The service, quality and price were brilliant. I’m afraid closing your online site has caused me a great deal of trouble. My cat only likes chicken pearle wet food. So when the local supermarket stop... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have been using Purina Direct for nearly 4 years now and it has been our go-to supplier for our cat food. It is very sad that the direct arm is now closing down. It would seem that Purina's di... Toon meer
Bedrijf heeft geantwoord
I am so sorry that this website has closed. You could buy your cat food cheaper than at the supermarket, and get it delivered free , saving you both the inconvenience, and the exertion of carrying hea... Toon meer
Bedrijf heeft geantwoord
It’s so sad that this website has closed, it’s the only place i’ve been buying my cat’s food from since i adopted them because they’re picky and only eat beef flavoured things, and it saved us so much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
PURINA®
Geschreven door het bedrijf
- Here at PURINA®, we think life is better with pets – and that people and pets are better together. Many of us are pet owners too so we know first-hand what a huge role pets can play in people’s lives. With over 85 years’ experience behind us, we are experts in pets’ nutritional needs and are committed to creating nutritious foods that will keep cats and dogs of all ages happy, healthy and content. Our foods aren’t just tasty; they’re packed with a combination of animal based raw materials, fish, vitamins and minerals that deliver a complete and well-balanced meal. No dog or cat is ever the same, and just as they all have their own distinct personalities, they also have their own dietary needs too. That’s why we’ve created a wide range of products tailored for all different needs of cats and dogs; from kittens to puppies, to those that live indoors, those that are always outdoors, those that are pregnant, and those with allergies and special dietary needs.
Contactgegevens
Verenigd Koninkrijk
- 08000014 008
- direct.purina.co.uk
4,6
Uitstekend
13K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Purina have provided a good service for…
Purina have provided a good service for cat food and I have always used them since I got my cat 7 years ago. But they have now said they are closing down this service and can no longer provide my cat food. I'm disappointed but can do nothing about it 😕
20 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Robert,
Thank you so much for being with us for 7 whole years—that's amazing loyalty, and it means the world to us. We're so glad we could provide a good service for you and your cat for all that time.
It genuinely makes us sad to read how disappointed you are. We are heartbroken about the closure too, and we're so sorry to be putting you in this position after all this time. We will truly miss having you as a customer.
Kind regards,
Liam 🐱
Easy to order and prompt and reliable…
Easy to order and prompt and reliable service which I have used many,many times. Such a pity this is being discontinued,you will be sadly missed. Thank you
5 mei 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Elizabeth,
Thank you for your valuable feedback. We are pleased to hear that you have consistently found our ordering process easy and our service prompt and reliable over many years.
We understand your disappointment regarding the discontinuation of this service, and we share your sentiment that it will be sadly missed. This was a difficult decision, and we truly appreciate your long-standing loyalty and kind words. Thank you.
Kind regards,
Liam 🐱
Great service as usual from Purina Direct, but ...
Great service as usual from Purina Direct, but their decision to discontinue their Pick'n Mix has left me with a huge problem.
14 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Jasp,
Thank you for your feedback and for acknowledging our great service. However, we sincerely regret that our decision to discontinue the 'Pick'n Mix' service has created a huge problem for you. We completely understand that for many customers, this feature was essential for managing specific dietary needs and preventing waste. We are truly sorry for the difficulty this has caused.
Kind regards,
Liam 🐱
Antwoord van direct.purina.co.uk
Hello Margaret,
We understand and share your regret regarding the discontinuation of our direct sales. This was a difficult decision, and we appreciate your loyalty and kind words.
Kind regards,
Liam 🐱
Great quick service sorry to see its…
Great quick service sorry to see its closing down its direct sales.
5 mei 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Richard,
Thank you for your feedback. We are pleased to hear that you experienced great and quick service.
We understand and share your regret regarding the discontinuation of our direct sales. This was a difficult decision, and we appreciate your loyalty and kind words.
Kind regards,
Liam 🐱
My cat will only eat two flavours of…
My cat will only eat two flavours of Felix now the website has closed I will struggle to feed her. She refuses everything else. Did bulk order before closing and had a voucher sent because of the closure which helped. Greatly disappointed at the closing and very worried at what to do next. Please reconsider!
5 mei 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello G,
Thank you for your feedback and for being a loyal customer. We are truly sorry to hear how difficult our closure will be for you and your cat. We completely understand that having access to specific flavours is essential, and we sincerely regret that you will now struggle to find them.
We are pleased the voucher was of some help for your final bulk order. The decision to close the website was not made lightly, and while we cannot reverse it, we want to assure you that your feedback highlighting the serious impact on pet owners is being heard. We are very sorry for the worry this has caused.
Kind regards,
Liam 🐱
I've always had excellent service from…
I've always had excellent service from this site, delivery has always been quick & my cats love their food.. one of them is really fussy & will only eat felix. I'm really going to miss this service when it ends 😭
20 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Jackie,
Oh, that is so wonderful to hear! We're absolutely thrilled you've always had excellent service with quick delivery and that your cats, especially your fussy one, love their food!
It genuinely makes us so sad to read that you're going to miss this service when it ends. We are heartbroken about it too and will miss having wonderful customers like you more than you know. Thank you for all your amazing support!
Kind regards,
Liam 🐱
Fast delivery
Fast delivery, good value and a great way to get the food flavours my cats prefer
29 maart 2026
Antwoord van direct.purina.co.uk
Hello Ingrid,
Thank you for your valuable feedback. We are pleased to hear that you experienced fast delivery and good value, and that our service provides an effective way to obtain the specific food flavours your cats prefer. Your satisfaction with these aspects is highly important to us.
