Direct Wood Flooring Reviews 

Excellent service in Glasgow Baird St branch from William. Thank you.

I recently bought some laminate flooring from the Stockport branch, and Dan helped me with my purchase. He was incredibly helpful, and all the staff were friendly, welcoming, and knowledgeable. I can't recommend them highly enough.
I then had my flooring fitted through Dawid, who arranged for Peter to do the installation. I am absolutely over the moon with the result! Peter did a fantastic job, worked to a very high standard, and kept everything spotless while he was here. My floor looks amazing.
Unfortunately, I later managed to damage the floor myself. I called Dawid, and he came out the very same day to repair it. You genuinely can't see where the damage was—now that's what I call excellent customer service!
Overall, the service from everyone involved was fantastic from start to finish. Thank you all so much!

Visited the store today to purchase wood flooring .Received first class , professional and friendly service from Zander.Everything we needed was in stock at a more than reasonable price. We will definitely use this store again.

excellent service, very knowledgeable and delivered on time.
Really pleased with the product and found it very easy to lay.

Very good and helpful JEN helped me out a lot in the middle of a house Renovationand needed to push the floor back at least 4 times as was not reddy for the flooring but they done so good for me
And the delivery driver was so helpful on the drop off at the house noting was any bother to him 👍👍👍👍👍👍

In reality, the floor has yellow undertones. The color is slightly different from the photo.

Poor customer service. Delivery is very expensive, and the wait time is long considering the high shipping cost—plus, you have to wait even longer for spare parts. The company's delivery service is a joke, especially given that you pay £50 for it! The product quality is fine.

Poor customer service. Delivery is very expensive, and the wait time is long considering the high shipping cost—plus, you have to wait even longer for spare parts. The company's delivery service is a joke, especially given that you pay £50 for it! The product quality is fine.

Great service, arrived on time and good clear instruction for floor fit
would definitely use again !
Herringbone floor looks fab !

Extremely professional service, good quality product and delivery was great. 👍

I received rapid and helpful responses to my enquiry about setting up an account on the company website.

AVOID AVOID !!!!!!!! This company is disgraceful I wish I had of read the reviews before ordering !!!! Was supposed to pick my order up from the store Saturday to be told the flooring won’t we available until the middle of October. I had a joiner booked in today to fit the floor £150 deposit lost !! No flooring no money to go elsewhere. Old flooring been ripped up !!!! Honestly fuming I’ve saved for months to get this flooring and then lost £150 deposit 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Bronwyn was really helpful when there was an issue with the delivery date of my order. Bronwyn provided me with a number of suitable flooring alternatives and resolved the issue promptly. Thanks you for the excellent service and all your help.

Delayed indefinitely, ordered in early July and was told it would be ready for collection the following week. Since then, it’s been delayed to August, then September, and now October.

Customer service is non-existent, with very little communication or meaningful updates. Absolutely shambolic and extremely disappointing. Would not recommend.

Bought herringbone flooring from the Glasgow branch .As customers we where new to this type of flooring and it’s fitting Staff where amazing and very informative , thank you so much Pete could not have helped us enough including biscuits for the dog . Great experience by all .

Great service really good quality very happy with our new lawn

Spent a lot on Evocore flooring .Discovered 2 faulty panels after all fitted , cracked and chipped. Asked them to replace the panels due to them clearly being faulty . They refused to replace and made excuses about the flooring cracking due to the environment temp etc , not the case , panels faulty from offset.
Really disappointed after spending a fortune. Would have cost them hardly anything to fix! Sourcing another company now who are professional to fix area and buy more flooring for property.

Truly Terrible Experience

If I could give this company zero stars, I would. Wrong amount of flooring and beading ordered twice; fitters who didn’t arrive at all; fitters who arrived late; promised phone calls that didn’t happen; customer services who are uncontactable at best and inept at worst: I could go on and on and on but I am exhausted and frankly bored of fighting them now. I will never use this company again.

Bradley at the Keighley store was outstanding. He clearly knows his trade sold us LVT and gave us excellent advice including aftercare and fitting

They sold the order I had with them to someone else.And I had to choose something else for my floor

It's taken almost 2 months to almost get an order, that I paid for, but alas no floor. Total incompetence from start to finish, including sending floor & accessories to 2 different locations. Promises of home delivery, compensation gave then removed, endless emails as there is no phone number and hour long queues to get through on chat service, requested calls not followed through. Don't give them your hard earned money, they don't deserve it.