I bought more flooring from them .fora bedroom had living room and hallway done last nov .always keep you informed of delivery flooring very good quality.looks lovely down also had Richard and his wif... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had the floor relaid due to the floor developing a fault the company responded very quickly and the completion was recently done to a very high standard. Would certainly recommend this company and I s... Toon meer
Bedrijf heeft geantwoord
The flooring I ordered had its delivery date extended, Bronwyn rang me and apologised for it and showed me other floorings which were in stock and was very helpful. She listed to my concerns and hel... Toon meer
Bedrijf heeft geantwoord
Ordered samples, store then called me unprompted, convinced me to visit to see a product, I went out of my way to do so. Ordered and paid for product to arrive for project start, then got 1 email sayi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Direct Wood Flooring we pride ourselves on delivering high quality wood flooring products at unbeatable prices, whether you shop online or in-store. We source only the most innovative Solid & Engineered Wood Flooring, Luxury Vinyl Tiles and Laminate Flooring designs, whilst building exclusive relationships with the world's premier wood suppliers. * Nationwide Stores * * 4 Free Samples* * No-Deposit Finance Available * * Fast, Chosen Day Delivery *
Contactgegevens
Verenigd Koninkrijk
- 03308 182 555
- cs@directwoodflooring.co.uk
- directwoodflooring.co.uk
4,3
Uitstekend
10K reviews
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Flooring looked great in the showroom
Flooring looked great in the showroom, but not layed yet. A special mention to the delivery driver who was very helpful. He deserves a gold star.
9 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Delivery is a shambles
Delivery is a shambles and communication just as bad. Initally, delivery lead time was 4 weeks, which is bad enough. They then missed, not only the first but also then the second scheduled slot (each a week apart), resulting it taking nearly 7 weeks to arrive!!!! Poor communication and outdated system. Will not be using again!!
9 april 2026
Review zonder uitnodiging
Antwoord van Direct Wood Flooring
Hey Alex,
Thanks so much for your feedback! I’m really sorry to hear about your experience with the delivery. I tried giving you a call today to chat about it, but I couldn’t get through.
My main goal is to get this sorted for you, so whenever you’re free, feel free to drop me a line directly at success@directwoodflooring.co.uk. I’d love to hear from you!
Looking forward to catching up soon.
Cheers,
Melissa
Customer Success Team
Luke helped me in a last minite…
Luke helped me in a last minite scenario.
I had messaged people and requested delivery dates changed with no replies.
I was panicking and luke quickly resolved this. Other colleagues from his/hers/they should take note.
Regards
Steven
7 april 2026
Review zonder uitnodiging
Antwoord van Direct Wood Flooring
Hey Steven,
Thanks so much for your feedback!
I'm really sorry about the delay in getting back to you about your delivery date change. I'm glad Luke was able to step in and help out—that's what he's here for!
As we talked about, I'll have a teammate reach out to you next week to make sure we sort everything out and make things right.
Looking forward to catching up soon!
Cheers,
Melissa
Customer Success Team
Alivia was wonderful
Alivia was wonderful. Was understanding of our requirements and was able to provide an outcome that exceeded our expectations. Thank you!
7 april 2026
Review zonder uitnodiging
Unreliable
Booked a selected day delivery only to be told that due to shortages this slot would be moved two weeks ahead.
7 april 2026
Review zonder uitnodiging
Antwoord van Direct Wood Flooring
Hey Marco,
Thanks so much for sharing your feedback—I really appreciate you taking the time to chat with me today. Sorry about the delay caused by the product waiting on a lead time.
Just a heads-up, I’ve sent you an email. Feel free to reach out anytime if you need anything—I’m here to help!
Cheers,
Melissa
Customer Success Team
Amazing customer service have ordered…
Amazing customer service have ordered from this company a few times and every time is the same.
Even sorting a replacement when they couldnt get my order to me in time husband had already booked time off work so couldnt just wait 100% recommend
31 maart 2026
Review zonder uitnodiging
Made buying a floor easy
Good advice in showroom
Good communication about delivery
Quality flooring
10 februari 2026
Poor quality solid wood parque
The solid wood parquet is same price as local timber merchants but 12mm thinner and comes minus any tongue and grove. Poor showing, so glad I didn't buy.
24 maart 2026
Antwoord van Direct Wood Flooring
Hey Jonathan,
Thanks a lot for your feedback! I’m sorry to hear that you weren’t completely happy with the product. I gave you a call earlier today but probably caught you at a busy time.
Whenever you have a moment, feel free to reach out to me at success@directwoodflooring.co.uk. I’d love to chat and see how we can make things right.
Looking forward to catching up soon!
Cheers,
Melissa
Customer Success Team
The quality of the flooring is great…
The quality of the flooring is great and the support from the head office is fantastic
31 maart 2026
Review zonder uitnodiging
Excellent products and excellent sales…
Excellent products and excellent sales and customer service plus good prices. Thank you DWF Bristol.
19 maart 2026
Good quality flooring
Good quality flooring at a competitive price. Quick delivery. Looks gorgeous laid.
2 december 2025
Review zonder uitnodiging
Highly recommended
Honestly no problems. Jackie was very helpful and prompt with helping me get my home redone. It was all done quite fast and their partners were very professional and did a great job! Bonus that I got it done on 0% finance.. would highly recommend*****
14 maart 2026
Review zonder uitnodiging
Flooring x
Guys in the shop were very helpful directing us to good choices of flooring . Arranged delivery and fitment dates flexible. Have no doubts that once fitted on Monday it will be perfect .
25 maart 2026
Review zonder uitnodiging
Ordered samples prior to moving home in…
Ordered samples prior to moving home in October 2025. We then visited our local showroom in Birtley Tyne and Wear to discuss prices etc. once we moved and were ready to order the guys there were very helpful. We had an independent fitter as DWF fitting was to expensive.We got the 4 packs for the price of 3 on the Lux Herringbone flooring. So saved quite a bit for 55sq metres. So very pleased.
13 maart 2026
Review zonder uitnodiging
Very good quality
26 maart 2026
Never received our flooring samples
19 maart 2026
Antwoord van Direct Wood Flooring
Hey Liam,
Thanks so much for your feedback!
I'm really sorry your samples haven't arrived yet. I tried giving you a ring today to sort things out, but I totally get if you're busy. No worries at all!
Feel free to email me whenever you have a moment at success@directwoodfloring.co.uk. I’d love to chat when you're free.
Looking forward to catching up soon!
Cheers,
Melissa
Customer Success Team
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