Kind regards,
Liam 🐱
Antwoord van direct.purina.co.uk
Hello JRM,
Thank you for your feedback. We are pleased to hear that you found our renowned products easy to order. We strive to provide a seamless and efficient shopping experience for our customers.
Kind regards,
Liam 🐱
Goodbye Purina Direct!
So sad to see this service shutting down.
Was always so easy and cheaper to buy direct.
Hope someone else fills that gap.
19 januari 2026
Antwoord van direct.purina.co.uk
Hello Stephen,
Oh, we're just as sad as you are! We know we were the champions of 'easy and cheaper' cat food, and we're truly sorry that chapter is closing.
We're also secretly hoping someone else steps up to fill that gap. Who wouldn't want easy, cheap, and direct cat food? Thanks for being such an awesome customer!
Kind regards,
Liam 🐱
Excellent service
Excellent service. Like to choose flavour of cat food my cats eat. I always have a lot of waste in mixed packs.
8 april 2026
Antwoord van direct.purina.co.uk
Hello Tina,
Excellent service, you say? Why, thank you! We're thrilled we could save you from the dreaded 'mixed pack waste' scenario. It's truly a feline mystery why they only like some flavours, but we're happy to be your partner in crime against food waste!
Kind regards,
Liam 🐱
Antwoord van direct.purina.co.uk
Hello Marian,
We're so thrilled you always get fast delivery and that your cats love our products. Knowing you're very happy with us truly makes our day!
Kind regards,
Liam 🐱
Products that my cat likes - UPDATE
UPDATE - Without any communication, Purina direct had a closing down sale and closed the website. No comms about our accounts or our rewards points?!!!
Products that my cat likes, points are earned with every purchase that go to money off future purchases.
Only gripe is that their pick n mix box has gone from 6 items to 5 items for same price.
Still good value and they send out discount codes regularly.
Items get dispatched and delivered quickly.
7 april 2026
Antwoord van direct.purina.co.uk
Hello Faisal,
We're so happy your cat loves our products, and that you're making the most of our loyalty points and regular discount codes. It's also great that you're pleased with our quick dispatch and delivery!
We do understand your point about the 'Pick n Mix' box changing from 6 to 5 items. We always aim to offer the best possible value while ensuring we can continue to bring you great products. Thank you so much for your honest feedback; it really helps us!
Kind regards,
Liam 🐱
Joshua was helpful
Joshua was helpful. He said he would send my replacement straight away. So fingers crossed everything works out. But he made it easy. Josh was fab.
30 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Rachel,
That's absolutely wonderful to hear! We're so thrilled that Joshua was so helpful and made everything easy for you, getting your replacement sent straight away. Josh will be absolutely delighted to hear your kind words! We're keeping our fingers crossed for you too!
Kind regards,
Liam 🐱
It was amazing the difference it made…
It was amazing the difference it made as my cats only like one flavour and it was a waste of money for me to buy a mixed box all the time. Absolutely a shame it is closing as I may now have to change brand yo save waste and money.
5 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Christine,
Oh, wow, thank you for sharing that. It makes us so happy to hear what an amazing difference our service made for you. Solving the wasted food and money problem is exactly what we aimed for!
It genuinely breaks our hearts to know that this is an absolute shame for you. We are so, so sorry for this. We've loved being able to provide this service, and we will truly miss having you as a customer.
Kind regards,
Liam 🐱
Great choices
Great choices, great prices, great delivery
Could not fault Purina
29 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Helen,
Wow, a triple 'great'! And 'could not fault Purina'? You've officially made our day! We're thrilled we're hitting all the high notes for you—choices, prices, and speedy delivery. Thanks for the review!
Kind regards,
Liam 🐱
I have been delighted with the service…
I have been delighted with the service from this Website and will miss the choice of cat food chosen to suit our feline family.
29 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Valerie,
Thank you for your valuable feedback. We are delighted to hear that you have been so pleased with the service from our website, particularly the ability to choose cat food tailored to your feline family.
We understand and share your sentiment about missing this choice. We sincerely apologise the discontinuation of the service and appreciate your loyalty and kind words.
Kind regards,
Liam 🐱
I love this service and will be very…
I love this service and will be very sad to see it go.
Ordering is easy, delivery is quick and I've never had a problem
15 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Caroline,
That's so wonderful to hear! We're absolutely thrilled that you love our service, found ordering easy, delivery quick, and never had a problem. It really makes our day to get such fantastic feedback!
It genuinely makes us so sad to know you'll be sad to see us go—we are too! We've loved being able to provide this service to wonderful customers like you.
Kind regards,
Liam 🐱
Always a great service....shame it's…
Always a great service....shame it's not going to be available in the future...
21 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Maxine,
Aw, thanks for the 'great service' shout-out! We're thrilled we could make your life a little easier while we were around.
And yes, we're bummed too! It's like our favorite show is getting cancelled, and we know how much you'll miss the reruns. Thanks for being such an awesome fan!
Kind regards,
Liam 🐱
I use this website because I can order…
I use this website because I can order the flavours my cats like. Always good value and quick delivery. I am very disappointed that the website intends to close.
15 april 2026
Review zonder uitnodiging
Antwoord van direct.purina.co.uk
Hello Peter,
Thank you for your valuable feedback. We are pleased that our service has allowed you to order the specific flavours your cats enjoy, providing both good value and quick delivery.
We understand and share your disappointment regarding the upcoming closure of the website. This was a difficult decision, and we sincerely regret any inconvenience it may cause our valued customers. Your loyalty is greatly appreciated.
Kind regards,
Liam 🐱
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.