dukwin.com Reviews 264

receoved my watch winder without a key for my lock and within a few days they sent it. great customer sevice and good product

excelent service, fast and friendly reply, great job!!!

Excellent customer service, had a small issue and they replied to me in no time.
Shipping was fast, packaging excellent, prices combative

Regarding the item itself (watch winder) its excellent quality, very pretty, images doesn't give it justice

Overall excellent experience, highly recommend, definetly will use again

This product is in a league of its own! I have owned several watch winders through the years. I have never seen anything that compares to this beautiful machine. It’s a joy to come home to or to wake up and look at your beautiful display of watches. The date and times are always spot on. Just grab one of your watches and change it up every day. I love this product. Five stars plus.

I received the watch winder quickly and the customer service is exceptional!

Excellent watch winder !! The minimalist clean design makes its a great display in whatever area you place it. Love that you can position the non winding watches slightly upright so all 8 watches are visible. Silent motor and easy to set up. Quick delivery and great customer support

Winder is wonderful. 2nd one I own and will continue to buy in the future.

Great product. Must buy

I purchased my watchwinder in October of 2023 and it stopped working in July of 2025. Didn't even last 2 years. Don't waste your money on this Chinese made piece of junk. Their customer service is not much better than their product. I contacted them about the problem with the watchwinder. After several days of communication they offered to ship parts from Hong Kong for $250.00 and they expected me to replace them myself. I was not willing to that without any guarantees that this would fix the issue. I kept pressing for a solution. Dukwin stated that they couldn't offer any discount because I purchased my watchwinder on e-Bay. It is a total lie. After I sent the copy of my credit card statement to them proving that I bought it directly from Dukwin they lowered shipping charges to $200.00. Again with me doing the work and no guarantees that this garbage made in China will last. Stay away from this company they are bunch liars and crooks.

Beautiful box. The spinning watch holders are easy to remove and slide watches on and off of. Very quiet compared to the our older watch winder.

Very good experience and a really high quality product. Had a slight issue with a loose screw on one aspect (likely loosened in transit) but very well communicated with their service team and all resolved in less than a day.

Would wholeheartedly recommend both the winder and their customer service as I love mine.

Haven’t had the item long but do far here’s my thoughts . You can hear it turning but it’s soft , the light is ambient not bright . I do wish when you opened the door the light got brighter . Also you have to manually turn the knob to stop rotation when you open door to select a watch . My other turner stops when door opens . Over all it holds 12 watches plus 6 on base that don’t turn . I got it on sale so it was worth the price I paid . Not ideal features but it’s working so that’s the main goal .

The directors and great team of dukin, have gone out of their way to help resolve my concerns and I'm greatful for the out going customer service, I reccomend dukwins watch winder to anyone looking for a luxurious look especially if you are wanting to up your watch game, to name brands like rolex, omega.

The team at Dukwin was incredibly responsive and caring. They offered me a few options, and the product appears fantastic.
I can highly recommend them.

I like the construction of this watch winder box and its a beautiful piece of functional furniture. The settings were a bit difficult to see and learn, but I must say the company took the time to support me with information on the functionality of my new winder box. It's functioning very well! So far, it is working great!!

Finger weg!!! Nach ca 2 Wochen löste sich eine Schraube, kurz danach ging das Schloss nicht mehr zu bzw auf . Wir bekamen dann immer ein Link wo man sich ansehen kann wie man das reparieren kann. Geht's noch.....das Gerät war 14 Tage alt ... Nein wir wollten es zurück geben!!!! Wir kontaktieren den Händler erneut und jetzt sollten wir dann ein Video machen wo man sieht was kaputt ist, was wir natürlich taten. Der Händler könnte sich das Video nicht ansehen 🤦 wir sollten es jetzt auf einmal über WhatsApp schicken... Also kurz gemacht. Wir haben dann der Käuferschutz von PayPal eingeschaltet und haben jetzt endlich unser Geld zurück bekommen ( Zoll und Porto natürlich nicht).

A well-made watch winder that exceeded my expectations and is easy to use and super quiet.

I purchased a 9 position winder last year. Purchase went very well., A few weeks ago the remote control stopped work. I emailed customer service and they immediately responded with some things to try which did not work. Without hesitation they sent me a new remote and a cable that might be the problem, The new remote didn't work but i did not want to take the winder apart to install the cable. No problem they said. They sent me a UPS label to their repair center. I was going away and asked not to return until I got back. I emailed when i got back and within days I had my winder back and all repaired.

What I praise most is their responsiveness to my emails and requests.

They responded quickly with clear and concise instructions to rectify the problem.

I ordered a 12 watch winder, but unfortunately there were stock issues. When I reached out to Dukwin the support was amazing. They offered an alternate model that had additional features at no extra cost.
It arrived in 2 days and was extremely well packaged.
The quality seems great and it’s been running perfectly for 2 weeks since it arrived. Very impressed and would recommend them to anyone looking for a good quality product at a reasonable price point.