DigitalFibre Reviews 

ABSOLUTELY DISMAL. THEY JUST PUT US ON HOLD FOR LITERALLY HOURS. I base my review on we were a new customer starting 11 May. We were without broadband and telephones for over 3 hours and your representative thought this was normal Friday 15May we came into work to no telephone service for over 2 1/2 hours. Your agent could only get one phone to work. They said it could be a faulty phone. And she would investigate. She did phone back 2 times and said she would phone back before 5. She didn't. They couldn't divert phone to my mobile. Our first phone call of the day knocked off after 1 hour. Rang again 15 mins...still no answer. 2 other staff members rang Digital for nearly an hour...got no reply. ..the sheer frustration was really serious. I sent several emails. Then after 2 1/2 HOURS one of your staff phoned. It is now 9 pm evening....still only one phone connected. We are an online and we take most of our orders via phone. We are a florist so phones are of the utmost importance. From the first day of business with Digital I so much regretted changing to their company. Do you not agree my review came from complete and utter frustration

Tia was very friendly and attentive. She made me feel at ease and resolved my query in a professional manner.

As always Tiahh handled my call in a positive way and checked in on me at the same time.
Thank you for sorting out my concerns.

Poor speed; inaccurate billing; poor communication; failure to correct issues

Spoke to lovely belle on customer service who was very helpful and kind yet again. Wanted to also mention sophie where nothing is too much to ask for and she for sure is a credit to the company, i think i would be a lot more stressed if it wasnt for sophie

You’ve not kept your promise that all charges from BT WOULD be paid by your company also the phones don’t work cannot register with base station they should have been paired before you sent them out PATHETIC WISH I HADNT trusted Rob rowley !!!!

Digital fibre have been absolutely fantastic and continue to support me whilst in dispute. More so, I would like to say a massive thank you to Chloe who has been incredible with service, ease of speaking and overall simplify things and making me have trust again in speaking to a company. Speaking to an actual human who understands you and calms you is priceless. Chloe you’re fantastic

Polite and to the point.

Every thing went wrong! Internet was changed over eventually but took a little while. Have only recently found out that they never notified the supplier so now getting double billed!!! Took out a phone package with them that took over 6 weeks to install after the handsets were delivered.

Customer service is very limited, they don't respond to emails and telephone calls to them are never answered, they always have to call back if you're lucky!

They are supposed to be taking care of termination charges from old supplier but it seems that hasn't really happened and they charged 3 months upfront before ethe system went live. Have had to pay current supplier in this time as well due to the lack of information.

If you want to waste you're time, effort and eventually legal cost, this is the company for you!

Waste of time and very frustrating. Do nothing they say they are going to do and seem happy take your money and give you the worst service ever

Very helpful young lady

Had a good experience talking to Ally ..
Finally I am hopeful things will get sorted going for forward.

"Tiahh" Kown want she was talking about, and went out of her why to help.

PLEASE STAY AWAY FROM THIS COMPANY.!!!!!!

Honestly the worst company I have tried to deal with, talking 3 hour waits on the phone,, 3rd week into a problem with the internet no fix and seems like no plan to get a fix sorted.!!!
though the phone staff are nice (I know it’s not there fault) it’s just an absolute sh*t show of a company..
it as Cost my business thousands in last revenue SO FAR and they don’t seem to care, also they have just tryed to take £180 out my bank agreed to a contract at £40 with no bill or brake down of costs

Back in February, I complained about the treatment of my 100-year-old mother and was assured that a refund was to be processed.

My mother subsequently terminated the contract and paid an agreed termination fee.

The other day (yes, we are in May), she noticed that the company had set up an unapproved direct debit and taken a payment of around £90 from her account. Which bit of termination don't this company understand and when did they start sanctioning theft from an account?

I was asked, after the last complaint to consider putting something nice on. Sad to say, this company have stooped to new lows. AVOID AT ALL COST - YOU HAVE BEEN WARNED

Chloe from Digital Fibre has been helping me sort out an Early Termination Fee from my previous supplier . She has been very supportive and a fountain of knowledge. Composing letters for me to send to the previous supplier. Always rings back or emails. Sorted out several related problems as well .
Thank you Chloe

Ruby in customer service was fantastic, ran some tests and spoke to engineers about my issues. She called back as promised with answers. Let’s just hope the openreach team are as professional as Ruby.

Terrible, never answer the phone or email

Chloe was amazing- She reassured me and kept me calm when I was in an head to head battle with escalating charges from BT !
She enabled me to get a positive outcome - I’m so grateful for her expertise in guiding me through a traumatic period !!
Thankyou Chloe you are a Godsend

Very poor service they don’t answer the phone or emails! And I’ve had an email asking for another good review from Chloe ?

I would leave 0 if I could. Our business was approached by digital fibre, who stated they could beat our current bill with other providers for the same service. We agreed. This led to the biggest whirlpool of nonsense I've ever seen in my life......
A long story short, we plugged the equipment in and.....it didn't work. Nobody at their end could make it work. For weeks we had a drop in internet and phone troubles for month. It cost us a fortune to go back to other provider, and after exercising our 14-day right to leave the service, they still went ahead and ported over the other site (without our knowledge). This was in October, and we are STILL receiving bills from them, with threats of debt recovery from services we haven't had in 7 months..... and every time I email and call, there is no reply, no answer, nothing. Pressing 1 for a call back doesn't happen. A telecoms company who can't process information, receive emails or phone calls...... Stay well away rom them.