Diamonds Factory Australia Reviews 

Very easy to deal with - informative phone advice and prompt service and delivery

Great experience , easy to order and get what I wanted in terms of size , metal type and colour and diamonds
Workmanship was great and very happy with the piece

As we already knew what we were looking for from the website, the process was smooth and easy.
We had the help of Giselle to see through our appointments. Giselle was lovely to work with,
very helpful and made everything seamless.
Communication was prompt and efficient.
As was the delivery of the products chosen.

Very happy with staff assistance and final product

Easy to order
Got what i wanted only bad was it took a while to get to me.

Excellent service, wife loves her new engagement ring and wedding band.

When it says that it is a screw back I thought it was similar to a cartridge earring where it has a flat back and screws in slightly, but these have a thread down the pole and the backing screws all the way. Not what I was expecting and not very happy as they hard to put in and out of my piercing

Wonderful customer service. Beautiful earrings.

Very user friendly webpage. I love the final product. It is beautiful with very good workmanship. Very well described and true to pictures on their site.

Beautiful ring and great price, very happy

I’m happy with my purchase, very pretty and appreciated being able to select rose gold. I was disappointed that in my opinion it was Australian company/product. I wasn’t under the impression that it would take so long to arrive either. Also my fault as I should’ve measured, didn’t appear online to be as small as they are. A photo with someone wearing them for reference would be good. So just think better clarity as per above mentioned things would be appreciated.

I like that they have many options on the website, and the staff was very helpful to help me change my order. However, It was difficult to choose a ring when they didn’t have the actual gemstone so I can gauge the size of the stone before ordering. As a result, the ring was a little smaller than I expected. Also, delivery was a week late and I had to follow up to see where my ring was. I was not in a rush so I was ok with it, but if you need your item for your special occasion, you need to take extra caution. Overall, 7/10.

The ladies in Diamonds Factory esp Julie and Trish, are amazing. They look after you so well. They are very patient as they know how a huge decision like this can be overwhelming. Their expertise and experience are unparalleled compared to the other shops. You’d feel the personalisation, security and care from their them. Definitely coming back here for the next ones.

Great service and wide range of earrings. Love the rose gold choice of material

Beautiful earrings and friendly customer service.

Beautiful ring that exceeded my expectations!!

Beautiful collections and excellent customer service

Great sales people and excellent service. The ring is really lovely!