Direct Wood Flooring Reviews 

After leaving my initial review, the issue was quickly resolved by Melissa at Direct Wood Flooring. She provided great customer support throughout. I’m happy with the outcome and have now gone ahead and placed my order.

Excellent experience. Honest advice given. Helpful and knowledgeable

A good range of products, helpful staff, good communication and delivery.

Excellent selection of flooring and the shop assistants are spot on very helpful and friendly.

First class service firstly from Monika in the showroom who was so patient while we dithered over what flooring to have. And then from Ian, our incredible fitter. Polite, considerate and a superbly skilled workman. He made the whole process a pleasure. I highly recommend them both

Requested samples, received within days follow up calls from John inviting me into showroom to view flooring when I gave him a date and time I'd be there he advised who would take care of me as he wouldn't be there at that time. Fiona took care of my order and even pushed for a quicker delivery date. Went to pick up and was treated with respect and courtesy order was put into my car without any hassle. Pleasure doing business with you guys 😊

Floor samples sent out quickly

Amazing service and delivery experience. Highly recommend!

I went to the seafield road store in Edinburgh, I knew exactly which laminate flooring I wanted and ask for a specific delivery date, the salesman replied "no problem" I walked out 5 minutes later with the date for the delivery. On the day of the delivery, I received a phone call around 30 minutes before the delivery and was asked if I had any specific delivery instructions. I directed the driver to the rear of my house where my garage is and the flooring was unloaded into my garage. All in all it took about 10 minutes and the delivery driver was polite, courteous and very efficient. I would highly recommend Direct Wood Flooring and will definitely use them again.

Good quality floor, exceptionally friendly and professional customer service in store.

After having a few problems initially, I contacted customer services who dealt with the issues very quickly and competently. I had a very quick response to every email I sent and now the issue is resolved to my satisfaction.

Very satisfied with the aftercare. Demi helped me out tremendously well done

The flooring is of good quality.
However, there are 5 pieces in each pack and 8 designs.
In some packs there were 3 of the same design!
Of the 15 packs there were a totally disproportionate of numbers of each design.
For instance, out of 60 pieces I got only 2 of one design and 4 of another.
There were 2 designs that I had twice the expected quantity.
I would propose that you increase the pack size to 8 and ensure each pack has one of each of the 8 designs.
With current technology that could be easily achieved.
The pack weight would be within EU limits.
I cannot recommend this product till this issue has been addressed.

Absolutely absurdly bad service. Paid an absolute fortune for EvoCore flooring with fitting. Floors badly fitted (for which they have repeatedly tried to suggest I am liable) and now so badly damaged I don't think it can be fixed. I can't even bear to have these in my house as a reminder of this appalling mistake in trusting this company. Do not shop here.

Friendly, knowledgeable staff and a good range of wooden flooring.

Very good product. Thank you for the samples.

Ordered 4 samples (was not able to add more to my basket, fair enough).

I only received three, and only two of those I actually picked. The third one was the wrong colour altogether.

UPDATED to say that they have sent me the samples I wanted as per their reply to my review here.

good size samples. quick delivery within 2 days. helpful staff and very satisfied at the companies service.

I ordered my wood flooring in September 2025, the fitting was November. Since fitting we have had issues with creeky floors, unfinished ends, the trims not fitted. We have been back and forth with the company about trying to get it rectified. The fitter has said the underlay used is the incorrect density for the flooring. Endless emails and we haven’t been able to get them out to properly review. Quite upset and it’s stressful. I have no number to call, no one to escalate it too. This is very poor customer service.

Great place to deal with. Our 2nd flooring from these guys. Highly recommended