I had some issues logging into the website and when I called I spoke with El and she was really helpful and patient with me. She’s answered all my questions and stayed on the line until I put my claim... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely not happy that I’ve submitted a claim and attached my receipt yet I receive an email saying you have emailed my dentist to confirm my treatment? I had a crown my receipt confirms no further... Toon meer
Bedrijf heeft geantwoord
Chat service was great both times. First time when it didn't let me register agent sorted it. Second time is spoke to someone called Emma who was also fantastic. Helped me throughout and very informat... Toon meer
Bedrijf heeft geantwoord
Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,2
Goed
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
As a very nervous patient with previous…
As a very nervous patient with previous bad dental experience, visited Pearl dental surgery Norwich
Was put at easy immediately from speaking to the receptionist to my appointment with Swapna Reddy
Explained everything in a calm professional manner , highly recommend
2 juli 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Samatha,
Thank you for sharing such brilliant feedback.
We’re delighted to hear how happy you are with the service provided by your Denplan dentist.
It's also wonderful to know how supported and informed you felt from your initial contact to your appointment.
We would love to also ensure this feedback is passed directly to the practice. If you have the time and would like us to do this, please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk , please ensure to include your plan number, DOB, and home postcode, please also make reference to this review.
Your feedback was a joy to read, thanks again.
Best wishes,
Charlene
Denplan
Nice enough plan but absolutely awful customer service AI front end makes interraction impossible
Having been a fairly satisfied Denplan client for more years than I care to remember I found the lack of accessibility of information regarding the basic function of cancelling my current plan and commencing a new plan due to a house move to be utterly bewildering in this day and age. It was completely impossible to speak to a human about this fairly simple query and the AI based assistant 'refused' to allow me to speak to a human agent because I did not have access to my account number. I am to put it mildly surprised to find that Denplan make it easy to leave and wave you off with 'sorry to see you go' but give you no pathway whatsoever to open a new plan with another Dentist. Once you have a plan it works well but the the complete lack of ability to interract with any representative other than the most annoying AI I have ever come accross makes things very difficult. Oh, and after three weeks of trying I still have been unable to commence a new plan.
8 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Martyn,
Thank you for taking the time to share your feedback and for your longstanding loyalty.
We are deeply sorry to hear about the difficulties and frustration you have experienced while trying to cancel your existing plan and arrange a new one following your house move.
For clarity, customers can cancel their plan either by calling us or by cancelling online, and a 21-day notice period applies. Plans are not transferable between practices, so when moving to a new dentist, customers would need to find a new practice and register for a new plan directly with them.
We would very much value the opportunity to investigate your concerns further, including your experience using our digital voice assistant. Please accept our sincere apologies for the inconvenience caused.
Your feedback is extremely important to us and will help us improve the support and accessibility available to our customers. To enable us to look into your concerns, please kindly contact us directly by email at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Amazing customer service always helpful…
Amazing customer service always helpful and there is no wait to get advisor on chat if you have any queries. They answered all my questions and proceed with claim
On chat. I really recommend them. Easy to access the website advisers are brilliant and provide an excellent customer service and claim is back to your account quicker then 5 days.
3 juli 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Ewelina,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to know how happy you are with the speed of our claims process, the support you have received and our overall service.
Your kind words and review really mean a lot to us, thanks again.
Best wishes,
Charlene
Denplan
Emergancy dental treatment.
Emergency dental treatment required one phone call to arrange time and location. No problem it was amazing service and my pain managed immediately.
14 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Richard,
Thank you for your lovely review. We're so pleased our Emergency Helpline Team was able to obtain you an appointment quickly, and even happier to hear you're now out of pain.
Thank you for your kind words and for taking the time to share your experience, we really appreciate your feedback.
Thanks again,
Charlene
Denplan
Denplan the 365 affordable cover for…
Denplan the 365 affordable cover for your teeth which are the window to your health ! Love it
1 juli 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mr Elkins-Jarrett,
We really appreciate your feedback, it's wonderful to know how pleased you are with your plan, and how valuable you find this.
Your review was brilliant to read, thank you.
Charlene
Denplan
👎🏻👎🏻👎🏻👎🏻
The policy descriptions does not clearly tell a normal customer what is covered in their policy. Poor customer service which takes long waiting time, useless advices in further actions that can be taken.
30 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Michael,
Thank you for taking the time to share your feedback. I’m sorry to hear that the policy information did not feel clear and of your disappointment with our service.
