Really impressed with the quality and customer service from Designer Wallpapers. The team were very responsive, helpful and a pleasure to deal with throughout. The quality of the wallpaper is excel... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... Toon meer
Bedrijf heeft geantwoord
Very prompt delivery service and easy to use online website. I'd looked at this paper on other sites and designer wallpaper were the cheapest. I am so pleased with the colour and pattern of my Nina... Toon meer
Bedrijf heeft geantwoord
The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contactgegevens
4 Hepscott Road, E9 5HB, London, Verenigd Koninkrijk
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ralph Lauren Wallpaper
Ordered 9 rolls of Ralph Lauren “Swingtime Herringbone” wallpaper, described as “paste the wall for easy installation.” In practice, installation by experienced decorators resulted in the glass bead finish shedding during normal handling and dispersing onto hands, tools, paste and surrounding surfaces, leading to an unacceptable finish.
I supplied video evidence showing the issue developing under real installation conditions. The response was that this behaviour is “normal” and attributable to installation technique, with reliance on a separate instruction sheet included in the packaging.
If “easy installation” in this context requires brushing loose beads from the back, preventing any bead contact with pasted surfaces, and managing static so that particles do not reattach to the face, that is not something a customer would reasonably infer from the product description.
Seven unused rolls were accepted back after 92 days, but a 20% restocking charge was still applied. Two rolls used during installation attempts were not refunded.
For context, a different Ralph Lauren wallpaper was installed immediately afterwards by the same decorators without issue — which rather narrows the variable.
Communication was polite throughout. The outcome, however, highlights a disconnect between how this product is marketed and how it performs in normal use. Buyers should clarify installation requirements very carefully before purchasing.
Response to Paul / Thank you for your responses.
The central issue remains unchanged. The product was marketed on your website as “paste the wall for easy installation,” yet in practice proved highly susceptible to bead transfer during normal handling, contaminating paste lines and surrounding surfaces to the point that an acceptable finish could not be achieved by experienced decorators. That is clearly difficult to reconcile with the description provided at the point of sale.
While I appreciate specialist finishes require care, the level of handling sensitivity described after the fact sits some distance from what most customers would reasonably interpret as “easy installation.” In practical terms, successful application appeared to require a degree of environmental and handling control that simply does not reflect a normal domestic setting.
I also note the apparent shift from the previously referenced 90-day position to a 30-day returns policy, together with the explanation that the 20% restocking charge was in fact Ralph Lauren’s requirement rather than your own. This change in stance is duly noted.
I was prepared to absorb the loss of the two opened rolls. However, the application of a further 20% restocking charge, despite the product being returned immediately once the issue became evident and a replacement order being placed with yourselves to keep the project moving, remains difficult to reconcile with a reasonable or genuinely customer-focused resolution.
Fortunately, ongoing renovation works at my home meant I was easily able to source in excess of £2,400 of wallpaper elsewhere via John Lewis, who have provided an excellent experience entirely free of these rather nonsensical customer service issues. I would highly recommend them. Their customer service is outstanding.
I appreciate the partial refund and hope that the difference was worth it. I wish you well.
29 april 2026
Review zonder uitnodiging
Antwoord van Designer Wallpapers
Thank you for the further response.
The Swingtime Herringbone is a beaded specialty wallcovering — the glass bead finish is clearly shown and described on the product page, and detailed manufacturer installation guidance forms part of the product specification and is supplied with every order.
Beaded wallcoverings handle differently to flat-printed papers, which is precisely why specific guidance exists. In practical terms, some bead loss during handling is inherent to this finish — the established technique is simply to brush loose beads away from the pasted edge with a soft brush, which is standard practice for textured wallcoverings. The video supplied is itself instructive on this point: it includes audible contact between a hard implement and the surface, inconsistent with the soft-bristle technique required and accounting for the bead transfer captured. The comparison to a different Ralph Lauren paper installed afterwards isn't directly relevant — Ralph Lauren's range spans flat prints, grasscloths, beaded finishes and vinyls, each with its own handling characteristics.
On the commercial points: our published returns window is 30 days for a refund. The seven unused rolls were 62 days outside that window. As a goodwill exception we approached Ralph Lauren directly to take them back; they kindly agreed subject to a restocking charge — the manufacturer's term for accepting a late return of this kind, not a fee imposed by ourselves.
Having reviewed the evidence and the manufacturer's specification carefully, we are satisfied the product has been accurately described and the resolution offered is fair in the circumstances. We wish you well with the completed project.
