service that has been provided.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mr Arnold,
Welcome to Denplan, and thank you for kindly taking the time to share your feedback. We're delighted to know how pleased you are with our service.
Thanks again.
Best wishes,
Charlene
Denplan
I do like Denplan
I do like Denplan. It takes all the guesswork about how much you might have to pay on your next visit to the Dentists. I've had cause to ring them up in the past too, and they've been very helpful.
Unfortunately, my Dentist recently switched from Denplan to another provider - didn't ask permission, just said they were doing it and that was that. I therefore went in search for another Dentist that actually does Denplan. However, because we'd been off it for a couple of months, we've had to be reassessed and my costs have now gone up from £21 to £33 per month so I'm incredibly annoyed with my old Dentists (who I'd been with, and on Denplan with, for decades). Not down to Denplan, but it's a pity they don't have an option to return within 6 months at the same price plan. Not my fault my Dentists got taken over.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi,
Thank you for bringing your concerns to our attention. While we are pleased to hear you have always been happy with our service. However, we are extremely sorry to learn of your experience and disappointment regarding your Denplan fees.
For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. It is the dental practice that set the fee’s.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure.
Saying this however, we'd like the opportunity to address your concerns and explain how your policy works in more detail. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your full name, date of birth and post code, please also make reference to this review.
Kind regards,
Charlene
Denplan
Changing Denplan dentists a shambles
I have been with Denplan for 5 years but have left because changing Denplan dentists was just too difficult.
Their website listing Denplan dentists was out of date with practices listed no longer with the company.The one option I wanted gave me completely different instructions to the Denplan procedures
13 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Howard,
Thank you for your review and for sharing your experience. We’re deeply sorry to hear that you found changing Denplan practices difficult and that the information available on our website was not as helpful or up to date as it should have been.
All customer feedback is extremely important to us and is a pinnacle consideration of our reviews. We would value the opportunity to investigate your experience.
To provide any further information and to enable us to address your concerns, please kindly contact us at : DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I registered with Denplan 19/07/26 for…
I registered with Denplan 19/07/26 for the plan to start on 01/08/26. I received confirmation and the registration fee and monthly payment have both left my bank on 03/08/26. In the confirmation pack, Denplan said my chosen dental practice would get in touch with me but I haven’t heard anything. I went into the practice to see why I haven’t been contacted, they said they haven’t heard anything from Denplan and that I need to contact them. I’ve tried calling Denplan twice on separate occasions, both times the phones have been down for staff training. I submitted a contact us form on their website a week back and haven’t heard anything back. I try to call the dental practice I’ve chosen and their phone line says the practice is closed, so I have to go in to talk to them.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Oliver,
We are very sorry to learn of the difficulty you have experienced booking your first appointment and for the issues you have experienced contacting us.
We're deeply sorry for the delay of our reply to your recent contact with us, please be assured we will respond as soon as possible, thank you for your patience.
All customer feedback is extremely important to us and we would like to look into your concerns further. To enable us to do so, please kindly raise your concerns via reply from when we respond to your query or alternative email us at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great service
Quick response to a claim for emergency dental treatment whilst on holiday in the uk.The process was straight forward and a full refund was issued. Many thanks Denplan!
15 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi,
Thank you for your 5 star review, we're delighted to know how pleased you are with our service and your claiming experience.
Best wishes,
Charlene
Denplan
Easy to use impossible to get paid
Been with Denplan through work for a number of years only ever claimed examinations and always submitted just payment receipt with claim paid. Last claim wasn't paid as they wanted an itemised bill. This time I got an itemised statement submitted photo of it as printed by dentist. But not good enough it needs to be an itemised bill on a non amendable document. So now I need to waste more time contacting my dentist again to ask for the magic non amendable document which will probably be rejected as I'm not sure what a non amendable document format will be accepted. The example shows a pdf but with Adobe pro it's an amendable document so I'm lost for what they want. They have the statement and the receipt but still not good enough. Probably costs me more in tax as a benefit then I claim back. For the change in policy on what's being accepted it's more hassle then it's worth at the moment. I understand needing proof and ok you want an itemised bill even for the lowest fee payable at a dentist but for some people a photo is the easiest way to submit evidence.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Sam,
Thank you for your feedback. It's disappointing to know how unhappy you are with your recent claiming experience.
We would value the opportunity to review your claims journey and investigate your concerns.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Denplan refused to reimburse in full a small out-of-hours fee
Denplan declined to reimburse in full a £95 out-of-hours consultation to obtain a prescription for a dental abscess. We have have been Denplan members for over 20 years and we feel this penny-pinching attitude is a sad reflection of how much of dentistry in the UK today has become motivated by profit. Very disappointing.