We understand how important it is for customers to have clear information about what is covered under their policy, as well as timely and helpful support when they need advice.
We would value the opportunity to investigate this further for you, to address any questions you may have in relation to your policy and the concerns you have raised.
To enable us to do so, please can you kindly email us directly, us at DenplanCustomer.Relations@simplyhealth.co.uk with your name, date of birth and home post code.Please also make reference to this review.
Kind regards,
Charlene
Denplan
I have been with Denplan for many years…
I have been with Denplan for many years but never had to arrange for out of hours treatment.
In this case I had a problem with a loose crown on a Friday afternoon when my own practice was closed. I was concerned due it becoming painful that it might be something more serious and didn’t want to wait until after the weekend.
I arranged an emergency appointment for the Saturday where the problem was resolved.
I applied to Denplan for reimbursement of the costs and it was arranged within a few days. All very straightforward. Thank you.
20 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Dove,
Thank you for your longstanding loyalty to Denplan and for sharing your experience contacting our Emergency Helpline Team.
We’re so pleased to hear that we were able to arrange an appointment quickly, and that your reimbursement was handled smoothly.
We really appreciate your kind feedback, your review was a joy to read.
Thanks again,
Charlene
Denplan
Very helpful from James at Denplan
Very helpful from James at Denplan, sorted an emergency appointment at a local dentist. Brilliant service, thank you.
29 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mark,
Thank you for kindly taking the time to share your feedback regarding your recent contact with our Emergency Helpline Team.
It’s wonderful to hear that we were able to arrange a convenient appointment for you, and that you were so pleased with the support James provided.
Please be assured your kind words have been shared with James and his manager.
Thanks again,
Charlene
Denplan
Needed emergency treatment…
On holiday seeking emergency treatment for abcess.
The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an appointment for me, local to where I was staying ,within three hours. Dentist looked in my mouth, confirmed abcess, gave me antibiotics . Cost £99. I claimed that online from Denplan and it was reimbursed within a couple of days. Would have given 5 stars if it wasn't for the robot!
19 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jane,
Thank you for taking the time to leave us a review. It’s wonderful to hear how pleased you are with the support provided by our Emergency Helpline Team and the speed of your reimbursement. I’m delighted to know that we were able to source you a prompt appointment while you were away from home.
We're very sorry to learn of your disappointment with our digital assistant. We really appreciate your feedback and would value the opportunity to review your experience, to explore any possible areas of improvement.
To enable us to do so please can you kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk , please include your plan number, DOB, and home postcode, please also make reference to this review.
Best wishes,
Charlene
Denplan
Great experience
I spoke with El Goldthorpe this afternoon regarding my new contract with Denplan. I had lots of questions as this is my 1st interaction with the team and she answered them all with a professional tone & clarity! Follow up email was sent with all relevant detail for me which I greatly appreciated.
Thanks again,
Stephanie.
24 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Stephanie,
Welcome to Denplan, thank you for kindly taking the time to share your feedback, it's lovely to know how pleased you are with the service and support you received.
Please be assured your kind words have been shared with El and her manager.
Please don't hesitate to reach out to us if you have any further queries or for anything else.
Thanks again,
Charlene
Denplan
Sunday service with a difference
Very professional and great follow up service to ensure that I received the support I required even on a Sunday would highly recommend anyone to join Denplan
21 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mark,
Thank you for sharing your experience with us. We’re so pleased our Emergency Helpline Team were able to arrange a prompt appointment.
It's wonderful to know how pleased you are with the service and support you received.
Thank you again for your lovely review and for recommending us, your feedback and support is greatly appreciated.
Best wishes,
Charlene
Denplan
Look further for a dental insurer
Having got past a robot waited over 15 minutes for a real person to speak to me! I wanted clarification on my contract terms.
To be honest I pay around a £1k a year, I’m not convinced on the integrity of this “middleman”.
23 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Richard,
Thank you for taking the time to leave your review. We’re sorry to hear of your disappointment with our service.
We’d like the opportunity to look into this further, to address your concerns, and help clarify any questions you have about your contract terms.
Please contact us directly and share any further information relating to your review so we can investigate this for you.
Please email: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to review your account, please include your plan number, DOB, and home postcode, please also make reference to this review.
Kind regards,
Charlene
Denplan
Excellent company and staff very…
Excellent company and staff very friendly and helpful
22 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Caroline,
Thank you so much for your 5 star review and kind words. Your feedback was wonderful to read and we really appreciate it.