Love my wall paper I chose
Love my wall paper I chose, it looks so well, in the bedroom. Delivery was fast and the added bonus of being able to return the wall paper rolls you didn’t use. I sent one back, just waiting for refund.
Great website
17 maart 2026
Antwoord van Designer Wallpapers
Hi Carolyn,
Thank you so much for taking the time to leave such a lovely review — we're delighted to hear the wallpaper looks great in your bedroom and that you found the whole process, from delivery through to returning your unused roll, easy to navigate.
Just to confirm, your refund has now been processed and should be back in your account within the next few working days, depending on your bank.
Thanks again for choosing Designer Wallpapers — we really appreciate it, and we hope you enjoy the finished room for many years to come.
Best wishes,
Paul
Designer Wallpapers
Antwoord van Designer Wallpapers
Thank you, Catriona! Really glad we could turn the delivery around quickly for you, and it's lovely to hear you're happy with the paper. We hope to see you again soon!
Very happy customers....
Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with our new wallpaper.
16 maart 2026
Antwoord van Designer Wallpapers
Thank you so much, Rachel! We're really pleased the samples were helpful and that everything arrived quickly. Enjoy your new wallpaper — it's always lovely to hear when a room comes together just as hoped. 😊
Great products. Great customer service !
Great products. Prompt deliveries. Great customer service. Trustworthy
10 maart 2026
Antwoord van Designer Wallpapers
Thank you so much, Armando — what a lovely review! We're really pleased to hear you've had a great experience with us, from the products through to delivery and customer service. 'Trustworthy' is exactly what we aim to be, so that means a lot. We look forward to helping you again soon! 😊
Paul & the Designer Wallpapers Team
My experience was wonderful both times…
My experience was wonderful both times I purchased. Arrived on time and well packaged. Great prices, prompt service and a website that works. Thank you
11 maart 2026
Antwoord van Designer Wallpapers
Thank you, Sally — it's so lovely to hear you've had a wonderful experience with us not once but twice! We put a lot of care into packaging and making sure orders arrive safely, so it's great to know that's coming through. And 'a website that works' — we'll take that! 😄 We hope to welcome you back for a third time soon.
Paul & the Designer Wallpapers Team
Very pleased
I bought the Byobu mural wallpaper which I love and was very pleased with it. A small problem which was beyond Designer Wallpaper's control was immediately dealt with and I'm very happy with the service and care I received in solving the issue. Free next day delivery is provided - which a lot of other suppliers do not do. Overall a very good experience with Designer Wallpapers.
4 maart 2026
Antwoord van Designer Wallpapers
Thank you so much for this, Jane — and for your patience and understanding while we worked through the issue together. The Byobu mural is a beautiful choice and we're really glad it's now up and looking as it should! These situations can be stressful, so it means a great deal to know you felt well looked after. We hope you enjoy it for many years to come.
Paul & the Designer Wallpapers Team
Fabulous
Wallpaper arrived quickly. Excellent quality. I now have the most fabulous exotic bathroom. I love it.
5 februari 2026
Antwoord van Designer Wallpapers
Thank you so much for your wonderful review! We're thrilled the wallpaper arrived quickly and that you're delighted with the quality. An exotic bathroom sounds absolutely stunning — we'd love to see it! Thanks for choosing Designer Wallpapers. 🌿
Antwoord van Designer Wallpapers
Thank you, Andreas! We really appreciate you taking the time to leave a review. It's great to hear you had a professional experience with us — we hope to welcome you back soon.
Efficiency…
Ease of ordering and efficiency of delivery. No charge for carriage is an incentive to use this company. No complaints at all.
7 februari 2026
Antwoord van Designer Wallpapers
Thank you for the lovely review, Barbara! We're so pleased the ordering process was straightforward and that your delivery arrived promptly. Free UK delivery is something we're really happy to offer, and it's great to know it makes a difference. We look forward to seeing you again! 😊
Kind regards,
Paul
Very helpful and kept me in the loop…
Very helpful and kept me in the loop the whole time. Recommending !
1 februari 2026
Antwoord van Designer Wallpapers
Thank you so much, E! We're really glad we could keep you updated throughout your order — communication is so important to us. We appreciate the recommendation and hope to see you again soon! 😊
Warm regards,
Paul
Excellent
Excellent. I would highly recommend Designer Wallpapers for their huge collections and fast delivery. You must pay them a call.
