I bought a can of Dulux paint which didn't meet my expectations so I called Dulux and spoke Genevieve, a very kind and helpful technical advisor. Genevieve took time to listen to my issues, she didn'... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Advice from a time served Painter. Never use Dulux Aqua Max Satinwood No opacity and will require several coats. Very disappointing as I have been brand loyal for a long time but this is just t... Toon meer
Bedrijf heeft geantwoord
After a complaint was made about some Dulux vouchers not being accepted at the Aylesford decoration centre, the Dulux team got in touch straight away. They sorted out the situation in no time.
Bedrijf heeft geantwoord
I couldn't get colour i already had on.outside walls Deppa on personal chat gave me great advice on choosing nearest colour.wondergul service very much appreciated
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contactgegevens
Akzonobel, Wexham Road, SL2 5DS, Slough, Verenigd Koninkrijk
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
4,1
Goed
2K reviews
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so far so good …
I was given Dulux advice on what paint I should use on my banister's, wooden banisters.
I haven't tried the paint out yet so I can't give much more of a review than the person l spoke to was friendly and seem to know what she was saying.
19 oktober 2025
Antwoord van Dulux
Hi Chris, Thanks for the feedback - we will certainly pass that on!
Really helpful advice from Helen
14 oktober 2025
Review zonder uitnodiging
Antwoord van Dulux
Hi Stu, thanks for giving us the opportunity to answer all your colour questions.
Customer service was able to review my…
Customer service was able to review my specific requirements
13 oktober 2025
Review zonder uitnodiging
Antwoord van Dulux
Thank you for the lovely feedback :)
Customer Service Excellence
Having had some sample colour pot issues I spoke with Joanne in Customer services and the response I received was nothing short of astounding. No lame excuses, good honest evaluation of the issue and her helpfulness far exceeded what you get from many company's nowadays. My issue was dealt with professionally and positively. I don't usually write reviews but Joanne's approach restored my faith in good old fashioned customer service.
10 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Thanks for the positive feedback! Thanks Helen.
Had an issue with my railings going…
Had an issue with my railings going rusty and contacted customer services....Heena was very helpful in working out a good plan of action and giving great advice and recommendations for which products to use. They have been very generous and have given me faith that they are a company that cares and want to help their customers...can't fault this service.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Dulux
Thanks Carole!
Antwoord van Dulux
Thank you for the 5 star review! So glad you are happy with our products :)
Helpfull advice step by step
6 oktober 2025
Review zonder uitnodiging
Antwoord van Dulux
Thank you for sharing your experience, so glad the advice was helpful!
After having some problems with Wickes…
After having some problems with Wickes not mixing paint properly then not helping we had to go to Dulux it’s been a long process but staff have been so helpful and have issued a refund for paint.
6 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Excellent help on the web chat…
Excellent help on the webchat today from Dulux. Friendly staff, took the time to speak to colleagues and sort out my query on a (very) old product! Also my assistant had a good sense of humour which was a bonus!
Thank you 😊
29 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Hi Sarah, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Antwoord van Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
DDC Oldham
DDC Oldham.
Hannah in store helpful. Polite and goes the extra mile to ensure you get the best
12 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Thanks for leaving a review! Glad to hear we could help! Thanks Helen.
Fast response
Fast response, clear advice. I won’t know how good the advice is until I try it, but sounds sensible. I’ve had good service before from Cuprinol.
26 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Thank you so much for the lovely feedback!
The tester I bought just confirmed how…
The tester I bought just confirmed how bad Dulux is. It's thinner than a whitewash lol - think I'll get a 'proper' paint elsewhere.
Also, what's with these stupid little roll on testers anyway? As the paint is so thin, it just drips everywhere when you squeeze to get the paint out.
Just awful.
24 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Hi, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode number from the tester, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3554419 in the subject line of the email, and we can look into this for you? Thanks
Helen was great and very reassuring
Helen was great and very reassuring! So helpful.
24 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Thanks for the feedback! Glad we could help!
Quick advice and suggestions
23 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Thank you for the 5 star review, so glad you received prompt and helpful advice!
Antwoord van Dulux
Thank you so much for the lovely feedback!
Dulux white emulsion
Il never use this paint again I've always recommended dulux but when uve got to put 4 coats on a wall theys got to be something wrong it doesn't seem to cover like it use too.
20 september 2025
Review zonder uitnodiging
Antwoord van Dulux
Hi Sean, I am sorry to hear this. Please can get into contact us with the details from the can so we can check this for you. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3548611 HD Thanks Helen.
Good customer service
Prompt answers. Clear responses. Helpful. Resolved my issue immediately
19 september 2025
Review zonder uitnodiging
Excellent commitmentof…
I contacted Dulux because a tin of Cuprinol paint
Leaked ,and the person I spoke to was very helpful
And sent me a voucher so I could replace it
I like all Dulux paint ,it is of very good quality .
Thank you for the voucher ,
19 september 2025
Antwoord van Dulux
Thank you for the lovely feedback :)
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