27 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jonathan,
We are very sorry to learn of your disappointment with Denplan, as with any insurance there are limitations to the cover provided as detailed within our terms and conditions.
All customer feedback is extremely valuable to us, and we would like the opportunity to investigate your concerns and experience.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great service
Great service. One phone call to Denplan and they made the emergency appointment for us the very next day. Can’t fault them.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Katy,
Many thanks for leaving us a lovely five star review and I am pleased we were able to source you an emergency appointment so promptly for you.
Best wishes
Esther
Denplan
The final stage of my dental implant…
The final stage of my dental implant journey didnt go according to plan when Denplan placed the claim on hold requesting further information including statements from my dentist for clinical need etc. I was surprised as I have already contacted Denplan to gain verbal approval.
I phoned customer services, Emma dealt with my query and she was absolutely superb. She found the initial document which supported the claim with the added clinical need statement in seconds. And a few seconds later she changed the status of my claim to approved.
No messing, no questions just immediate and effective action. It’s a great company and it is nice to see its employees are empowered just to sort things out the right way.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Nige,
Thank you so much for your five star review regarding your claiming journey. Each member of staff has the autonomy to assist customers in the best way possible and I'm pleased to hear that Emma was able to approve your claim during your call with her.
Best wishes
Esther
Denplan
Misleading advice
When I first contacted you, you were clear about amount I could claim back: not exceeding to £145. However you ended up paying me only £60.
I fail to understand that figure and do not accept your explanation in your email to me for your decision.
Whilst I appreciate your help in getting an appointment for me, I do not like being misled (lied to) about how much I could claim.
You stated that the dentist's fees were very high, however, you will have seen from the claim form that I merely had a temporary filling. I was in the dentist chair for about 5 minutes maximum and needed nothing more than a mere temporary filling. (which hasn't lasted, by the way, but I will not be coming back and will put up with pain until I can see my my own dentist. I accept that private dentists are expensive, but.....
I am, sadly, extremely disappointed with the service you provided to me especially the promises you had made yet did not keep.
16 juli 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Louisa,
I'm sorry to hear of your unhappiness with Denplan and would like the opportunity to look into your concerns further.
Please contact us at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Denplan
I was away from home and needing help…
I was away from home and needing help because I had an abscess.
Denplan provided excellent support and assistance from the start.
Dental appointment arranged to suit me straight away.
An excellent dentist took care of me and I left with a prescription for antibiotics. Collected them from the nearby pharmacy which was fantastic.
I found the insurance claim form easy to complete so the whole experience was faultless.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Fiona,
Many thanks for your lovely five star review. I'm so pleased we were able to support and assist you with your emergency and I trust the discomfort has eased.
Take care
Esther
Denplan
Super Helpful
Great service always from these guys and support agents are super helpful
12 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Carl,
Thanks so much for your lovely five star review. I'm really glad you find the level of service we provide is great and our advisors very helpful.
Best wishes
Esther
Denplan
Called on a Sunday afternoon and an…
Called on a Sunday afternoon and an emergency appointment was arranged for the next day.. then on Monday morning all arranged … great seeing!
9 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Rob,
I'm glad we were able to arrange for you to be seen so quickly and I hope your discomfort has eased. Thank you for leaving us the lovely review.
Best wishes
Esther
Denplan
Trustworthy and quick to answer
Trustworthy and quick to answer, the Dentplan team is really helpful
5 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Laurent C,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Denplan
great service through chat, portal updates would be beneficial
going through the portal you dont get any updates on where your claim is at or any additional information required however when i went on to chat Brandon was amazing very helpful and quick responses
5 augustus 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Lorraine,
Thank you for your review. We’re in the process of updating our systems and once completed this should help improve the overall functionality of our systems including the online portal. As the systems are being updated across all business areas, this will take some time, so your continued patience in regard to this is appreciated.
I'm so pleased to hear how happy you were with the help you received from Brandon. I have passed your comments on to Brandon and his manager who I'm sure will be delighted.
Best wishes
Esther
Denplan
James from Dentplan brilliantly managed…
James from Dentplan brilliantly managed my emergency dental situation. Within the hour an emergency appointment was found near to where we were staying on holiday. This really took the stress out of the situation.
Thank you.
29 juli 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Amy,
I'm so sorry to learn you experienced a dental emergency while on holiday.
It's lovely to hear that James from our Emergency Helpline Team made you feel supported and reassured. I can confirm I have shared your feedback with James and his manager.
I sincerely hope you don't experience another dental emergency, but please don't hesitate to contact us again if you need our support.
Best wishes,
Charlene
Denplan
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