9 januari 2026
Antwoord van Designer Wallpapers
Thank you so much for your kind words, Peter! We're delighted you had such a great experience with us. It's always wonderful to hear that our customers appreciate the range of collections we offer and our speedy delivery. We really appreciate the recommendation — thank you for taking the time to share your experience!
Kind regards,
Paul
Prompt and efficient service
6 januari 2026
Antwoord van Designer Wallpapers
Thank you, Heidi! We really appreciate you taking the time to leave a review. Glad we could deliver a smooth experience! 😊
Antwoord van Designer Wallpapers
Thank you for your lovely review, Mrs Lewin! We're delighted you had a great experience with us. We hope you enjoy your purchase! 😊
Great service
There was a small delay with my wallpaper but I was contacted by the company and asked if I still wanted it or a refund. I didn't have to wait long and am grateful they were honest and open with me. Excellent service.
9 januari 2026
Antwoord van Designer Wallpapers
Thank you so much for your kind review, Karen! We're sorry about the small delay, but we're glad we could keep you informed and get everything sorted quickly. Honesty and open communication are really important to us, so it means a lot that you appreciated that. We hope you love your wallpaper — enjoy! 🌟
Very happy with my experience of both…
Very happy with my experience of both my purchases from Designer Wallpapers, the latest of which was delivered today.
Both lots were sent out for delivery immediately and that was the same experience when I originally ordered the samples. I found Designer Wallpapers to be far more responsive than other wallpaper companies online. On my latest delivery they were actually let down by Fed X who had the wallpaper but did not deliver it on the day they quoted (Friday) and therefore it was delivered after the weekend, otherwise it would have been next day delivery.
Best of all they have a telephone number and a human (Paul) who cares at the other end. I would recommend and would definitely purchase from Designer Wallpapers again.
2 februari 2026
Review zonder uitnodiging
Antwoord van Designer Wallpapers
Thank you so much for this wonderful review and for being a returning customer - that means the world to us! I'm really pleased to hear you've been happy with both your orders and found our service more responsive than other companies. We do pride ourselves on quick dispatch and being available when customers need us.
I'm sorry FedEx let us down on that Friday delivery - it's frustrating when the courier doesn't deliver to their own schedule, especially over a weekend. Thank you for understanding that was on their end rather than ours.
It's lovely to know the personal touch makes a difference. We're a family business and genuinely care about every order that goes out the door. Thank you for recommending us, and we look forward to helping you again in the future!
Best regards,
Paul
Delighted with my purchases and the…
Delighted with my purchases and the speed of the delivery.
Easy and interesting prices. Will recommend
30 december 2025
Antwoord van Designer Wallpapers
Thank you so much for your lovely review! We're delighted you're happy with your purchases and that everything arrived promptly. It's always great to hear when customers find our prices competitive too. We really appreciate your recommendation and look forward to helping you with future projects!
Kind regards,
Victoria
Outstanding Source of the Best Wallpapers
Massive selection of wallpaper - competitive prices - quick turnaround times - knowledge of rules affecting international shipping.
20 december 2025
Antwoord van Designer Wallpapers
Thank you so much for your wonderful review, David! We're delighted you had such a positive experience shopping with us. It's always a pleasure serving our US customers, and we work hard to make international ordering as smooth as possible. We hope to see you again for your next project!
Best wishes,
Paul
Delivery was promised soon but takes ages…
When I ordered I was told the delivery would take only a couple of days. I made my arrangements. After a week or so I got the information the wallpaper would be out of stock, it would take another 3-4 weeks for delivery. I am still waiting for it.
17 december 2025
Antwoord van Designer Wallpapers
Antje, I'm really sorry for the delay and the lack of clear communication. This isn't the service we aim to provide. I've been in touch directly to resolve this for you — whether that's getting you a firm delivery date or helping you find an alternative that's ready to ship now. Please do check your email or get in touch if you haven't seen my message. — Paul
Great customer service
Great customer service - company had no stock but contacted manufacturer in Poland to supply me with the 1 roll I needed
16 december 2025
Antwoord van Designer Wallpapers
Thank you so much for taking the time to leave this review, Warren.
We're delighted we could track down that roll for you from the manufacturer in Poland – sometimes it takes a bit of detective work, but getting you exactly what you need is what we're here for. We really appreciate your patience and your business.
Wishing you all the best with your project.
Paul
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.