I chose Designer Carpets because of the excellent reviews and I wasn’t disappointed! I ordered a runner for the hallway and prior to delivery I had a courtesy call to explain a little design flaw in t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The team were fantastic — so helpful and genuinely friendly. I ordered a made‑to‑measure rug for my home office and it’s perfect. I later needed a smaller rug in the same material, which was no longer... Toon meer
Bedrijf heeft geantwoord
Ordered samples first before making an order for my carpet. Got a choice of delivery dates and was emailed the previous day with a time slot. Delivery chap took the carpet through to my back garden at... Toon meer
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Designer Carpet delivered exactly what we needed, on time. The delivery guy was pleasant and knew exactly what he was talking about. The carpet was excellent, good quality and we are enjoying... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.
Contactgegevens
Ripley , Verenigd Koninkrijk
- 01332 346 444
- info@designer-carpet.co.uk
- designer-carpet.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service carpet…
Excellent customer service carpet remnants s rug making too . Highly recommend
3 maart 2026
Antwoord van Designer Carpet
Thank you for your lovely review! We’re delighted to hear you were pleased with our customer service. We really appreciate your recommendation!
Fustrating operating model
Dealing with Designer Carpet is incredibly frustrating. Firstly, they only deliver to postcodes one day a week which is not made clear when you order and also severely limits your options. Secondly, unlike every other supplier we've worked with (kitchen units, quartz worktops) they require you to confirm a delivery date before booking it in. We were given less than 48 hours to confirm a delivery slot by which point we'd missed it and had to wait an extra week! They claim there are no other specialist couriers in the country who could deliver it which I find hard to be true.
17 april 2026
Review zonder uitnodiging
Antwoord van Designer Carpet
Thank you for taking the time to share your feedback, and we are sorry that you have found our delivery process frustrating.
Carpet delivery is unfortunately different from most other products. There are very few couriers willing to transport carpets safely, and even fewer that are willing to do so with larger/heavier rolls.
We always require confirmation from our customers before booking a delivery date. This is because if the customer is not present for delivery on the day, the delivery will failed, which can then lead to delays and additional redelivery charges.
We appreciate your feedback, as it helps us review our communication processes, and we’re sorry again for any inconvenience caused.
Extremely helpful and professional service
Steven couldn’t have been more helpful in working out an open tread stair carpeting solution for us. He worked diligently on our behalf and kept us up to date every step of the way in producing exactly what we needed. We are very happy with the product quality and the carpet fitted exactly as he suggested. The stairs look amazing and I highly recommend Steven and this company in the supply of designer carpets.
10 maart 2026
Antwoord van Designer Carpet
Thank you so much for such a fantastic review! We’re delighted to hear Steven was able to help and was keep you informed throughout the process. It’s wonderful to know the carpet fitted exactly as planned and that you’re so pleased with the final result. We’ll be sure to pass on your kind words to Steven. Your recommendation means a great deal to us!
Quick and easy
Great value compared to similar stockists, prompt delivery, excellent communication. Would highly recommend.
16 maart 2026
Antwoord van Designer Carpet
We truly appreciate your kind words and 5-star rating! It’s fantastic to hear that you’re happy with your purchase. Thanks again for choosing us!
Excellent staff communication and level…
Excellent staff communication and level of information great.
Very friendly and easy to deal with.
23 maart 2026
Antwoord van Designer Carpet
Thank you so much for such a wonderful review! We appreciate your feedback and we are so glad you had such a good experience ordering from us. We hope to hear from you again in the future!
Happy with my experience
Quick and informative delivery service, carpet arrived in excellent condition and of course, carpet as described. Very happy with my purchase. Shop is professional and I highly recommend it.
23 maart 2026
Antwoord van Designer Carpet
Many Thanks, we really appreciate your review and hope to help you again soon.
Antwoord van Designer Carpet
Thanks for the review and rating Kelly and we hope to help you again in the future
Kind Regards
Wholly reconmended
Efficient with excellent customer service and good value for money. First purchase was a perfect bespoke runner. Now in the throes of planning new rugs for the sitting room.
30 maart 2026
Review zonder uitnodiging
Antwoord van Designer Carpet
Thank you so much for such a lovely review Elizabeth! We are so glad you had such a great experience shopping with us. If you need any help planning your sitting room rug, let us know and we'll do what we can to help!
great experience
great experience, the lady on the phone was so helpful and the delivery was hassle free. Very happy with my rug
16 maart 2026
Antwoord van Designer Carpet
Thanks for such a wonderful review! We're so glad you had such a great experience shopping with us.
Really helpful team
Really helpful team. Went out of their way to source the sisal carpet I was looking for. Such a great service and really good value. Thank you.
13 maart 2026
Antwoord van Designer Carpet
Thank you for your wonderful review! We’re delighted our team were able to find exactly what you were looking for. We really appreciate your feedback!
Absolutely over the moon with the…
Absolutely over the moon with the carpet and service
11 maart 2026
Antwoord van Designer Carpet
Thank you for your lovely review! We’re thrilled to hear you’re over the moon with both your carpet and the service. We really appreciate your feedback!
Good quality products delivered on time…
Good quality products delivered on time without any issues.
17 maart 2026
Antwoord van Designer Carpet
Great to hear and many thanks for sharing your experience!
Lin is so helpful
Lin in the customer services was absolutely amazing. Great service!
Helen Avoth Interiors
16 maart 2026
Antwoord van Designer Carpet
Thanks Helen, we will be sure to share this special feedback with Lin,
Antwoord van Designer Carpet
We really appreciate your review and rating, and glad to hear we hit the mark for you!
This is a very efficient company that…
This is a very efficient company that carefully prepares and conveys carpets of the highest quality at very acceptable prices. Iain
10 maart 2026
Antwoord van Designer Carpet
Thanks for the review, Iain. We really appreciate your shopping with us.
Easy Company to deal with
Easy Company to deal with! Quickly and well dispatched at reasonable cost!
9 maart 2026
Antwoord van Designer Carpet
Thank you for your kind feedback. We really appreciate your support!
Fabulous rug created created by…
Fabulous rug created created by Designer Carpet bespoke from a remnant piece of carpet. I'm very happy with the service and quality.
6 maart 2026
Antwoord van Designer Carpet
Thank you for your great review! We’re delighted you found the perfect remnant for your project. We really appreciate your support and look forward to helping you again!
Great selection of discounted remnants
Great selection of discounted remnants, good brands and big discount. Perfect for our small project. Good delivery experience. Will certainly use them again.
9 maart 2026
Antwoord van Designer Carpet
Thank you for your great review! We’re delighted you found the perfect remnant for your project and were pleased with the selection, value, and delivery. We really appreciate your support and look forward to helping you again!
Antwoord van Designer Carpet
Thank you for your kind review! We’re delighted you’re happy with the service and that everything was fast and accurate. We really appreciate your feedback!
Antwoord van Designer Carpet
Thank you for your great feedback! We’re delighted you found exactly what you wanted at a great price. We really appreciate it!
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