Thanks again,
Charlene
Denplan
Antwoord van Denplan
Hi Jade,
Thank you for taking the time to share your feedback regarding your recent contact with us, it's wonderful to know who pleased you are with the support you received.
We would love to be able to share your kind words with the correct adviser and ensure that they receive the recognition they deserve.
To enable us to do so, if you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk
Thanks again,
Charlene
Denplan
Fantastic experience every time I need
Fantastic experience every time I need help or have a query. Everyone in the team is always incredibly supportive and Anna recently went above and beyond answering my questions - thank you.
19 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Kate,
Thank you so much for your lovely review. We’re delighted to hear how pleased you are with our service.
We are very proud of all our team and its wonderful to see them recognised.
Please be assured your kind words have been shared to the team, to Anna, and also her manager.
We really appreciate you taking the time to share your feedback.
Thanks again,
Charlene
Denplan
Denplan don't want to hear complaints…
Denplan don't want to hear complaints about your dentist, they don't care if they're charging you for work that should be covered by there insurance plan ie root canal should be covered by my plan, "oh! that will be £460 please" crown should be covered by my plan, "that will cost you £300 thank you" My dentist asked me to travel several miles away to another dentist who supposedly had better equipment to do a root canal and would charge me over £400 I refused to go as I was unable to drive at the time so he grudgingly carried out the root canal himself but boy did he make me suffer pressing on my swollen gum then pressing one of my teeth so hard it still aches today. Complaining I wasn't opening my mouth wide enough and offering to take all my teeth out. I haven't been back, I've spoken to several other people and it seems its common practice for dentists (not just mine) to send Denplan customers to other practices were they are charged for work that should be ( as per there plan laid out in writing by Denplan) covered by there Denplan policy. I have 3 people on Denplan and will be looking at the alternatives. Don't bother trying to ring Denplan I waited 15 min after arguing with AI robot.
21 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Keith,
Thank you for bringing your concerns to our attention.
We are deeply sorry to learn of your experience. For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
It's also very disappointing to learn that your interaction with our digital assistant was not as smooth as we would like and we sincerely apologise for any inconvenience caused.
All customer feedback is extremely important to us, please can you kindly contact us directly to enable us to look into this further for you.
Please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to review your account, please include your plan number, DOB, and home postcode, please also make reference to this review.
Kind regards,
Charlene
Denplan
stupid admin system when you move…
while the cover is good the fact you have to cancel when you move to a new dentist and then re-apply is pathetic and a mess, my account says i have a missed payment which i don't. i have to create a new log in while the exiting one still works, the admin of this is a joke.
17 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Cliff,
Thank you for your feedback. We’re very sorry to hear that you found the process frustrating when moving to a new dentist, we are sorry for any inconvenience.
All customer feedback is extremely important to us and we would value the opportunity to look into this for you, to address your concerns.
To enable us to review your account and please kindly please email us at : customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great customer service
Had a few reservations regarding my policy , called up and was put through to Emma who was great, very knowledgeable and answered all my questions I had, in the end, I decided to upgrade my policy as I felt reassured by the customer service Emma provided.
18 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Z Rafique,
Thank you for your lovely review. We’re delighted to hear that Emma was able to answer your questions and provide the reassurance you needed when reviewing your policy.
We really appreciate your kind feedback, which has been shared with Emma and her manager.
Thank you again for taking the time to share your experience.
Best wishes,
Charlene
Denplan
Moving to a dentist closer to home.
Moving to a dentist closer to home, my wife and I chose the Denplan dentist as our way forward, very pleased how quickly we were accepted and starting new treatment plans so soon.
4 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Dave,
We would like to extend a warm welcome to you and your wife at Denplan, and thank you for your kind words. We’re delighted to hear how pleased you are with the service you received while setting up your plan.
Thanks again and best wishes,
Charlene
Denplan
Excellent customer service
Excellent customer service
I had problems registering my account online and had to contact customer service. I got connected to El Goldthorpe who was very helpful and provided me with additional information that was needed. She assured me that she was available to be contacted again if i encounter any future difficulties or information. Excellent customer service El!!
17 juni 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Linda,
Thank you so much for your wonderful feedback, we are delighted to know how pleased you are with our service and the support provided by El.
Please be assured your kind words have been shared with El and her manager.
Best wishes,
Charlene
Denplan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.